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Added 2 mins ago
JI
Engineer, Mechanical
J.D. Irving, Limited
Dartmouth, NS
- Full-time
…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 46 mins ago
FN
Human Resources Systems & Project Specialist
First Nations University of Canada
Regina, SK
- Full-time
Eagle Heart Centre Inc. is dedicated to providing strength-based support and services to empower families,
Added 1 hour ago
OT
Consultant
Open Text Corporation
Richmond Hill, ON
- Other
Lead solution implementation projects from an enablement perspective, ensuring successful outcomes and adherence to project timelines.
Added 1 hour ago
OT
Principal Systems Architect (Copilot Architect)
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…translate complex business requirements into target architectures, lead large-scale solution initiatives, establish standards and reusable patterns, and guide solutions from proof of…
Added 1 hour ago
P
Senior DevOps Engineer
Pixieset
Vancouver, BC
- Full-time
…our environments, automation, and deployment safeguards to support the growing use of AI agents in software…
Added 1 hour ago
D(
HR Advisor – Fixed-Term Until July 2028
DWF (Canada)
Toronto, ON
- Full-time
Support the implementation of the HR strategy and transformation plan as we move to a technology enabled operating model, driving and supporting changes in leadership and line management…
Added 2 hours ago
F
Intermediate Structural Designer
Fluor
Vancouver, BC
- Full-time
…layout of a small set of moderately difficult assignments to support the Design Area Lead or…
Added 2 hours ago
F
Senior Piping Designer
Fluor
Vancouver, BC
- Full-time
…industry. Our focus on innovation and providing cost-effective technology-based solutions is second to none. As we look to the future, we need creative, ambitious, and innovative…
Added 2 hours ago
F
Junior Structural Designer
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- Full-time
…position is to work on drawings of limited to moderate scope to support the Design Area Lead or…
Added 2 hours ago
CC
Product Owner, Internet Product Lifecycle Management
Cogeco Connexion
Montreal, QC
- Full-time
…strategy for Cogeco and Breezeline. In this role, you will lead high-speed connectivity innovations across Fiber-to-the-Home (FTTH), DOCSIS, and Smart Wi-Fi while managing the end-to-end…
Added 3 hours ago
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Senior Consultant - Cybersecurity, Strategy & Transformation
KPMG
Vancouver, BC · Victoria, BC
- Full-time
…journey through service delivery leadership, advisory, and…
Added 3 hours ago
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WHS Specialist
Amazon
Ottawa, ON
- Full-time
…excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the…
Added 3 hours ago
A
WHS Specialist
Amazon
Mississauga, ON
- Full-time
…excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the…
Added 3 hours ago
A
WHS Specialist
Amazon
Ottawa, ON
- Full-time
…excellence across all industries in which we operate. As a Workplace Health & Safety Specialist (WHSS), you'll be at the forefront of transforming workplace safety culture at one of the…
Added 3 hours ago
C
Senior Project Manager - Electrical Engineer
Cascades
Mississauga, ON
- Full-time
Cascades is seeking a dynamic and solutions-oriented Senior Project Manager - Electrical Engineer to lead capital projects, electrical system upgrades, and reliability improvement…
Added 3 hours ago
P
DevOps Team Lead
Pixieset
Vancouver, BC
- Full-time
We’re hiring a DevOps Team Lead to lead our DevOps team's day-to-day planning and delivery while staying hands-on in the engineering work. You'll bring clarity to priorities and ownership,…
Added 3 hours ago
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Mechanical Technologist Student (On-site)
TRIUMF
Vancouver, BC · TRIUMF
- Full-time
Lead or support continuous improvement initiatives, including equipment standardization, work instruction development, and safety enhancements.
Added 3 hours ago
SG
Logistics Administrator
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Calgary, AB
- Contract
…assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
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…assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s…
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Delivery Truck Driver, Class 5
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…Limited, you are part of a dynamic team of professionals who lead with integrity and are passionate about delivering results. With a culture that nurtures talent and creates an inclusive…
Added 4 hours ago
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Merchandising Associate - Reset Team
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Project Manager
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…scale. As one of the largest suppliers of Chlorine Dioxide technology in the world, we are devoted to building genuine customer relationships and delivering innovative, sustainable chemical…
Added 4 hours ago
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We’re intentional about building a workplace that’s both high-performing and supportive, ensuring that everyone is empowered to do their best work and reach their full potential. Our…
Added 4 hours ago
TU
Development Coordinator, Corporate & Foundation Relations
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…that enhance the student experience, advance research, and support UBC’s role in addressing some of the world’s most complex…
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Staffbase

Manager, Technical Consulting

Canada

$105,000 to $141,000 CAD / year

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Job details

Pay: $105,000 to $141,000 CAD / year
Posting language: English
Posted: Oct 30, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

We’re growing our Customer department and looking for a Manager, Technical Consulting to lead our North American Technical Consulting team. The team partners with customers on the technical foundations of a successful rollout during onboarding and growth. That covers identity and access management, user provisioning, domain and email setup, and integrations. These foundations also determine how well customers can use Staffbase’s AI capabilities, because AI is only as good as the data, permissions, and connected systems behind it.

This is a people leadership role that needs real hands-on technical depth. Most of your time goes to leading the team, with roughly 20% hands-on. You'll guide solution design and troubleshoot complex identity, provisioning, email, and API issues alongside the team.

What you’ll be doing

Lead and develop the Technical Consultants in North America, including hiring, coaching, performance management, and career development
Set and uphold a clear standard for ownership and proactive communication between customer calls, and coach consultants to it
Own team operating rhythm and capacity planning, including meetings, shifts, responsibilities, and coverage needed to meet SLAs and internal targets
Own technical delivery quality for NA onboarding and paid technical services
Own the escalation path for high-complexity issues, step in on the hardest cases, and build principal-level consultants' ability to resolve them, with structured troubleshooting, clear customer communication, and durable fixes
Partner cross-functionally on complex escalations using root cause analysis and prevention, and ensure a clear handoff from technical onboarding to Customer Success
Standardize repeatable approaches, playbooks, and templates for common technical workflows, including:
- SSO and access management using SAML 2.0 and OIDC, including certificate management, claims and attribute mapping, and MFA considerations
- User provisioning using SCIM 2.0, including source of truth alignment, group mapping, deprovisioning behaviors, and troubleshooting sync issues
- Email and domain setup, including DNS and authentication fundamentals such as SPF, DKIM, DMARC, and domain verification
- Integrations using REST APIs, including authentication patterns, error handling, and monitoring
- Mobile app distribution, including store submissions, private distribution options, and review timelines
Help customers get their data, permissions, and integrations ready for Staffbase’s AI-powered capabilities
Partner with Implementation Consultants, Sales, and Customer Success to determine feasible technical solutions and reasonable implementation timelines
Collaborate with Product, Engineering, and Support to identify recurring technical issues and drive improvements in tooling, documentation, and product readiness
Implement and improve KPIs such as Time to Value, utilization rate, escalation rate, and services margin while partnering with Onboarding and Professional Services leadership.
Build clarity and consistency in how technical services delivered and measured across onboarding and growth engagements
Contribute to the global consulting framework through close collaboration with teams Globally

What you need to be successful

5+ years in technical consulting, solutions engineering, implementation engineering, technical onboarding, or a similar customer-facing technical role in B2B SaaS, including enterprise customers
2+ years as a people manager of technical team members, including hiring, performance management, and promotions.
Hands-on experience designing, implementing, and troubleshooting identity and provisioning solutions, including:
- SAML 2.0 and or OIDC
- At least one major IdP such as Entra ID, Okta, Ping, or ADFS
- SCIM provisioning and directory or group mapping patterns
Strong fundamentals in email and domain configuration (SPF, DKIM, DMARC, and DNS)
Experience with integrations using REST APIs and/or webhooks, including API authentication patterns such as OAuth2 or token-based authentication
Ability to read technical artifacts and guide execution, including logs, API responses, JSON payloads, and basic troubleshooting workflows
Practical fluency with AI tools in your own work, and curiosity about how AI changes technical delivery

Consulting and leadership skills

Strong communication, leadership, project management, and stakeholder management skills
Experience leading a team through level changes and backfills, with consultants you have grown into the next role
A track record of setting clear ownership expectations and holding people to them, with candor and respect
Ability to explain technical concepts clearly to non-technical audiences, including customer admins and business stakeholders
Experienced collaborating cross-functionally with Onboarding, Sales, Customer Success, Product, and Support

Nice to have

Familiarity with Microsoft 365 or Google Workspace environments as they relate to email authentication and routing concepts
Experience with middleware and integration tooling such as Workato, Zapier, or Mulesoft
Familiarity with HTML, CSS, and JavaScript or TypeScript, especially in the context of templates or lightweight front-end work
Experience creating technical playbooks, delivery standards, and repeatable implementation frameworks across a team
Experience building or scaling a paid services or professional services offering

What you'll get

Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $105,000 - $141,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, an employee growth budget, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

Lead and develop the North American Technical Consulting team, overseeing hiring, coaching, performance, capacity planning, delivery quality, and escalations. Guide complex customer implementations involving identity, provisioning, email, APIs, integrations, and mobile app distribution, while standardizing delivery practices and collaborating across teams to improve services and prepare customer data for AI capabilities.

Requirements

Requires at least five years in a customer-facing technical role in B2B SaaS and at least two years managing technical team members. Candidates need hands-on expertise with SAML or OIDC, an identity provider, SCIM, email and DNS configuration, REST APIs or webhooks, technical troubleshooting, and strong communication and cross-functional leadership skills.

Skills

Technical Team Leadership
Technical Consulting
People Management
SAML 2.0
OIDC
SCIM 2.0
Identity and Access Management
Entra ID
Okta
Email Authentication
DNS
REST APIs
OAuth 2.0
Troubleshooting
Stakeholder Management
Capacity Planning

Benefits

Long-Term Incentive Plan
Flexible Working Hours
Hybrid Work Option
Flexible Work Allowance
31 Vacation Days
Paid Fridays Off During August
RRSP With Company Match
Health Insurance
Dental Insurance
Vision Insurance
Paid Parental Leave
Volunteer Day
Equity
Employee Growth Budget
Life Insurance
Disability Insurance
Retirement Savings Plan
Wellness Days
Paid Holidays
Paid Time Off

Visa sponsorship

Not detected in the job text

Keywords

B2B SaaS
Technical Consulting
Technical Onboarding
Solutions Engineering
Identity and Access Management
SAML 2.0
OIDC
Entra ID
Okta
Ping
ADFS
SCIM 2.0
User Provisioning
SPF
DKIM
DMARC
DNS
REST APIs
Webhooks
OAuth 2.0
JSON
Microsoft 365
Google Workspace
Workato
Zapier
MuleSoft
Mobile App Distribution
Root Cause Analysis
Capacity Planning
AI-Powered Capabilities

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