Senior Desktop Engineer
- Montreal, QC, Canada
Hybrid
$110,000 to $120,000 CAD / year · Full-time
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Job details
- Pay
- $110,000 to $120,000 CAD / year
- Job type
- Full-time
- Workplace
- Hybrid
- Apply by
- Experience
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Posting language
- English
- Posted
Original job description
Location: Montreal, QC
Work Arrangement: Hybrid
Salary: CAD $110,000–$120,000 per year
Required Skills & Experience
Core Desktop Technologies
- 8+ years of End User Computing (EUC) and Desktop Support experience.
- Strong expertise supporting:
- Windows 10/11
- macOS
- Microsoft 365
Endpoint Computing Technologies
- Virtual Desktop Infrastructure (VDI)
- Endpoint Management
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID (Azure AD)
- Group Policy Administration
Virtual Desktop Technologies
- Azure Virtual Desktop (AVD)
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
Application Support
- Microsoft Office 365
- Outlook
- Teams
- VPN Clients
- Enterprise Business Applications
- Browser and Plugin Support
Infrastructure Knowledge
- Wi-Fi Connectivity
- LAN/WAN Fundamentals
- DNS and DHCP Basics
- Printing Services
- Authentication and Access Management
- Endpoint Security Controls
IT Service Management
- Incident Management
- Problem Management
- Request Fulfillment
- Knowledge Management
- Service Transition Support
- Change Management
Tools
- ServiceNow
- JIRA
- Microsoft Intune
- SCCM/MECM
- Active Directory
- PowerShell
- Microsoft 365 Admin Tools
Preferred Qualifications
- Experience supporting Banking and Financial Services environments.
- Expertise in large-scale desktop migrations and device refresh programs.
- Microsoft Modern Desktop Administrator certification.
- ITIL Foundation certification.
- Experience supporting global enterprise user communities.
- Knowledge of endpoint security and compliance requirements.
More about this job
Responsibilities
Provide senior-level desktop and end-user computing support across Windows, macOS, Microsoft 365, virtual desktop, endpoint management, and enterprise applications. Manage incidents, problems, service requests, knowledge, service transitions, and changes while supporting endpoint infrastructure, connectivity, access, and security.
Requirements
Requires 8+ years of end-user computing and desktop support experience, with strong expertise in Windows 10/11, macOS, Microsoft 365, endpoint management, and virtual desktop technologies. Preferred qualifications include financial services experience, large-scale migrations or device refreshes, Microsoft Modern Desktop Administrator and ITIL Foundation certifications, global enterprise support experience, and endpoint security and compliance knowledge.
Skills
- End User Computing
- Desktop Support
- Windows 10/11
- macOS
- Microsoft 365
- Microsoft Intune
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- PowerShell
- ServiceNow
- IT Service Management
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
Keywords
- End User Computing
- Desktop Support
- Windows 10/11
- macOS
- Microsoft 365
- Endpoint Computing
- Virtual Desktop Infrastructure
- Microsoft Intune
- Microsoft Endpoint Manager
- SCCM/MECM
- Active Directory
- Entra ID
- Group Policy
- Azure Virtual Desktop
- Citrix Virtual Apps & Desktops
- VMware Horizon
- Remote Desktop Services
- PowerShell
- ServiceNow
- JIRA
- Incident Management
- Problem Management
- Change Management
- ITIL Foundation
- Microsoft Modern Desktop Administrator
- Banking and Financial Services
- Endpoint Security
- Device Refresh
- Desktop Migration
- DNS and DHCP