Closed listing
Senior OnBase Engineer – L3 Application Support
- Toronto, ON, Canada
Salary: $110K · Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Pay
- Salary: $110K
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Location: Toronto, ON – Hybrid
Job Type: Fulltime and Permanent
Salary: $110K
Exp Range: 8+-------Must Have Technical/Functional Skills
•Deep expertise in Hyland OnBase (Admin, Workflow, Unity, Integration)
•Strong SQL / database troubleshooting
•Experience in enterprise application architecture & support models
•Integration technologies (APIs, web services, middleware)
•ITIL-based incident, problem, and change management
•Preferred
•Experience in Insurance / Financial Services (Canada Life context)
•Exposure to OnBase migration, modernization, or transformation programs
•Automation/scripting (PowerShell, batch jobs)
•Performance tuning & system scalability
Roles & Responsibilities
- L3 Incident & Problem Management
•Resolve critical/complex incidents escalated from L2
•Lead root cause analysis (RCA) and permanent fixes
- Platform Engineering & Optimization
•Design and implement OnBase configurations, performance tuning, and improvements
•Handle upgrades, patching, and system enhancements
- Architecture & Integration Support
•Provide SME support for integrations (APIs, middleware, upstream systems)
•Define best practices for document workflows and automation
- Release & Change Governance
•Lead production releases, deployment strategies, and stabilization
•Ensure change compliance and risk mitigation
- Operational Leadership
•Guide L1/L2 teams, reduce incident backlog, improve MTTR
•Drive SLA adherence and continuous service improvement
Outcome Focus
•Zero critical incidents / improved system resilience
•Faster resolution for complex issues
•Optimized OnBase performance and scalability
•Strong governance and release stability
More about this job
Responsibilities
Resolve complex escalated incidents, lead root cause analysis, and implement permanent fixes while optimizing OnBase configurations, performance, and scalability. Support integrations and production releases, ensure change governance, and guide L1/L2 teams to improve service levels and system resilience.
Requirements
Requires 8+ years of experience and deep expertise in Hyland OnBase administration, workflow, Unity, and integrations, along with strong SQL and database troubleshooting skills. Candidates should also have experience with enterprise application architecture and support, integration technologies, and ITIL-based incident, problem, and change management; insurance or financial services experience is preferred.
Skills
- Hyland OnBase
- OnBase Administration
- OnBase Workflow
- Unity
- SQL
- Database Troubleshooting
- Enterprise Application Architecture
- Application Support
- APIs
- Web Services
- Middleware
- ITIL
- Incident Management
- Problem Management
- Change Management
- PowerShell
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Software
- Customer Service & Support
- Management & Leadership
Keywords
- Hyland OnBase
- OnBase Administration
- OnBase Workflow
- Unity
- SQL
- Database Troubleshooting
- Enterprise Application Architecture
- Application Support
- APIs
- Web Services
- Middleware
- ITIL
- Incident Management
- Problem Management
- Change Management
- PowerShell
- Batch Jobs
- Performance Tuning
- System Scalability
- Root Cause Analysis
- OnBase Migration
- Modernization
- Transformation Programs
- Production Releases
- Release Governance
- Insurance
- Financial Services
- Service Level Agreements