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StaffingSolutionsbySarah

Field Service Coordinator

Bolton, ON, Canada

Pay: $70,000 to $82,000 CAD / year
Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

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Original job description

Service Coordinator

Industrial Services · Service & Maintenance

Location: Bolton, ON | Schedule: In-office, Monday to Friday (Full-Time)

POSITION OVERVIEW

Based out of our Bolton office, the Service Coordinator is the central point of contact between our clients and our field service team, owning the day-to-day coordination of crane maintenance and repair work. Working alongside the Inside Sales Representative and supporting our technicians from the office, this role turns client needs into scheduled, well-resourced site visits: dispatching the right technician to each job, coordinating the parts and materials they need on site, and scheduling them in to see clients. You bring a working technical understanding of crane systems and maintenance, so you can scope each job accurately and keep both clients and technicians informed from the first call through to completion.

KEY RESPONSIBILITIES

Client Point of Contact

Serve as the primary contact for clients on all service and maintenance requests
Understand each client's issue, equipment, and site conditions to accurately scope the work required
Keep clients updated on scheduling, technician arrival, job progress, and any follow-up needs
Build lasting relationships that turn one-time service calls into ongoing accounts

Scheduling & Dispatch

Plan and schedule technician site visits, typically a few weeks in advance, balancing client priority against technician availability
Dispatch the right technician to each client site based on the scope of work, technical complexity, and individual experience
Communicate schedules, work orders, and site details clearly to technicians before they head out
Adjust plans quickly when urgent breakdowns or changes in scope come up

Technical Coordination & Office Support

Apply a working knowledge of crane systems and preventative maintenance to assess incoming requests and scope each job
Coordinate the parts, tools, and materials each technician needs on site, working with the Inside Sales Representative and procurement
Support technicians from the office throughout the job, answering questions and resolving hold-ups so work stays on track
Review completed service reports and organize any follow-up work or quotes

QUALIFICATIONS & EXPERIENCE

Experience in service coordination, dispatch, or scheduling, preferably in an industrial, mechanical, or equipment-service setting
Working technical understanding of cranes, hoists, or comparable industrial equipment and their maintenance
Proficiency in Microsoft Office Suite; experience with SAP or a similar ERP system is an asset
Excellent communication skills in English, both verbal and written
Strong organizational skills with the ability to manage multiple schedules and priorities at once

KEY ATTRIBUTES

Calm, organized, and decisive under a fast-moving workload
Customer-first mindset with strong interpersonal skills
Confident coordinating both clients and field staff
Strong sense of initiative and ownership over the full service cycle

WHAT'S OFFERED

Group insurance coverage: medical, dental, paramedical, disability, life, and travel
Performance bonuses
7 personal flexible days per year
Employee Assistance Program (EAP) for you and immediate family members
Wellness program
Retirement plan with employer contribution

Apply About employer

More about this job

Responsibilities

Coordinate client service and maintenance requests from initial contact through job completion, including scoping work, scheduling and dispatching technicians, and keeping clients informed. Arrange required parts and materials, support technicians during jobs, review service reports, and organize follow-up work or quotes.

Requirements

Experience in service coordination, dispatch, or scheduling is sought, preferably in an industrial, mechanical, or equipment-service setting, along with working technical knowledge of cranes, hoists, or comparable equipment and their maintenance. Candidates should have Microsoft Office proficiency, strong English communication and organizational skills, and the ability to manage competing schedules and priorities; SAP or similar ERP experience is an asset.

Skills

Service Coordination
Dispatching
Scheduling
Client Communication
Crane Systems
Preventative Maintenance
Technical Job Scoping
Parts and Materials Coordination
Technician Support
Work Order Management
Service Report Review
Microsoft Office
SAP
Organization
Prioritization

Benefits

Group Insurance Coverage
Performance Bonuses
Seven Personal Flexible Days Per Year
Employee Assistance Program
Wellness Program

Visa sponsorship

Not detected in the job text

Keywords

Industrial Services
Service and Maintenance
Crane Maintenance
Crane Repair
Hoists
Field Service
Service Coordination
Dispatch
Scheduling
Technician Site Visits
Client Service Requests
Job Scoping
Preventative Maintenance
Work Orders
Parts and Materials
Procurement
Service Reports
Follow-Up Quotes
Microsoft Office Suite
SAP
ERP Systems
Industrial Equipment

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