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Added 13 mins ago
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Manufacturing Manager
NPAworldwide
Brantford, ON
- Full-time
The Manufacturing & Distribution Manager will oversee approximately 40-50 employees
Added 13 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa Team as an Assistant Spa Manager where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and…
Added 13 mins ago
LH
Job Title Program Support Worker
Lookout Housing + Health Society
Surrey, BC
- Internship
The Program Support Worker reports to the Program Manager or designate and works in accordance with the mission and philosophy of Lookout Housing and Health Society including following…
Added 13 mins ago
TO
Finance Clerk
Town of Pelham
Fonthill, ON
- Full-time
Reporting to the Manager of Financial Services/Deputy Treasurer, the Finance Clerk is responsible for performing a variety of financial, revenue, billing, collection, customer service, and…
Added 13 mins ago
LC
Business Relationship Manager - Waterloo
Libro Credit Union
Waterloo, ON
- Full-time
Join Libro as a Business Relationship Manager in our Waterloo Region
Added 13 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Join our Spa team as a Spa Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four Diamond, and Travel &…
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On Site Solutions Associate
White Cap Canada
AB · Edmonton, AB
- Full-time
Coordinates and executes timely set up of new customers in the program environment. Follows up on backorders and pre-packing products.
Added 13 mins ago
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DSW: Sales Associate
DSW Designer Shoe Warehouse
AB · Edmonton, AB
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 13 mins ago
X
Material Handler
Xerxes
AB · Edmonton, AB
- Full-time
…receiving, and storage operations. Reporting to the Production Manager, you help ensure completed products are moved and prepared for shipment, incoming materials are accurately received,…
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DSW: Assistant Manager
DSW Designer Shoe Warehouse
Edmonton, AB
- Full-time
We’re looking for an Assistant Manager for our DSW banner who will put their best foot forward.
Added 14 mins ago
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Machining Production Manager
Safran
Mirabel, QC
- Full-time
The manager is responsible for all operations of a value chain to ensure performance in terms of delivery, production, efficiency, quality, and health, safety, and environment (HSE). Under…
Added 14 mins ago
PC
Information Technology Audit Manager (Bilingual FR/EN)
PwC Canada
Montreal, QC
- Full-time
As an Information Technology Audit Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 14 mins ago
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Sales Manager
NAPA Canada
Toronto, ON
- Full-time
We offer a competitive compensation package that includes a comprehensive benefits program, access to corporate discounts, and ongoing training and development opportunities to support your…
Added 14 mins ago
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Marketing Manager
PRI Engineering
Toronto, ON
- Full-time
This is a hands-on manager role, not a pure strategist's seat. You will set the marketing plan and then execute much of it yourself: a sector-organized editorial calendar and newsletter,…
Added 14 mins ago
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District Sales Manager
YAMAHA MOTOR CANADA LTD.
Toronto, ON · North York, ON
- Full-time
Promote and support participation of Yamaha`s Dealer Excellence Program.
Added 14 mins ago
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Compliance Officer, Temporary - 12 Months
Aviso
Vancouver, BC
- $83,000 to $90,000 CAD / year
- Temporary
Reporting to the Senior Manager, Branch Examination, the Compliance Officer is responsible for conducting onsite and/or remote branch and sub-branch examinations of CIRO dealer business…
Added 14 mins ago
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ROV Technician
Dalhousie University
Halifax, NS
- Full-time
…plans, a wellness allowance, an employee and family assistance program and a tuition assistance…
Added 14 mins ago
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The Shoe Co. - Sales Associate
DSW Designer Shoe Warehouse
Calgary, AB
- Part-time
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Added 14 mins ago
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Intern, Interior Architecture & Design (Spring)
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Ottawa, ON
- $18 to $22 CAD / hour
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Added 14 mins ago
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Accountant
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Vancouver, BC
- $71,370 to $79,300 CAD / year
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Added 14 mins ago
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Telemetry Technician
Dalhousie University
Halifax, NS
- Full-time
…plans, a wellness allowance, an employee and family assistance program and a tuition assistance…
Added 14 mins ago
LH
Job Title Program Resource Worker
Lookout Housing + Health Society
North Vancouver, BC
- Internship
The Program Resource Worker (PRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 14 mins ago
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Job Title Shelter Resource Worker
Lookout Housing + Health Society
Duncan, BC
- Internship
The Shelter Resource Worker (SRW) reports to the Site Manager and works in accordance with the mission and philosophy of Lookout Housing and Health Society, including following Lookout’s…
Added 14 mins ago
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Project Manager
Wales McLelland Construction
Calgary, AB
- Full-time
The Project Manager position is responsible for the overall construction and project performance for commercial, institutional, and light industrial projects. This position provides…
Added 28 mins ago
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C211 - Residential Support Worker - (Part Time)
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Staffbase

Manager, Technical Consulting

Canada

$105,000 to $141,000 CAD / year

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Job details

Pay: $105,000 to $141,000 CAD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Own technical delivery quality for NA onboarding and paid technical services
Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

Strong communication, leadership, project management, and stakeholder management skills
Experience leading a team through level changes and backfills, with consultants you have grown into the next role
A track record of setting clear ownership expectations and holding people to them, with candor and respect
Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

Nice to have

Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
Experience building or scaling a paid services or professional services offering

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

Lead and develop the North American Technical Consulting team, overseeing hiring, coaching, performance, capacity planning, delivery quality, and escalations. Guide complex customer implementations involving identity, provisioning, email, APIs, integrations, and mobile app distribution, while standardizing delivery practices and collaborating across teams to improve services and prepare customer data for AI capabilities.

Requirements

Requires at least five years in a customer-facing technical role in B2B SaaS and at least two years managing technical team members. Candidates need hands-on expertise with SAML or OIDC, an identity provider, SCIM, email and DNS configuration, REST APIs or webhooks, technical troubleshooting, and strong communication and cross-functional leadership skills.

Skills

Technical Team Leadership
Technical Consulting
People Management
SAML 2.0
OIDC
SCIM 2.0
Identity and Access Management
Entra ID
Okta
Email Authentication
DNS
REST APIs
OAuth 2.0
Troubleshooting
Stakeholder Management
Capacity Planning

Benefits

Long-Term Incentive Plan
Flexible Working Hours
Hybrid Work Option
Flexible Work Allowance
31 Vacation Days
Paid Fridays Off During August
RRSP With Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Volunteer Day
Equity
Employee Growth Budget
Life Insurance
Disability Insurance
Retirement Savings Plan
Wellness Days
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Technical Consulting
Technical Onboarding
Solutions Engineering
Identity and Access Management
SAML 2.0
OIDC
Entra ID
Okta
Ping
ADFS
SCIM 2.0
User Provisioning
SPF
DKIM
DMARC
DNS
REST APIs
Webhooks
OAuth 2.0
JSON
Microsoft 365
Google Workspace
Workato
Zapier
MuleSoft
Mobile App Distribution
Root Cause Analysis
Capacity Planning
AI-Powered Capabilities

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