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Added 14 mins ago
NB
Advisor in the Counterparty Documentation Center
National Bank of Canada
Montreal, QC
- Full-time
…National Bank of Canada means contributing directly to the success of Capital Markets Operations. In this role, you will be part of a dynamic and collaborative team where the work is…
Added 14 mins ago
NB
Business Development Manager
National Bank of Canada
London, ON
- Full-time
Being a Business Development Manager means creating strong business relationships with dealers in the Automotive industry.
Added 14 mins ago
NB
Wealth Associate
National Bank of Canada
London, ON
- Full-time
…400,000 clients in about 100 branches. Reporting to the regional manager, you will team up with a wealth advisor to offer an exceptional client experience. Collaboration and partnership…
Added 14 mins ago
NB
Retirement Stategy Advisor
National Bank of Canada
Brossard, QC
- Full-time
…Collaboration, listening and good advice are central to our…
Added 44 mins ago
NB
Residential Mortgage Specialist
National Bank of Canada
Windsor, ON
- Full-time
Financing Manager who is committed to your development and success.
Added 44 mins ago
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Retail Sales Manager
Imagine Wireless Inc
Calgary, AB
- Full-time
At Imagine Wireless Inc., our people are the foundation of our success. We are looking for passionate Store Managers who can inspire teams, deliver exceptional customer experiences, and…
Added 44 mins ago
CC
Global Account Manager
Cogent Communications
Toronto, ON · North York, ON
- Full-time
…connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Structured tenure pay…
Added 44 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Alberta
Chit Chats
Calgary, AB
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 44 mins ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - British Columbia
Chit Chats
Vancouver, BC
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain with small to mid-size shipments.
Added 1 hour ago
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Customer Success Manager
Haystack
Canada
- Full-time
We're hiring for a Customer Success Manager to lead a regional team focused on driving engagement, adoption, and retention across a large volume of enterprise accounts. This leadership…
Added 1 hour ago
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Facility Manager II
BGIS
Calgary, AB
- Full-time
Facility Operations is core to our Success. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and…
Added 1 hour ago
Retail Temporary Keyholder, Maje, Royalmount, Montreal
SMCP NORTH AMERICA (US, CANADA)
Montreal, QC
…inclusivity, and corporate social responsibility, ensuring that our success is built on both innovation and care for our planet. By 2030, we aim to meet ambitious sustainability goals, all…
Added 2 hours ago
CC
Sales Representative- Permanent Full-Time - (Supply Chain and Logistics B2B) - Ontario
Chit Chats
Toronto, ON
- Full-time
2–5+ years of experience in sales, business development, customer success, account management, or sales support in Logistics/Supply Chain.
Added 2 hours ago
GC
Senior Manager Media and Business Development
geekspeak Commerce
Whitby, ON
- Full-time
- Ability to interpret campaign performance, guide optimization and connect media recommendations to client objectives such as awareness, customer acquisition, lead generation and sales.
Added 3 hours ago
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Senior Product Manager
Aviso
Toronto, ON
- $120,000 to $135,000 CAD / year
- Full-time
Experience setting product direction, defining success measures, prioritizing against customer and business outcomes, and delivering value through small, iterative rel
Added 4 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Facility Operations is core to our Success. Focused on owning and driving all activity occurring in your building(s) and ensuring facilities are operated safely, cost effectively, and…
Added 4 hours ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Manager, Communications and Public Affairs, the Communications Assistant plays a key role in executing on a number of communications tactics for both sites of the Brant…
Added 4 hours ago
AI
Specialist, Marketing Technology (12-month contract)
AGF Investments
Toronto, ON
- Contract
Reporting to the Senior Manager, Marketing Technology, this role is responsible for executing and supporting digital marketing operations, campaign enablement, reporting and platform…
Added 4 hours ago
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Human Resources Generalist (Contract - Maternity Leave Cover)
Plasman
Windsor, ON
- $75,000 to $85,000 CAD / year
- Contract
…and diverse backgrounds working collectively together for the success of one company. We believe the most impressive thing we’ve built is our workforce. And together, we will accomplish…
Added 5 hours ago
IF
Vehicles Sales Manager
Impact Fulfillment Services
Dartmouth, NS
- Full-time
The Vehicles Sales Manager CN implements: marketing, sales and customer satisfaction initiative to increase retails sales productivity. Through development of a strong retail network, the…
Added 5 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Toronto, ON · Etobicoke, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 5 hours ago
IF
Rental Account Manager
Impact Fulfillment Services
Concord, ON
- Full-time
The Rental Account Manager will have responsibility for both inside and outside sales. This role will grow with a career path toward Customer Development Manager and/or Business Development…
Added 5 hours ago
IF
Account Manager Combo BDM / CDM
Impact Fulfillment Services
Kitchener, ON
- Full-time
…profitability of current accounts as well as to develop profitable new customer business and meet or exceed assigned quotas for revenue and new accounts. The CDM Combo will have…
Added 5 hours ago
IB
General Manager (Contract)
Indigo Books & Music
Red Deer, AB
- $61,500 to $81,500 CAD / year
- Full-time
The General Manager is a key driver of retail results, fostering a high-performance, customer-focused environment where employees build their capabilities, contribute to team success, and…
Added 6 hours ago
MH
Manager, Digital Marketing
Mattamy Homes
Toronto, ON
- Full-time
…homebuilders connects with homebuyers across the country. As Manager, Digital Marketing, you’ll lead high-investment, integrated media initiatives across the full community lifecycle – from…

STAN AI

Senior Customer Success Manager

Toronto, ON, Canada
North York, ON, Canada

$100,000 to $135,000 USD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $135,000 USD / year
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.**

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Manage an assigned and growing portfolio of high touch enterprise accounts.
Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
Act as the central point of contact and handle customers’ individual needs.
Resolve conflicts and provide solutions to customers in a timely manner.
Identify and create growth opportunities within the assigned book of business.
Expand STAN’s Suite of AI tools across property management firms full portfolios.
Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.
Set and track account targets, aligned with company and Customer Success objectives.
Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.
Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.
Become the internal voice of the customer at STAN, driving our client's needs forward.
Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Requirements

Proven work experience in technical consulting/implementation, customer service, and/or client success.
Hands-on experience with selling and an ability to deliver excellent customer service.
Knowledge of CRM software, Project Management, and CS Platforms.
Experience with scaling Account Management programs within a fast-paced startup.
Deep understanding of performance metrics.
Excellent communication, objection handling, and negotiation skills.
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude.
Degree in Business Administration, Marketing, or equivalent experience.

Benefits

Competitive salary
Comprehensive health, dental, and specialist benefits.
Company Macbook.
Free parking and shuttle service to the office.
Extra PTO during occasional US holidays.
Company events, in-office restaurant, and building-wide perks.
Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Manage strategic enterprise accounts throughout the post-sales journey, building trusted customer relationships, resolving issues, preventing churn, and identifying opportunities to expand product adoption. Represent customer needs internally, collaborate across teams to deliver strong client experiences, and help establish Customer Success processes, objectives, metrics, and account growth plans.

Requirements

Candidates should have experience in technical consulting or implementation, customer service or client success, and selling, with a track record of delivering excellent service and scaling account management in a fast-paced startup. They should understand CRM, project management, Customer Success platforms, and performance metrics, and bring strong communication, objection-handling, negotiation, project-delivery, and problem-solving skills; a business or marketing degree or equivalent experience is requested.

Skills

Customer Success
Enterprise Account Management
Technical Consulting
Implementation
Customer Service
Sales
Churn Management
Account Growth Planning
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Communication
Negotiation
Problem-Solving

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Account Management
Technical Consulting
Implementation
Customer Service
Sales
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Churn Management
Account Growth
Product Walkthroughs
Feature Presentations
Artificial Intelligence
Property Management
HOA
Condominiums
Cross-Functional Collaboration
Engineering
Sales And Marketing
Operations
Customer Feedback
Objection Handling
Negotiation
Startup Scaling

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