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Added 1 min ago
Senior Financial Analyst
Rogers Communications
Brampton, ON
The Senior Financial Analyst position will be part of the Technology Finance Team, focusing on supporting the Wireless CAPEX portfolio. Reporting to the Senior Manager, Technology Finance…
Added 1 min ago
Manager, Finance
Rogers Communications
Toronto, ON
We are currently seeking a high performing Finance Manager, Financial Planning & Analysis, to join the Customer Experience Finance team. This role will report into the Senior Finance…
Added 3 hours ago
A
Footwear Product Developer
Ardene
Laval, QC
- Full-time
We are currently looking for a Footwear Product Developer to join our Footwear/Bags/Wallets team. Reporting to the Senior Manager, Footwear/Handbags and working closely with the team, you…
Added 3 hours ago
TE
Commercial Finance Manager
TRIPLE EIGHT TRANSPORT INC.
Abbotsford, BC
- $100,000 to $110,000 CAD / year
We are seeking a Commercial Finance Manager with strong financial expertise, analytical capabilities, strategic business acumen, and a solution-oriented mindset. This role will drive…
Added 3 hours ago
FO
Finance Manager, Operations
Federation of Canadian Municipalities
Ottawa, ON · Hybrid - Ottawa
- Full-time
Reporting to the Finance Director, Operations, the Finance Manager, Operations is responsible for overseeing the full accounting operations cycle, including Accounts Payable (AP), Accounts…
Added 7 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 9 hours ago
AE
Senior Financial Analyst
AppleOne Employment Services
Toronto, ON
- $80,000 to $95,000 CAD / year
- Contract
Provide analytical support to the Finance Manager and senior leadership team.
Added 9 hours ago
AE
Finance Manager
AppleOne Employment Services
Toronto, ON
- $130,000 to $140,000 CAD / year
- Full-time
Seeking an experienced and commercially minded Finance Manager to join a growing Consumer Packaged Goods (CPG) organization in Toronto.
Added 10 hours ago
SA
Senior Financial Analyst
STAN AI
Toronto, ON · North York, ON
- $90,000 to $105,000 USD / year
- Full-time
…and we're on a mission to build the world's first AI property manager. Want to come along for the…
Added 12 hours ago
SA
Senior Multi-unit Restaurant Operations Leader
SSP America
Richmond, BC
- Full-time
Join Our Team as a Senior Operations Manager – Food & Beverage!
Added 12 hours ago
OC
Treasury Coordinator
Ocean Capital Holdings
Saint John, NB
- Full-time
…across multiple companies and industries. Reporting to the Senior Manager – Treasury, you’ll play a key role in cash management, banking administration, corporate credit card oversight,…
Added 19 hours ago
LG
Senior Project Manager (Engineering)
Liftsafe Group of Companies
Cambridge, ON
- Full-time
The Senior Project Manager is responsible for the successful delivery of complex crane, lifting equipment, structural steel, and custom fabrication projects from contract award through…
Added 22 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 1 day ago
General Manager
Amica Senior Lifestyles
BC · West Vancouver, British Columbia
As the General Manager you are responsible for the day-to-day operations of the community ensuring the provision of high quality care and service; management, supervision and clinical…
Added 1 day ago
AC
Senior Manager, External Financial Advisory
ACCA Careers
Winnipeg, MB
- Full-time
Make an impact with our growing External Financial Advisory (EFA) team as a Senior Manager. This diverse team of professionals are dedicated to helping small and mid-sized businesses…
Added 1 day ago
K
Senior Customer Success Manager, Enterprise
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager, Enterprise at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every…
Added 1 day ago
Night Auditor
Coast Hotels
Calgary, AB
The Night Auditor is the senior position during the overnight shift and performs as the Duty Manager. The role will contribute to the overall success of the hotel by anticipating guest…
Added 1 day ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Title: Financial Manager - PLM (Product Line Mgmt)
Added 1 day ago
CL
Manager of Corporate Finance- Investor Relations
Charger Logistics Inc
Brampton, ON
- Full-time
We are seeking a detail-oriented and highly organized professional to join our Finance team as a Manager of Corporate Finance- Investor Relations
Added 2 days ago
AC
Finance Manager
Aston Carter
AB · Edmonton, Alberta
- $100,000 to $115,000 CAD / year
- Full-time
Oversee financial processes, reporting activities, budgeting, forecasting, and month-end close functions.
Added 2 days ago
E
Staff Revenue Operations Manager, Revenue Planning & Analytics
EvenUp
Canada
- Full-time
We are looking for a Staff Revenue Operations Manager to help shape how EvenUp plans for and achieves its growth targets. As we scale our go-to-market organization, this person will own the…
Added 2 days ago
LI
Project Manager/Leader
Lotus IT Solutions
Toronto, ON · North York, ON
- Contract
…and Business Service Delivery and Procurement) is seeking a Senior Project Manager/Leader to lead large-scale, complex, and high-profile OPS I&IT initiatives. The successful consultant will…
Added 2 days ago
B
Senior Back End Developer
BoomerangFX
Mississauga, ON
- $65,000 to $75,000 CAD / year
- Full-time
…with strong expertise in sales pipeline management, revenue forecasting, and CRM platforms, preferably HubSpot. Only candidates who meet these mandatory experience and qualification…
Added 2 days ago
E
Staff Revenue Operations Manager, Revenue Planning & Analytics
EvenUp
Toronto, ON
- $144,024 to $194,633 USD / year
- Full-time
We are looking for a Staff Revenue Operations Manager to help shape how EvenUp plans for and achieves its growth targets. As we scale our go-to-market organization, this person will own the…
Added 2 days ago
A
Project Manager
Actalent
Calgary, AB
- $180,000 to $200,000 CAD / year
- Full-time
Job Title: Senior Project Manager $1B+ TIC Capital Project Delivery

Staffbase

Senior Customer Success Manager

Canada

$100,000 to $110,000 CAD / year

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Job details

Pay: $100,000 to $110,000 CAD / year
Experience: 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Posting language: English
Posted: Oct 16, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.

Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.

You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.

What you'll be doing

Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
Advocate for customer needs internally and contribute to product feedback loops

What you'll need to be successful

3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
A track record of hitting renewal and expansion targets
Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
Experience managing a portfolio of accounts
Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
Familiarity with digital tools and SaaS adoption metrics
Self-motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross-functionally with internal teams to drive customer success

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of mid-to-large enterprise customers, driving platform adoption and business outcomes. They are responsible for the end-to-end commercial relationship, including renewals, upsells, and add-on sales against a quota.

Requirements

Candidates must have 3–6 years of experience in Customer Success or Account Management, preferably within a SaaS environment. A proven track record of carrying a quota and managing renewal or expansion deals is required.

Skills

Customer success
Account management
SaaS
Renewal management
Upselling
Cross-selling
Negotiation
Sales forecasting
Objection handling
Business reviews
Strategic planning
Relationship management
Product adoption
Risk mitigation
Communication skills

Benefits

Competitive compensation
Long term incentive plan
Flexible working time models
Hybrid work
Flex work allowance
31 vacation days
RRSP plan with company match
Health plans
Dental insurance
Vision insurance
Paid parental leave
Volunteer day
Equity
Life and disability insurance
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Enterprise
Renewals
Upsell
Cross-sell
Negotiation
Forecasting
Digital signage
Onboarding
Product feedback
Growth mindset
Commercial relationship
Quota
Employee experience platform
AI-native
Deal desk

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