Jobs in Canada

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Added 6 mins ago
TM
Senior Manager, Skills Development Programs
Toronto Metropolitan University
Toronto, ON
- Temporary
We’re looking for an innovative and strategic Senior Manager, Skills Development Programs, to join and drive the development, management, and implementation of cybersecurity training…
Added 6 mins ago
TU
Manager, Student Systems and Insights
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Added 21 mins ago
UO
Manager, Student Systems and Insights
University of British Columbia
Kelowna, BC · UBCO | Engineering, Management and Education Building (EME)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Added 36 mins ago
NC
Manager, Construction Projects and Engineering Services
NAV CANADA
Ottawa, ON
- Full-time
This position is a hybrid position with a minimum – 3 days per week on site
Added 1 hour ago
CO
Director Of Recreation Services
City of Wetaskiwin
Wetaskiwin, AB
- Full-time
Guides facility renewal, capital projects, equipment replacement, and asset-management planning in collaboration with internal departments and external specialists.
Added 2 hours ago
TT
Summer Student, Risk & Insurance
Trimac Transportation
Calgary, AB
- Full-time
Reporting to the Manager, Risk & Insurance, the Summer Student, Risk & Insurance will support Trimac's North American Risk & Insurance team through a variety of administrative, analytical,…
Added 2 hours ago
B
Associate/Administrator, Credit Administration & Lending Operations, Private Wealth Canada
BMO
Montreal, QC · Quebec, QC · IBMM
- Full-time
…operations processes, documentation management, compliance tracking, renewal administration, and security-related workflows. Supports Lending Specialists, Funders, and Bankers by managing…
Added 2 hours ago
Director of Recreation Services
City of Wetaskiwin
Wetaskiwin, AB
Guides facility renewal, capital projects, equipment replacement, and asset-management planning in collaboration with internal departments and external specialists.
Added 2 hours ago
CO
Administrative Associate
College of Complementary Health Professionals of BC
Vancouver, BC
- Full-time
- Temporary
Assists with the registration and annual renewal of Health Professions Corporation Permits, ensuring compliance with the Health Professions Act and/or Health Professions and Occupations Act.
Added 2 hours ago
YR
Maintenance Person #3 (Plumber)
York Region District School Board
Newmarket, ON
- Full-time
Employee must hold and maintain a valid compulsory Plumber trade license in good standing
Added 3 hours ago
Senior Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…Bank accelerates its digital and AI transformation. As Senior Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology…
Added 3 hours ago
Manager, Strategic Sourcing Capital Markets & Wealth Systems
Scotiabank
Toronto, ON
…the Bank accelerates its digital and AI transformation. As Manager, Strategic Sourcing – covering business line software (e.g., Capital Markets & Wealth Systems) within Technology Sourcing…
Added 3 hours ago
Senior Manager, Third Party Risk Management - Subject Matter Expert
Scotiabank
Toronto, ON
The Senior Manager, Third Party Risk Management (TPRM) acts as a subject matter expert responsible for providing enterprise-level guidance, oversight, and effective challenge across the…
Added 3 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Montreal, QC
- Full-time
Support your clients through the mortgage renewal or renegotiation process.
Added 3 hours ago
NB
Account Manager, Franchise Finance
National Bank of Canada
Montreal, QC
- Full-time
Strong communication skills in French required
Added 4 hours ago
C
Implementation Specialist
Citylitics
Remote, Canada
- $75,000 to $80,000 CAD / year
- Full-time
- Remote
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 4 hours ago
DI
Manager, Product Support
Dig Insights
Toronto, ON · Greater Toronto Area, Canada
- Full-time
As Manager, Product Support, you’ll own the support experience for Dig One: the processes, the knowledge, the systems, and the AI agent that sits in front of our customers. This is not…
Added 4 hours ago
CI
Implementation Specialist
Citylitics Inc.
Toronto, ON
- $75,000 to $80,000 CAD / year
- Full-time
…integration, and sustained platform adoption. Reporting to the Senior Manager of Customer Enablement, you will own implementation, adoption, and account health across a portfolio that…
Added 5 hours ago
R|
Clinical Research Coordinator - Regulatory Affairs (CIM)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Under the supervision of the Manager, Clinical Research Administration Centre for Innovative Medicine (CIM), the incumbent is responsible for supporting the submission of clinical research…
Added 5 hours ago
CL
Director, Mass Fundraising and Donor Growth
Cause Leadership Inc.
Toronto, ON
- $110,000 to $125,000 CAD / year
- Full-time
…fundraising portfolio, including donor acquisition, cultivation, renewal, monthly giving, and overall donor growth and…
Added 6 hours ago
MF
Project Manager
Mako Financial Technologies
Montreal, QC
- Full-time
About the Position: Mako is seeking a Project Manager to lead large-scale, multi-stream digital transformations for our most significant enterprise clients. This role is designed to own the…
Added 6 hours ago
Registered Nurse, Birth Unit
Nova Scotia Health and IWK Health
Halifax, NS
11.25-hour rotating shifts (0700-1900, 1900-0700) · Must have demonstrated ability to collaborate with families
Added 6 hours ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
The Track Manager leads the planning and delivery of trackworks across new and operational railway infrastructure, including special trackwork, track renewal, earthworks, and associated…
Added 6 hours ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
The Track Construction Manager leads the planning and delivery of trackworks across new and operational railway infrastructure, including special trackwork, track renewal, earthworks, and…
Added 6 hours ago
TU
Assistant Manager, Engineering & Utilities
The University of British Columbia
Kelowna, BC
- $7,727.33 to $11,112 CAD / month
- Full-time
Valid Class 5 driver’s license required

Staffbase

Senior Customer Success Manager

Toronto, ON, Canada

$100,000 to $110,000 CAD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $110,000 CAD / year
Experience: 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Posting language: English
Posted: Oct 16, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.

Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.

You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.

What you'll be doing

Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
Advocate for customer needs internally and contribute to product feedback loops

What you'll need to be successful

3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
A track record of hitting renewal and expansion targets
Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
Experience managing a portfolio of accounts
Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
Familiarity with digital tools and SaaS adoption metrics
Self-motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross-functionally with internal teams to drive customer success

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of mid-to-large enterprise customers, driving platform adoption and business outcomes. They are responsible for the end-to-end commercial relationship, including forecasting renewals, negotiating contracts, and closing expansion deals.

Requirements

Candidates must have 3–6 years of experience in Customer Success or Account Management, preferably within a SaaS environment. A proven track record of carrying a quota and managing renewal or expansion deals is required.

Skills

Customer success
Account management
SaaS
Revenue management
Renewal management
Upselling
Cross-selling
Negotiation
Forecasting
Relationship building
Strategic planning
Objection handling
Product adoption
Communication skills
Data analysis

Benefits

Long Term Incentive Plan
Flexible working time models
Hybrid work
Flex work allowance
31 vacation days
RRSP plan with company match
Health insurance
Dental insurance
Vision insurance
Paid parental leave
Volunteer day
Life insurance
Disability insurance
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Enterprise
Renewal
Upsell
Cross-sell
Negotiation
Forecasting
Revenue
Quota
Onboarding
Digital signage
Employee experience
AI-native
Business reviews
Deal desk
Product feedback
Growth mindset
Client-facing

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Work requirements

Jobs in Canada