Senior User Experience Designer

Hiring Senior UX Designer in Toronto, Ontario, Hybrid, Public Sector

Stafingo is seeking an experienced Senior UX Designer to support a large-scale digital transformation initiative. This is an excellent opportunity for a UX professional with strong experience in UX research, service design, usability testing, accessibility, and user-centred digital product design.

The successful candidate will work closely with cross-functional teams to understand user needs, improve digital experiences, translate research into practical design solutions, and deliver high-quality UX artifacts across multiple workstreams.

Position Details :[

Position: Senior UX Designer

Location: Toronto, Ontario – Hybrid, up to 3 days onsite

Start Date: October 19th, 2026

End Date: March 31, 2027

Extension: Potential extension of up to 254 business days

Pay Range: $65/hr T4 – $85/hr INC

Submission Deadline: Wednesday, September 23rd, 2026 at 11:30 a.m.

Public Sector Experience: Preferred

About the Role :

The Senior UX Designer will contribute to the research, design, validation, and continuous improvement of complex digital products and services.

You will be responsible for understanding user behaviours and needs, identifying experience challenges, developing research and design artifacts, and working with product, business, technical, and other stakeholders to create intuitive and accessible digital experiences.

This role requires someone who can comfortably move between UX research and hands-on design, while also facilitating discussions, documenting findings, analyzing workflows, and communicating recommendations to both technical and non-technical audiences.

Key Responsibilities :

• Plan and execute UX research activities to better understand user needs, behaviours, challenges, and expectations.
• Develop research plans, interview guides, usability testing scripts, participant criteria, screeners, and supporting research materials.
• Conduct a variety of research activities, including user interviews, usability testing, surveys, heuristic reviews, and secondary research.
• Analyze and synthesize qualitative and quantitative research findings into clear themes, insights, pain points, opportunities, and recommendations.
• Translate research findings and business requirements into practical user-centred design solutions.
• Develop user flows, task flows, information architecture, wireframes, interactive prototypes, and high-fidelity designs.
• Create personas, journey maps, service blueprints, ecosystem views, and current- and future-state experience models.
• Analyze existing workflows and identify opportunities to improve processes, usability, efficiency, and overall user experience.
• Collaborate with product, business, technical, communications, change management, and vendor teams throughout the design lifecycle.
• Facilitate or support workshops, discovery sessions, design discussions, and stakeholder working sessions.
• Validate proposed designs and workflows through usability testing, stakeholder reviews, and iterative feedback.
• Incorporate research findings and stakeholder feedback into evolving design solutions.
• Review digital product and vendor deliverables for usability, accessibility, consistency, content clarity, and adherence to UX standards.
• Conduct accessibility reviews and help ensure digital experiences meet AODA and WCAG 2.1 Level AA expectations.
• Work with design systems, UI standards, reusable components, pattern libraries, and established design guidelines.
• Support the development and review of user-facing content and UI copy where required.
• Coordinate translation-related activities and review translated interface content when applicable.
• Clearly document research findings, design decisions, assumptions, risks, recommendations, and outstanding issues.
• Prepare decision-ready documentation and presentations for project teams, leadership, and other stakeholders.
• Provide regular status updates regarding progress, deliverables, risks, dependencies, and potential blockers.
• Ensure UX artifacts are completed according to established templates, processes, governance requirements, and approval procedures.
• Contribute to knowledge transfer by maintaining clear documentation and walking project teams through completed research, designs, and recommendations.

Required Qualifications :

UX/CX Research – 7+ Years

Candidates should have extensive experience conducting end-to-end UX/CX research, including:

• Research planning and methodology selection
• Participant recruitment and screening
• User interviews
• Usability testing
• Heuristic evaluations
• Surveys
• Secondary research
• Research synthesis
• Development of actionable recommendations
• UX/UI & Service Design – 7+ Years

Strong hands-on experience designing complex digital products and services, including:

• Information architecture
• User and task flows
• Wireframes
• Clickable prototypes
• High-fidelity mockups
• Personas
• Journey maps
• Service blueprints
• Current- and future-state workflows
• Interaction design
• User-centred UI design
• Complex Cross-Functional Environments – 5+ Years

Demonstrated experience working within complex, regulated, or highly structured environments and collaborating with:

• Business stakeholders
• Product teams
• Technical teams
• Subject matter experts
• Vendors
• Communications teams
• Change management teams
• Operational stakeholders
• Accessibility & Inclusive Design

Experience should include:

AODA compliance

WCAG 2.1 Level AA

Accessibility reviews and audits

Accessible prototyping

Accessibility-focused usability testing

UI and design reviews

Inclusive design principles

Identifying and documenting accessibility issues and remediation opportunities

Tools & Design Practices

Experience with industry-standard UX and collaboration tools is expected. Candidates may have experience with:

• Figma
• Adobe XD or equivalent UX/UI tools
• Miro
• Mural
• FigJam
• Design systems
• UI pattern libraries
• Reusable design components
• Collaboration and documentation platforms
• Stakeholder & Workshop Skills

The Senior UX Designer must be comfortable working independently while collaborating with a broad range of stakeholders.

Responsibilities may include:

• Facilitating discovery and design workshops
• Leading user research sessions
• Presenting research findings
• Explaining design decisions
• Managing stakeholder feedback
• Identifying assumptions and risks
• Resolving conflicting requirements
• Communicating complex UX concepts to non-design audiences
• Preparing clear documentation for leadership and project teams

Preferred Experience:

The following would be considered an asset:

• Experience in public sector or highly regulated environments
• Experience supporting large-scale digital transformation initiatives
• Experience in digital health or other complex service environments
• Familiarity with healthcare, clinical, or professional service workflows
• Experience working across multiple products or concurrent workstreams
• Experience with Voice of Customer programs
• Experience contributing to design systems and pattern libraries
• Professional certification or training in UX, CX, Service Design, Human-Centred Design, or a related discipline
• Experience working with complex enterprise applications and digital services

What You Will Deliver :

• Depending on the assigned workstream, deliverables may include:
• UX research plans
• Participant screeners
• Interview and usability testing guides
• Research scripts
• Comparative analyses
• Personas
• User journey maps
• User and task flows
• Service blueprints
• Heuristic evaluation reports
• Research synthesis and insights reports
• Prioritized UX recommendations
• Information architecture
• UX/UI guidelines
• Wireframes
• Interactive prototypes
• High-fidelity UI designs
• UI content and copy documentation
• Accessibility review findings
• AODA/WCAG assessment documentation
• Design review packages
• Approval-ready UX artifacts
• Status reports and presentations

How to Apply :

If interested, please apply to the job posting directly or send your resume to harpreet@stafingo.com for immediate consideration.

Only candidates selected for further consideration will be contacted.