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Added 44 mins ago
Food & Beverage Manager - Lora Bay
Great Gulf Group
Thornbury, ON
…and guests, with overall responsibility for Front of House service across breakfast, lunch, dinner, the bar, and special event and conference services. Working closely with our Head Chef…
Added 5 hours ago
BT
Client Service & Intake Administrator
Baker Tilly Canada
Iqaluit, NU
- Full-time
The Client Service & Intake Administrator is the first point of contact for personal tax clients and is responsible for receiving, organizing, documenting, and tracking client information…
Added 5 hours ago
OS
Associé.e aux ventes
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Saint-Eustache, QC
- Part-time
…applicants to apply to different franchised locations. This service is provided solely for the convenience of potential applicants and as a service to franchisees. OTFC is not involved in…
Added 12 hours ago
QC
Enterprise Account Executive
Quiet Cabins
Toronto, ON
- Part-time
…you're measured on what you deliver, not the hours you sit at a…
Added 1 day ago
SH
Operations Coordinator
South Hall Banquet & Wedding Palace Ltd
Vancouver, BC
- Full-time
…stay informed. This sector-neutral role brings together front desk support, bookkeeping, payroll, human resources, and vendor…
Added 1 day ago
MD
Director of Training and Prevention / Dir Child & Family Services
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Experience as a supervisor, leadworker, team lead, project lead;
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AF
Sales Associate
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Calgary, AB
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Maintain a clean and organized front desk and lobby area
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B
Systems Analyst II
BGIS
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- Full-time
The System Analyst II will lead the management and maintenance of key data center and network infrastructure to ensure successful realization of operational targets. As someone who has…
Added 1 day ago
Guest Experience Agent
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Whistler, BC
Authenticity: we are welcoming and genuine. With the simplicity and quality of the experience we offer, we lead by staying true to the Scandinavian tradition through our locations,…
Added 1 day ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
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Added 1 day ago
People Business Partner
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Oakville, ON
…function as a product to design, iterate on, and improve, not a service desk to…
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Saint-Paul, NB · St.-Paul, NB
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This position works with minimal supervision to achieve its objectives. This position will serve as a team lead for the IT Audit activities and is responsible for reporting the results of…
Added 1 day ago
MD
Facilities and Operations Leader - Management Analyst 4
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
…for visitors. In all aspects of the position quality customer service is…
Added 1 day ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
Ready to build a high-energy career where every day is different? Join our Field Sales & Service Team and help us deliver exceptional customer moments and powerful service experiences.…
Added 2 days ago
Front Office Supervisor
Coast Hotels
North Vancouver, BC
…diverse perspectives and backgrounds strengthen our team, our service, and our connection to the communities we…
Added 2 days ago
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Chief Revenue Officer (CRO) & Co-founder - AI for Small Law Firms
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Canada
- Full-time
…that successfully deploy trusted AI workers into professional-service verticals over the next 18 months have an opportunity to define entirely new categories. We intend to be one of…
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Communications Specialist 2
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To serve as the communications lead for the Labor Standards wage theft, Women’s Economic Security Act (earned sick and safe leave, parental leave, pregnancy and nursing rights) and other…
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Chief of Operations - Core Operations Director
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Setting strategic direction and implementing organizational changes to improve operations and service delivery
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WI
Spa Manager - The Wickaninnish Inn
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…unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work…
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Added 2 days ago
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Staffbase

Senior Customer Success Manager

Canada

$100,000 to $110,000 CAD / year

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Job details

Pay: $100,000 to $110,000 CAD / year
Experience: 3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Posting language: English
Posted: Oct 16, 2026

Original job description

About Staffbase

We inspire people to achieve great things together. Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform. Our industry-leading and award-winning agentic AI communications channels - intranet, employee app and email solutions - create engaging experiences that connect and empower employees.

Headquartered in Chemnitz, Germany and New York City, with offices in Berlin, London, Sydney, Tokyo, Prague, and Minneapolis–St. Paul, our diverse team of 550+ employees supports 1,500+ customers - reaching over 14 million employees - in transforming their employee experience.
We are proud to be a Unicorn company - privately valued at over $1 billion - demonstrating strong growth, innovation, and lasting impact in our industry. Together, we’re shaping the future of workplace communication.

Staffbase is looking for a Senior Customer Success Manager to join our North America team and own a portfolio of mid-to-large enterprise customers. You’ll be their strategic partner, helping them drive business outcomes and deepen platform adoption, and you’ll own the commercial relationship too: renewals, upsells, and add-on sales, end-to-end, against a quota.

Selling isn’t a side task here. Our CSMs demo, price, negotiate, and close add-on deals themselves, and are measured on hitting their numbers. At quarter-end, we’re in the office working deals alongside the sales team.

You’ll need a strong foundation in customer success and account management, managing customer relationships, driving adoption, and proactively identifying risks and opportunities. You also bring real experience owning revenue: closing renewals, running expansion deals, and handling the negotiation that comes with them. If you’ve carried a number before and enjoyed it, you’ll thrive here.

What you'll be doing

Own a book of ~25 mid-to-large enterprise customers, building success plans tied to each customer's goals
Own SaaS subscription renewals for your book end to end: forecasting, negotiating, and closing on time
Own expansion revenue against a quota: listen for the signals, identify the use case, and turn upsell and cross-sell opportunities into closed deals
Run CSM-owned add-on deals (like our digital signage solution) yourself, from first demo through pricing, discounting decisions, negotiation, and objection handling
Take every deal to signature: identify the decision-makers and signers, put the paperwork together, and work with Deal Desk to close, bringing in Product when a customer needs a deeper dive
Lead regular business reviews and planning sessions that prove value and set up the next commercial conversation
Guide customer teams through onboarding, rollout, and long-term adoption of the Staffbase platform
Identify and mitigate risk early, working cross-functionally with Product and Support to keep customers successful
Advocate for customer needs internally and contribute to product feedback loops

What you'll need to be successful

3–6 years of experience in Customer Success, Account Management, or related client-facing roles, preferably in SaaS
Commercial experience: you've carried a quota or revenue target, and you've owned renewal or expansion deals end to end, including demo, pricing, negotiation, and close. A sales role or a quota-carrying CSM role both count.
A track record of hitting renewal and expansion targets
Confidence negotiating price and handling objections, and no hesitation picking up the phone to chase a signature at quarter-end
Experience managing a portfolio of accounts
Strong communication and interpersonal skills; able to build relationships with day-to-day users and decision-makers alike
Familiarity with digital tools and SaaS adoption metrics
Self-motivated with a growth mindset and a strong sense of ownership
Experience collaborating cross-functionally with internal teams to drive customer success

What you'll get

Competitive Compensation - we offer attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
Flexibility - we offer flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400
Recharge - with 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August
Support - we’re offering a RRSP plan with company match and health plans, including dental & vision as well as competitive Paid Parental Leave to support new parents
Volunteer Day - you’ll get one day off per year for supporting a social project

In compliance with local law, we are disclosing the compensation, or a range thereof. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. The range listed is just one component of Staffbase's total compensation package for employees. Pay Range: $100,000 - $110,000 CAD base salary per year. Other rewards may include commissions and program-specific awards. In addition, Staffbase provides a variety of benefits to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO).

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More about this job

Responsibilities

The Senior Customer Success Manager will manage a portfolio of mid-to-large enterprise customers, driving platform adoption and business outcomes. They are responsible for the end-to-end commercial relationship, including renewals, upsells, and add-on sales against a quota.

Requirements

Candidates must have 3–6 years of experience in Customer Success or Account Management, preferably within a SaaS environment. A proven track record of carrying a quota and managing renewal or expansion deals is required.

Skills

Customer success
Account management
SaaS
Renewal management
Upselling
Cross-selling
Negotiation
Sales forecasting
Objection handling
Business reviews
Strategic planning
Relationship management
Product adoption
Risk mitigation
Communication skills

Benefits

Competitive compensation
Long term incentive plan
Flexible working time models
Hybrid work
Flex work allowance
31 vacation days
RRSP plan with company match
Health plans
Dental insurance
Vision insurance
Paid parental leave
Volunteer day
Equity
Life and disability insurance
Wellness days

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Account Management
SaaS
Enterprise
Renewals
Upsell
Cross-sell
Negotiation
Forecasting
Digital signage
Onboarding
Product feedback
Growth mindset
Commercial relationship
Quota
Employee experience platform
AI-native
Deal desk

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