Jobs in Canada

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Added 6 mins ago
SI
Sales Associate
Staples Inc.
Coquitlam, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 13 mins ago
S
Centre Manager
Staffworks
Oakville, ON
- $35 to $37 CAD / hour
- Temporary
We are seeking an experienced and highly organized Centre Manager to oversee the day-to-day operations of a community support centre and its volunteer resources. This role is responsible…
Added 13 mins ago
S
Client Services & Operations Coordinator
Staffworks
Toronto, ON
- $55,000 to $60,000 CAD / year
An important part of this role is providing administrative and operational support to the General Manager and management team by managing details, keeping matters organized, and minimizing…
Added 13 mins ago
Brick Associate, Merchandising
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enthusiastic people with a great customer focused attitude! The winning
Added 21 mins ago
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Receiving Associate Part Time (CARLETON PLACE)
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Carleton Place, ON
- Part-time
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Added 21 mins ago
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Human Resources Generalist
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- Full-time
The Human Resources Generalist also provides cross-functional support and backup coverage for other Human Resources roles as required, helping to maintain continuity of service during…
Added 21 mins ago
ST
Dispatcher
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Haileybury, ON
- Full-time
…office, located in Markham ON, houses the administrative and support functions for the company. Stock Transportation has a strong record of success and decades of experience in pupil…
Added 21 mins ago
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(CAN) Front End Checkout Team Associate
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- Full-time
Position Summary...To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 21 mins ago
WC
(CAN) Customer Service Manager
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Williams Lake, BC
- $15 CAD / hour
- Full-time
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Added 21 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
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Alliston, ON
- Internship
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Added 21 mins ago
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Medical Radiation Technologist (CT & X-Ray)
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- Full-time
Demonstrated commitment to customer service and teamwork.
Added 21 mins ago
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Analyste d’affaires - Business Analyst - Montréal
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Montreal, QC
- Full-time
Reporting to the Commercial Finance Manager, the analyst will provide financial and operational analysis for a portfolio of complex operational contracts across Canada and the US. The role…
Added 21 mins ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Demonstrated commitment to customer service and teamwork.
Added 21 mins ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Demonstrated commitment to customer service and teamwork.
Added 42 mins ago
SC
Sales Associate
Staples Canada
Coquitlam, BC
- Part-time
Deliver exceptional customer service and enhance customer engagement and satisfaction.
Added 42 mins ago
BP
Account Manager – Anjou
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Montréal, QC
- Full-time
Are you passionate about customer service, sales and building long-term relationships of trust? We have exactly what you’re looking for!
Added 42 mins ago
Sales Associate
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Red Deer, AB
The Laura Canada Sales Associate provides exemplary customer service to every client, has strong fashion awareness, is knowledgeable about our product and develops long-term relationships…
Added 42 mins ago
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Assistant Front Store Manager, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Mississauga, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 42 mins ago
SM
Assistant Front Store Manager, Hourly Full Time Flexible Shifts
SDM Mississauga 175 Burnhamthorpe (SHAZA SELIM PHARMACY LTD.)
Mississauga, ON
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 42 mins ago
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Stage Experience Lead - Full Time
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Calgary, AB
- $20 to $23.55 CAD / hour
- Full-time
Client Experience. Ensure all on-stage cast properly execute Sephora’s selling model. Support the timely response to all client feedback per department. Partner with their direct manager to…
Added 51 mins ago
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Customer Experience Manager
Mobile Tech Lab
Thompson, MB
- Full-time
Mobile Tech Lab is seeking a Customer Experience Manager for our Thompson location.
Added 51 mins ago
TH
Overnight Freight Associate Part-Time - 7265 Saskatoon South
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Saskatoon, SK
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…create a pleasant and safe shopping environment, and providing customer service as required by customer demand. In addition, most Freight Team Associates operate reach trucks, forklifts and…
Added 1 hour ago
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Director, Credit Adjudication, Non-Bank Financial & Asset Dealer Finance
Bank of Montreal
Toronto, ON
- Full-time
…adjudication operations and initiatives. Provides training and support to teams and channels where the applications and transactions…
Added 1 hour ago
VS
Dining Service Attendant
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Vancouver, BC
- Part-time
Must have a valid regional safe food handler’s certificate · Must have a valid alcohol serving certificate
Added 1 hour ago
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Bilingual Dayforce Application Support & Training Analyst
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Toronto, ON
- Full-time
- Hybrid
The Dayforce Application Support & Training Analyst will be accountable for analysis, configuration, validation, issue resolution, and training of our global HCM software platform,…

Staffworks

Client Services & Operations Coordinator

Toronto, ON, Canada

$55,000 to $60,000 CAD / year

Apply on evoportalca.tracker-rms.com About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $60,000 CAD / year
Experience: 35 years of experience in administration, client services, operations coordination, or a similar role.
Posting language: English
Posted: Nov 12, 2026

Original job description

Client Services & Operations Coordinator

Location: Toronto, ON
Start Date: Immediate
Duration: Permanent
Work Type: Full-Time
Compensation: $50,000–$55,000 annually, with flexibility up to $60,000 for an exceptional candidate

Role Overview

We are seeking a highly organized, proactive, and client-focused Client Services & Operations Coordinator to manage the administrative and logistical coordination of client transitions, from initial booking through to the completion of moves, downsizing projects, and clear-outs.

This position requires someone who can confidently manage multiple client files simultaneously, communicate professionally with families and service providers, and ensure all arrangements are addressed in advance. The successful candidate will take ownership of responsibilities, anticipate potential issues, follow through on outstanding matters, and independently manage routine day-to-day decisions.

An important part of this role is providing administrative and operational support to the General Manager and management team by managing details, keeping matters organized, and minimizing the need for management involvement in routine activities.

Key Responsibilities

Client & Move Coordination

Coordinate administrative and logistical details for client moves, downsizing projects, and clear-outs.
Serve as a primary point of contact for clients and their families throughout the transition process.
Coordinate communications between clients, family members, Power of Attorneys (POAs), retirement residences, internal teams, and external service providers.
Confirm move dates, timelines, access requirements, and special client instructions.
Ensure all necessary information, documentation, and arrangements are in place before scheduled service dates.
Secure and confirm elevator bookings for applicable moves and coordinate requirements with retirement residence staff.
Identify potential scheduling or logistical issues and coordinate solutions proactively.
Work with internal departments to ensure all team members have the information needed to complete each project.

Client & Family Communications

Maintain professional, timely, and compassionate communication with clients, families, and POAs.
Respond to inquiries, provide updates, and follow up on outstanding questions or requests.
Communicate schedule changes, service requirements, and project updates to relevant parties.
Liaise with retirement residence staff regarding move arrangements, access, elevator reservations, and other requirements.
Build positive working relationships with retirement residences and external service providers.
Ensure clients and families feel informed, supported, and confident throughout their transition.

Contracts, Invoicing & Accounts Receivable

Prepare and issue client contracts and service agreements.
Ensure signed contracts are received before moves, clear-outs, or other services begin.
Prepare and issue accurate client invoices in a timely manner.
Monitor outstanding accounts and ensure payments are received within established payment terms.
Follow up professionally with clients and families regarding overdue invoices and outstanding payments.
Maintain accurate records of invoices, payments, and account balances.
Escalate unresolved payment issues or discrepancies to the General Manager.

CRM & Administrative Management

Maintain and regularly update the CRM with accurate client information, contact details, contracts, invoices, communications, and project notes.
Ensure client files and records are complete, organized, and up to date.
Maintain accurate scheduling records, service dates, client requirements, and outstanding tasks.
Ensure important information is documented and accessible to appropriate team members.
Develop and maintain consistent administrative processes to support efficient daily operations.
Assist with general administrative duties and internal coordination as required.

Internal Coordination & Reporting

Report to the General Manager and provide regular updates on client files, scheduling, outstanding items, and operational matters.
Coordinate with moving, sales, operations, and other internal departments.
Ensure relevant team members are informed of client requirements, scheduling changes, and important project details.
Escalate significant client concerns, service issues, or operational challenges when appropriate.
Independently manage routine administrative and coordination matters within the scope of the role.
Identify opportunities to improve communication, organization, and administrative efficiency.

Qualifications & Experience

3–5 years of experience in administration, client services, operations coordination, or a similar role.
Exceptional organizational and time-management skills.
Strong written and verbal communication skills.
Experience managing multiple projects, schedules, and client files simultaneously.
Proficiency with Microsoft Office, CRM systems, and general office technology.
Experience with invoicing, contracts, accounts receivable, and payment follow-ups.
Strong attention to detail and the ability to prioritize competing demands.
Professional judgment and confidence communicating with clients, families, senior management, and external service providers.
Experience in retirement living, healthcare, hospitality, relocation services, or another client-focused industry is considered a strong asset.

Skills & Competencies

Proactive: Anticipates what needs to be done rather than waiting for instructions.
Self-Sufficient: Manages responsibilities independently and makes sound decisions within their scope.
Highly Organized: Keeps multiple client files and competing priorities organized without overlooking important details.
Client-Focused: Understands the importance of providing a professional, responsive, and compassionate client experience.
Accountable: Takes ownership of responsibilities and follows through until completion.
Resourceful: Troubleshoots routine issues and finds practical solutions without unnecessarily involving management.
Adaptable: Comfortable working in a fast-paced environment where priorities may change.
Professional: Communicates confidently and appropriately with clients, families, POAs, retirement residence staff, and colleagues.

What Success Looks Like

The successful candidate will become a dependable and integral part of daily operations.

Success in this position means:

Every client transition is properly coordinated, with necessary arrangements confirmed in advance.
Contracts are signed, invoices are issued, and payments are followed up on consistently.
Client information and documentation are accurately maintained in the CRM.
Clients, families, and retirement residence partners receive timely and professional communication.
Internal departments have the information they need to complete their work efficiently.
Routine administrative and coordination matters are handled independently without unnecessarily requiring management's attention.
Management can confidently delegate responsibilities knowing matters will be handled, followed through on, and completed without repeated reminders.

**Staffworks may use AI-enabled tools to assist with recruitment activities while maintaining recruiter involvement and respecting applicable privacy and employment regulations.**

Apply on evoportalca.tracker-rms.com About employer

More about this job

Responsibilities

The Client Services & Operations Coordinator at Staffworks will coordinate moves and clear-outs from booking to completion, and be the main contact for clients and their families. They will also issue contracts and invoices, follow up on payments, and keep the CRM current.

Requirements

Staffworks needs a candidate with about 3 to 5 years of administration, client services or operations coordination experience. Candidates should be highly organized, communicate well in writing and speaking, and be comfortable with Microsoft Office and CRM systems. Experience in retirement living, healthcare, hospitality or relocation is a strong asset.

Skills

CRM systems
Microsoft Office
Microsoft Excel
invoicing
accounts receivable
contract administration
scheduling
project coordination
client communications
stakeholder liaison
time management
multi-project management
record keeping
problem solving
elevator booking coordination

Keywords

client services coordinator
operations coordinator
move coordination
downsizing
clear-out
retirement residence
CRM
Microsoft Office
invoicing
accounts receivable
contracts
client communications
administrative coordinator
relocation services
seniors transitions
accounts receivable follow-up

Seniority

Mid level

Tools

Microsoft Office
CRM

Languages

English

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Work requirements

Jobs in Canada