Closed listing
Service Advisor
- AB, Canada
- Edmonton, AB, Canada
Full-time
This opening has closed.
The original listing is kept below for reference.
Job details
- Job type
- Full-time
- Closing date
- Posting language
- English
- Posted
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Search current openingsOriginal job description
Archived listing. The details below describe a past opening.
Role Description The Service Advisor is a full-time, on-site role based in Edmonton, AB, responsible for coordinating service work between customers, technicians, and the service department. This role involves greeting and supporting customers, accurately identifying service needs, preparing work orders, and communicating repair recommendations and timelines. The Service Advisor maintains regular contact with customers during the service process, provides clear updates on status and costs, and ensures that all work is documented and completed to company standards. Day-to-day responsibilities include scheduling service appointments, managing aftersales follow-up, handling inquiries and concerns, and collaborating with parts and sales teams to deliver a seamless service experience. This position requires a strong commitment to safety, efficiency, and customer satisfaction in a fast-paced dealership environment.
Qualifications
- Ability to deliver customer-focused service with a strong emphasis on Customer Satisfaction and Customer Service.
- Strong Communication skills to clearly explain service needs, timelines, and costs to customers and internal teams.
- Experience with Aftersales processes, including follow-up on completed work and handling post-service inquiries.
- Previous experience in an automotive or heavy truck service environment is preferred.
- Knowledge of service department operations, work order creation, and basic mechanical terminology.
- Proficiency with computer systems for scheduling, documentation, and customer communication.
- Demonstrated ability to work in a team setting and manage multiple tasks in a busy, customer-facing environment.
- High school diploma or equivalent; additional technical or service-related training is an asset.
More about this job
Responsibilities
Coordinate service work among customers, technicians, and the service department by scheduling appointments, assessing service needs, preparing work orders, and communicating repair recommendations, timelines, and costs. Keep customers updated throughout the service process, manage follow-up and inquiries, and collaborate with parts and sales teams to ensure work is documented and completed to company standards.
Requirements
Strong customer service and communication skills, experience with aftersales follow-up, and the ability to manage multiple tasks in a busy team environment are required. Previous automotive or heavy truck service experience is preferred, along with knowledge of service operations, work orders, basic mechanical terminology, and computer systems; a high school diploma or equivalent is required, while additional technical or service-related training is an asset.
Skills
- Customer Service
- Customer Satisfaction
- Communication
- Aftersales Follow-Up
- Service Scheduling
- Work Order Creation
- Service Needs Assessment
- Repair Recommendations
- Customer Updates
- Cost Communication
- Service Documentation
- Basic Mechanical Terminology
- Computer Systems
- Teamwork
- Multitasking
- Safety
Visa sponsorship
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Categories
- Customer Service & Support
- Transportation
- Trades
Keywords
- Peterbilt
- Heavy Trucks
- Automotive Service
- Service Department Operations
- Customer Service
- Customer Satisfaction
- Aftersales
- Service Appointments
- Work Orders
- Repair Recommendations
- Service Timelines
- Cost Communication
- Customer Follow-Up
- Service Documentation
- Basic Mechanical Terminology
- Scheduling Systems
- Customer Communication
- Parts Coordination
- Sales Coordination
- Safety
- AMVIC