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Added 26 mins ago
Financial Planning Practice Lead - Calgary/Vancouver
Scotiabank
AB · Calgary, AB
…Financial Planning Practice Lead is responsible for enhancing the client and Advisor experience by championing best-in-class financial planning practices. You will lead initiatives that…
Added 40 mins ago
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Bilingual Senior HR Business Partner – Corporate Groups
Radio-Canada
Toronto, ON
- Full-time
…operational and people strategies. You will serve as a trusted advisor, proactively addressing key business challenges, guiding organizational change, managing labour relations, and…
Added 41 mins ago
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Associate (Lions Gate Private Wealth Counsel)
Wellington-Altus
Vancouver, BC
- Full-time
Reporting to the Senior Wealth Advisor, Portfolio Manager at Lions Gate Private Wealth Counsel, the Associate supports the day-to-day operations of the practice by providing administrative,…
Added 41 mins ago
RB
Associate Advisor
Royal Bank of Canada
Moncton, NB
- Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 41 mins ago
RB
Client Advisor
Royal Bank of Canada
NS · EAST HANTS, Nova Scotia
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 54 mins ago
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Associate (Lions Gate Private Wealth Counsel)
Wellington-Altus
Vancouver, BC
- Full-time
Reporting to the Senior Wealth Advisor, Portfolio Manager at Lions Gate Private Wealth Counsel, the Associate supports the day-to-day operations of the practice by providing administrative,…
Added 54 mins ago
BT
Senior Manager, Small Business Services
Baker Tilly Canada
Winnipeg, MB
- Full-time
Client service and advisory. You will be the trusted advisor to small and owner-managed businesses. That means meeting with clients regularly about year-end results, cash flow, bookkeeping…
Added 55 mins ago
Commercial Insurance Advisor
Talent Acquisition Team at Westland Insurance. Text reply only.
Timmins, ON
Westland Insurance Group Ltd. is growing and has a new opportunity for a Commercial Insurance Advisor at our offices in our Timmins, ON. Do you love to talk about insurance and provide…
Added 55 mins ago
Insurance Advisor, Dealer Auto Services
Talent Acquisition Team at Westland Insurance. Text reply only.
Penticton, BC
As an Insurance Advisor, Dealer Auto Services you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile…
Added 1 hour ago
VH
Research Associate (Permanent Full-Time)
VHA Home HealthCare
Toronto, ON · Soudan Office
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
Added 1 hour ago
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Bilingual Senior HR Business Partner – Corporate Groups
CBC/Radio-Canada
Toronto, ON · Ottawa, ON
- Full-time
…operational and people strategies. You will serve as a trusted advisor, proactively addressing key business challenges, guiding organizational change, managing labour relations, and…
Added 1 hour ago
R
Associate Advisor
RBC
Ottawa, ON
- Full-time
As an Associate Advisor, you will work with the Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 1 hour ago
R
Client Advisor
RBC
NS
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
VH
Research Associate (Permanent Full-Time)
VHA Home HealthCare
Toronto, ON
- Full-time
…at home.” Our teams work together to provide high quality, client-centred care to those who need it most in their homes, schools, retirement homes and other community settings. Many of our…
Added 1 hour ago
WW
Account Executive - North America
Wello Worldwide
Toronto, ON
- Full-time
As part of an international team, you will have the opportunity to work with colleagues from Sydney all the way to Sao Paulo, from New York to Singapore and be part of an ever-growing…
Added 1 hour ago
Business Advisor - Regional Opportunities - (Kelowna - Vernon) Southeast BC District
Scotiabank
Kelowna, BC
“Following the initial training period (typically 12 weeks), successful candidates will be placed into Business Advisor opportunities based on business needs within a defined geographic…
Added 1 hour ago
PI
Project Technologist
Pinchin in Canada
Kelowna, BC
- Full-time
Be part of a team that values collaboration, accountability, and hands‑on technical work that supports responsible development and healthier communities.
Added 1 hour ago
RB
Associate Advisor
Royal Bank of Canada
Vancouver, BC
- Full-time
As an Associate Advisor, you will work with an Investment Advisor team and be responsible for providing proactive advice and support to our clients and the Investment Advisor, helping…
Added 1 hour ago
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Administration Assistant, BMO Nesbitt Burns
BMO
Edmonton, AB · Enbridge
- Full-time
…role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above…
Added 1 hour ago
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Manager, Mutual Fund Governance
BMO
Toronto, ON · Montreal, QC · BMOPLACE
- Full-time
…regulatory requirements, stakeholder needs, and the desired client experience. The role requires a strong understanding of the regulatory landscape, including CIRO Mutual Fund Dealer Rules…
Added 1 hour ago
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Bilingual Personal Insurance Advisor
BrokerLink
Moncton, NB
- Full-time
Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with…
Added 2 hours ago
R
Client Advisor
RBC
Craik, SK
- Part-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 2 hours ago
Client Service Associate, Insurance and Investments
The Canada Life Assurance Company
Winnipeg, MB
Schedule and manage Advisor/Client Appointments and events, participating and documenting key information where required.
Added 2 hours ago
Tourism Development Advisor - Planning and Development Officer 1-2
The Government of Nova Scotia
NS · WINDSOR, NS
Closing Date: 25-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)
Added 2 hours ago
GO
Tourism Development Advisor - Planning and Development Officer 1-2
Government of Nova Scotia
Windsor, NS
- Full-time
Closing Date: 25-Oct-26 (Applications are accepted until 11:59 PM Atlantic Time)

STAN AI

Senior Customer Success Manager

Toronto, ON, Canada
North York, ON, Canada

$100,000 to $135,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $135,000 USD / year
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.**

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Manage an assigned and growing portfolio of high touch enterprise accounts.

Build positive relationships with clients, while becoming a trusted AI Solutions advisor.

Act as the central point of contact and handle customers’ individual needs.

Resolve conflicts and provide solutions to customers in a timely manner.

Identify and create growth opportunities within the assigned book of business.

Expand STAN’s Suite of AI tools across property management firms full portfolios.

Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.

Set and track account targets, aligned with company and Customer Success objectives.

Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.

Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.

Become the internal voice of the customer at STAN, driving our client's needs forward.

Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Requirements

Proven work experience in technical consulting/implementation, customer service, and/or client success.

Hands-on experience with selling and an ability to deliver excellent customer service.

Knowledge of CRM software, Project Management, and CS Platforms.

Experience with scaling Account Management programs within a fast-paced startup.

Deep understanding of performance metrics.

Excellent communication, objection handling, and negotiation skills.

An ability to deliver projects and answer inquiries on time.

Business acumen with a problem-solving attitude.

Degree in Business Administration, Marketing, or equivalent experience.

Benefits

Competitive salary

Comprehensive health, dental, and specialist benefits.

Company Macbook.

Free parking and shuttle service to the office.

Extra PTO during occasional US holidays.

Company events, in-office restaurant, and building-wide perks.

Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Manage strategic enterprise accounts throughout the post-sales journey, building trusted customer relationships, resolving issues, preventing churn, and identifying opportunities to expand product adoption. Represent customer needs internally, collaborate across teams to deliver strong client experiences, and help establish Customer Success processes, objectives, metrics, and account growth plans.

Requirements

Candidates should have experience in technical consulting or implementation, customer service or client success, and selling, with a track record of delivering excellent service and scaling account management in a fast-paced startup. They should understand CRM, project management, Customer Success platforms, and performance metrics, and bring strong communication, objection-handling, negotiation, project-delivery, and problem-solving skills; a business or marketing degree or equivalent experience is requested.

Skills

Customer Success
Enterprise Account Management
Technical Consulting
Implementation
Customer Service
Sales
Churn Management
Account Growth Planning
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Communication
Negotiation
Problem-Solving

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Account Management
Technical Consulting
Implementation
Customer Service
Sales
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Churn Management
Account Growth
Product Walkthroughs
Feature Presentations
Artificial Intelligence
Property Management
HOA
Condominiums
Cross-Functional Collaboration
Engineering
Sales And Marketing
Operations
Customer Feedback
Objection Handling
Negotiation
Startup Scaling

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