Jobs in Canada

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Added 19 mins ago
RB
Senior Relationship Manager Agriculture, Commercial Financial Services
Royal Bank of Canada
Morden, MB
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 1 hour ago
RB
Senior Relationship Manager - Royal Distinction
Royal Bank of Canada
Toronto, ON
- Full-time
At RBC Direct Investing, our Senior Relationship Managers play a critical part of our team by providing expert support to new and existing High Net Worth/Ultra High Net Worth (HNW/UHNW)…
Added 2 hours ago
B
Managing Director, Projects and Operations
BGIS
Toronto, ON
- Full-time
Reporting to the General Manager, the Managing Director, Projects and Operations is responsible for managing FM projects and retail facility operations.
Added 2 hours ago
Y
Project Manager - Remediation
YORK1
Vaughan, ON
- Other
The Senior Project Manager is responsible for overseeing the planning and implementation of an entire project through estimating, managing costs, sourcing suppliers, and project closeout.…
Added 2 hours ago
J
Project Manager - Wastewater
Jacobs
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Wastewater
Jacobs
Calgary, AB
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Wastewater
Jacobs
Ottawa, ON
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Wastewater
Jacobs
Burnaby, BC
- $110,000 to $150,000 CAD / year
- Full-time
…communities. We have an exciting opportunity for a Project Manager - Wastewater to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
K
National Sales Excellence Manager
Kuehne+Nagel
Mississauga, ON
- Full-time
…highly analytical and customer-focused National Sales Excellence Manager to support our National Sales team in delivering exceptional value to key customers through tender management,…
Added 2 hours ago
'
Sr. Finance Manager, Manufacturing & Inter-company
''
Toronto, ON
- Full-time
Position Title: Sr. Finance Manager, Manufacturing & Inter-company
Added 2 hours ago
J
Project Manager - Drinking Water
Jacobs
Toronto, ON
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Drinking Water
Jacobs
Ottawa, ON
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Drinking Water
Jacobs
Calgary, AB
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 2 hours ago
J
Project Manager - Drinking Water
Jacobs
Burnaby, BC
- $115,000 to $150,000 CAD / year
- Full-time
…We have an exciting opportunity for an experienced Project Manager – Drinking Water to join our Water team in Toronto, Ottawa, Calgary or…
Added 3 hours ago
C
Gestionnaire principal(e) régional(e) des installations / Regional Facilities Sr Manager
CBRE
Montreal, QC
- Full-time
As a CBRE Regional Facilities Senior Manager, you will manage a team responsible for providing overseeing building operations and maintenance for a facility, campus, or portfolio of medium…
Added 3 hours ago
CH
Mortgage Underwriter
Calvert Home Mortgage Investment Corporation
Calgary, AB
- Internship
Review and act on arrears and delinquency files and update reports for senior management.
Added 3 hours ago
VB
Specialist, Technical - Business Planning Architecture
Vale Base Metals
Toronto, ON
- Full-time
This is a highly visible role with frequent interaction with senior leaders across the organization and the opportunity to directly influence how the company plans, allocates resources, and…
Added 3 hours ago
RE
Senior Product Manager - Lifecycle & Growth (Apex Legends)
Respawn Entertainment
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
As a Senior Product Manager on Apex Legends, you will own how we reach players, bring them back, and keep them playing, across in-game messaging, email, web and creator channels.
Added 4 hours ago
BD
Sales & Proposals Specialist
Black Diamond Lodging & Accommodations
Calgary, AB
- Full-time
Reporting to the General Manager, Workforce Canada, this sales-team support role will be client facing and accessible. This incumbent will be a holder of contracts, data points, follow-ups…
Added 4 hours ago
TJ
Senior Event Production Manager
The Jenelle Group, Inc.
Toronto, ON
- Contract
We’re looking for an experienced senior event production manager to own client relationships and lead projects from kickoff to wrap. This is a full-time contract role that brings together…
Added 4 hours ago
SC
Commercial Lead
SYSTRA Canada
Toronto, ON
- Full-time
We are looking for a Senior Commercial Manager for the GoExpansion project as part of the MCS Delivery Partner Consortium.
Added 4 hours ago
OT
Senior Cloud Service Manager- Financial Services
Open Text Corporation
Richmond Hill, ON
- Other
As a Senior Client Success Manager, you will serve as the primary point of contact for a portfolio of high-value Managed Services customers, owning the overall client delivery experience…
Added 4 hours ago
G
Every Child Outdoors (ECO) Program Facilitator
GoodWork.ca
Whitewater, MB
- Full-time
…relations, reconciliation and decolonization, and participating in relationship-building with Indigenous Knowledge Keepers, Elders and…
Added 5 hours ago
M
Senior Manager, Audit Services
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…organizational resilience. We deliver insightful reports to senior management and the Board, reinforcing our commitment to excellence and accountability. Our energetic and collaborative…
Added 5 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…

Staffbase

Senior Customer Success Manager

Toronto, ON, Canada

$100,000 to $110,000 CAD / year

Apply on job-boards.greenhouse.io About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $110,000 CAD / year
Experience: 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Posting language: English
Posted: Oct 16, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.

Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.

You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.

What you'll be doing

Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
Advocate for customer needs internally and contribute to product feedback loops

What you'll need to be successful

3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
A track record of hitting renewal and expansion targets
Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
Experience managing a portfolio of accounts
Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
Familiarity with digital tools and SaaS adoption metrics
Self-motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross-functionally with internal teams to drive customer success

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

Apply on job-boards.greenhouse.io About employer

More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of mid-to-large enterprise customers, driving platform adoption and business outcomes. They are responsible for the end-to-end commercial relationship, including forecasting renewals, negotiating contracts, and closing expansion deals.

Requirements

Candidates must have 3–6 years of experience in Customer Success or Account Management, preferably within a SaaS environment. A proven track record of carrying a quota and managing renewal or expansion deals is required.

Skills

Customer success
Account management
SaaS
Revenue management
Renewal management
Upselling
Cross-selling
Negotiation
Forecasting
Relationship building
Strategic planning
Objection handling
Product adoption
Communication skills
Data analysis

Benefits

Long Term Incentive Plan
Flexible working time models
Hybrid work
Flex work allowance
31 vacation days
RRSP plan with company match
Health insurance
Dental insurance
Vision insurance
Paid parental leave
Volunteer day
Life insurance
Disability insurance
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Enterprise
Renewal
Upsell
Cross-sell
Negotiation
Forecasting
Revenue
Quota
Onboarding
Digital signage
Employee experience
AI-native
Business reviews
Deal desk
Product feedback
Growth mindset
Client-facing

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Work requirements

Jobs in Canada