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Added 1 min ago
RI
Warehouse Manager
Rentokil Initial
Calgary, AB
- $65,000 CAD / year
- Full-time
Target Specialty Products (TSP) is a leading North American Distributor serving the Professional Turf and Pest Management industries. We proudly support a wide range of sectors including:…
Added 1 min ago
SL
Engineering Manager
Strescon Limited
Saint John, NB
- Full-time
As Engineering Manager, you will provide strategic and technical leadership to a team of engineers responsible for delivering safe, efficient, and innovative precast and prestressed…
Added 1 min ago
SD
Assistant Front Store Manager, Hourly Union Full Time Flexible Shifts
Shoppers Drug Mart
Sydney, NS
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 16 mins ago
WS
Senior Finance Analyst, Operations Finance & Analytics
Wolf Steel Ltd
Barrie, ON
- Full-time
Job Purpose: Provides decision-support analysis, management reporting, and tax-related coordination for Napoleon’s manufacturing divisions and corporate functions. Partners with Operations,…
Added 16 mins ago
M
Account Manager
Mentimeter
Toronto, ON
- Full-time
As an Account Manager, you will lead the expansion of our existing Enterprise customers by focusing on revenue growth through renewals and up-sales while serving as a trusted adviser to our…
Added 16 mins ago
HI
Patient Care Coordinator/LPN
Home Instead
Burnaby, BC
- Full-time
As the Client Care Manager, you will build and maintain meaningful relationships with clients and their families, coordinate all aspects of client care including introductions between…
Added 16 mins ago
AA
Product Manager
Altrom Auto Group Canada (Division of UAP Inc.)
Burnaby, BC
- Full-time
The Product Management Department is currently seeking a Product Manager. The selected candidate will assist the Senior Market Manager in implementing approved marketing strategies for…
Added 16 mins ago
LC
Financial Planner - Watford & Arkona
Libro Credit Union
Warwick, ON · Watford, ON
- Full-time
Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people,…
Added 16 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Regina, SK
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 16 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Saskatoon, SK
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 16 mins ago
CW
General Manager, Home Services & Expansion
Centra Windows & Install Pros
Winnipeg, MB
- $170,000 to $205,000 CAD / year
- Full-time
Centra is expanding into Saskatchewan and Manitoba, and we’re looking for a General Manager to build and lead our residential window and door replacement business in these markets. You will…
Added 16 mins ago
HF
Business Development Manager
Hydra Fabricators
Nisku, AB
- Full-time
5+ years in industrial B2B business development, commercial sales, or strategic account management - with a track record of closing, not just quoting.
Added 16 mins ago
SM
Accounting Manager (Contract)
Spin Master
Toronto, ON
- Full-time
Spin Master is seeking a Accounting Manager, to join our dynamic Finance team! As a Accounting Manager, you will report to the Sr. Manager, Corporate Accounting and help lead the financial…
Added 16 mins ago
T
Senior Relationship Manager
TD
Vancouver, BC
- Full-time
SHAREHOLDER: Develop / implement sales strategies to proactively attract, acquire and retain customers / business development opportunities and referrals, to increase profitability and…
Added 31 mins ago
KB
Opportunities for Department Manager
Kent Building Supplies
Halifax, NS
- Full-time
…opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard…
Added 31 mins ago
KB
Opportunities for Department Manager
Kent Building Supplies
Lower Sackville, NS
- Full-time
…opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard…
Added 31 mins ago
KB
Opportunities for Department Manager
Kent Building Supplies
Dartmouth, NS
- Full-time
…opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard…
Added 31 mins ago
R
Senior Relationship Manager, Real Estate, SME- EN
RBC
Blainville, QC
- Full-time
Your natural flair for sales and resolving intricate business challenges is what sets you apart from the crowd. This role is all about professional relationship management and delivering…
Added 31 mins ago
BR
League Manager (Greater Toronto Area)
Brodie Rec League
Brampton, ON · Mississauga, ON · Oakville, ON · Toronto, ON · Vaughan, ON
- $50,000 to $80,000 CAD / year
- Full-time
The League Manager runs a Brodie location end to end. On game night, you own the room: captains, players, fans, spectators and drop-in players. You're accountable for the crew and for every…
Added 46 mins ago
L
Assistant Manager, Guest Experience | Whistler Village
lululemon
BC · British Columbia, Canada
- Full-time
Partner with other managers to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review, sales planning, and…
Added 46 mins ago
TS
TDS Operations Analyst III
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 46 mins ago
TS
TDS Operations Analyst II
TD Securities
Toronto, ON
- Full-time
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at…
Added 46 mins ago
U
Principal Sales Performance Coach
UKG
Canada
- Full-time
At UKG, our sales performance and enablement team plays a critical role in helping our sales organization achieve its full potential. We partner closely with sales leaders, managers, and…
Added 46 mins ago
TM
Wireless Store Manager
The Mobile Shop
Saint John, NB
- Full-time
Lead and Inspire Your Team: Motivate and guide a team of Wireless Sales Representatives to achieve sales targets and objectives, while providing ongoing coaching, training, and development…
Added 46 mins ago
TT
General Sales Manager - Ottawa
Trane Technologies
Ottawa, ON
- Full-time
Trane is looking for a dynamic and compassionate General Sales Manager for our Ottawa, ON office, committed to delivering business results and continually fostering employee engagement. You…

Staffbase

Manager, Technical Consulting

Canada

$105,000 to $141,000 CAD / year

Apply About employer

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Job details

Pay: $105,000 to $141,000 CAD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Own technical delivery quality for NA onboarding and paid technical services
Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

Strong communication, leadership, project management, and stakeholder management skills
Experience leading a team through level changes and backfills, with consultants you have grown into the next role
A track record of setting clear ownership expectations and holding people to them, with candor and respect
Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

Nice to have

Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
Experience building or scaling a paid services or professional services offering

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

Apply About employer

More about this job

Responsibilities

Lead and develop the North American Technical Consulting team, overseeing hiring, coaching, performance, capacity planning, delivery quality, and escalations. Guide complex customer implementations involving identity, provisioning, email, APIs, integrations, and mobile app distribution, while standardizing delivery practices and collaborating across teams to improve services and prepare customer data for AI capabilities.

Requirements

Requires at least five years in a customer-facing technical role in B2B SaaS and at least two years managing technical team members. Candidates need hands-on expertise with SAML or OIDC, an identity provider, SCIM, email and DNS configuration, REST APIs or webhooks, technical troubleshooting, and strong communication and cross-functional leadership skills.

Skills

Technical Team Leadership
Technical Consulting
People Management
SAML 2.0
OIDC
SCIM 2.0
Identity and Access Management
Entra ID
Okta
Email Authentication
DNS
REST APIs
OAuth 2.0
Troubleshooting
Stakeholder Management
Capacity Planning

Benefits

Long-Term Incentive Plan
Flexible Working Hours
Hybrid Work Option
Flexible Work Allowance
31 Vacation Days
Paid Fridays Off During August
RRSP With Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Volunteer Day
Equity
Employee Growth Budget
Life Insurance
Disability Insurance
Retirement Savings Plan
Wellness Days
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Technical Consulting
Technical Onboarding
Solutions Engineering
Identity and Access Management
SAML 2.0
OIDC
Entra ID
Okta
Ping
ADFS
SCIM 2.0
User Provisioning
SPF
DKIM
DMARC
DNS
REST APIs
Webhooks
OAuth 2.0
JSON
Microsoft 365
Google Workspace
Workato
Zapier
MuleSoft
Mobile App Distribution
Root Cause Analysis
Capacity Planning
AI-Powered Capabilities

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