Customer Service Representative/Administrative Role

Location: Portage Avenue, Winnipeg, MB

Contract Duration: Until approximately March 31, 2027

Pay Rate: $16.40/hour

Job Summary

The Customer Service Representative will be the first point of contact for the public, responding to inquiries in person, by phone, email and online. The role combines customer service and administrative support, requiring strong communication, organization, attention to detail and the ability to handle multiple tasks in a fast-paced environment.

Key Responsibilities

• Respond to public inquiries by phone, email, online and in person.
• Provide accurate information and guidance regarding programs, services and procedures.
• Assist clients with applications and explain application requirements.
• Review applications and supporting documents for accuracy and completeness.
• Follow up on missing information and documentation.
• Maintain accurate records and update information in internal systems.
• Process correspondence, scan and upload documents, and maintain electronic and paper files.
• Handle client concerns professionally, patiently and empathetically.
• Provide general administrative, clerical and office support to the team.

Qualifications and Skills

• Previous customer service and administrative experience.
• Strong verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Good computer skills and experience with data entry and document management.
• Ability to manage multiple priorities and handle high volumes of inquiries.
• Professional, friendly and client-focused approach.
• Ability to work independently and as part of a team.