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Added 1 min ago
US Corporate Tax - Waterloo - Manager
EY
London, ON · Toronto, ON
As a US Tax Manager in EY’s U.S. Tax Practice, you’ll lead and supervise complex tax engagements, delivering high‑quality compliance services and innovative tax planning for multinational…
Added 1 min ago
M
Special Patient Program Lead
Medavie
Dartmouth, NS · NS Admin Office Dartmouth
- Full-time
In addition, paramedics in Nova Scotia participate in various programs both urban and rural such as community-based paramedic programs, collaborative emergency centres, and emergency…
Added 31 mins ago
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Seasonal Holiday Team Lead- Halifax Shopping Centre
Cherry Hill Programs
Halifax, NS
- Part-time
Lead by example and reinforce policies and procedures established by Operations Manager/Regional Manager
Added 31 mins ago
RE
export sales manager
Real Earth Bounty
Pitt Meadows, BC
- Full-time
Organize regional and divisional sales operations
Added 31 mins ago
RI
project manager, construction
Refined Interiors
Edmonton, AB
- Full-time
Develop and implement quality control programs
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HR (Plant) - Human Resources Generalist
Voyant Beauty
Toronto, ON
The Human Resource Generalist is responsible for supporting the HR Manager in managing the day-to-day operations of the HR Department while fostering a positive, pro-employee culture. The…
Added 49 mins ago
AA
Operations general manager
Atlas Auto Body Ltd
Surrey, BC
- From $46.5 CAD / hour
- Full-time
- On-site
Allocate material, human and financial resources to implement organizational policies and programs
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RM
Manager, Human Resources
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
…operates a dialysis unit, and is renowned for its mental health programs and restorative seniors care. The Ross family takes pride in providing compassionate, quality patient…
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AR
Banquet Captain
Algonquin Resort
Ottawa, ON · Kanata, ON
- Part-time
Attend, participate and support departmental, and company training programs as required.
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OI
ECE Instructor
Oxford International
Halifax, NS
- $59,280 CAD / year
- Full-time
ECE Instructor (full-time) – ECE Program will support the Program Manager – ECE Program to oversee and be responsible for all Academics, Compliance, and Management of the ECE Program;…
Added 1 hour ago
P
Technology Strategy & Transformation, Manager
PwC
Calgary, AB
- Full-time
…with clients to identify opportunities for growth, optimise operations, and enhance overall business…
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P
Manager -Financial Crime and AML
PwC
Toronto, ON · Montreal, QC
- Full-time
…regulated sector, with strong knowledge of AML governance and operations; experience independently reviewing or auditing AML programs is considered an…
Added 1 hour ago
BR
Safety and Risk Compliance Manager
Brad Ryan - Wright Canada Holdings LTD
Prince George, BC · CAN - SRGI Office - BC
- Full-time
The Position: SRG Safety and Risk Compliance Manager
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Keyholder
Pet Valu
Burnaby, BC
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 1 hour ago
KI
Construction project manager
KeAnu Inc.
Brantford, ON
- From $49 CAD / hour
- Full-time
- On-site
Develop and implement quality control programs
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HT
IT Internal Auditor
Husky Technologies
Bolton, ON
- Full-time
…efficiency and effectiveness in financial processes, business operations and major initiatives. You will play a key role within the Internal Audit Department to test the effectiveness of…
Added 2 hours ago
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Salesforce Application Architect
National Bank of Canada
Montreal, QC
- Full-time
It and Operations have more than 5,500 specialists who work agile, proactively and collaboratively to seize opportunities, stay on the cutting edge of technology and continuously improve…
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Blaze Bar & Grill Host
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
…all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where…
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Little Chief Restaurant Evening Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
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Little Chief Restaurant Breakfast Server
Grey Eagle Resort & Casino
Calgary, AB
- Full-time
Under the direction of the Hotel Food & Beverage Manager or Shift Supervisor, the Server is responsible for adhering to all policies and procedures within the Hotel and for making each…
Added 2 hours ago
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Part-Time Sales Associate - Famous Footwear CAN
Caleres
Mirabel, QC
- Part-time
Ace Retail Operations: You’ll ensure daily store tasks (pricing, shipment processing, fulfillment and inventory) are dialed in, keeping the store running like a tightly laced sneaker.…
Added 2 hours ago
Store Manager in Training
Freson Bros.
Stony Plain, AB
We are hiring for a Full-Time Store Manager in Training in Alberta.
Added 2 hours ago
T
PIA Client Service Associate
TD
Kingston, ON
- Full-time
Knowledge of wealth management and/or operations is an asset
Added 2 hours ago
MS
Store Manager
Michaels Stores
Cambridge, ON
- Full-time
Lead and manage all aspects of the store, including adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure…
Added 2 hours ago
TE
Project Manager
TC Energy
Calgary, AB · Winnipeg, MB · Bolton, ON
- Full-time
The Project Manager is an individual contributor who will work closely with other internal and external stakeholders, including Canada Gas Operations, Integrated Planning, and Engineering,…

STAN AI

Senior Customer Success Manager

Toronto, ON, Canada
North York, ON, Canada

$100,000 to $135,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $100,000 to $135,000 USD / year
Job type: Full-time
Apply by: Apr 7, 2027
Posting language: English
Posted: Oct 9, 2026

Original job description

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.**

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Manage an assigned and growing portfolio of high touch enterprise accounts.

Build positive relationships with clients, while becoming a trusted AI Solutions advisor.

Act as the central point of contact and handle customers’ individual needs.

Resolve conflicts and provide solutions to customers in a timely manner.

Identify and create growth opportunities within the assigned book of business.

Expand STAN’s Suite of AI tools across property management firms full portfolios.

Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.

Set and track account targets, aligned with company and Customer Success objectives.

Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.

Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.

Become the internal voice of the customer at STAN, driving our client's needs forward.

Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Requirements

Proven work experience in technical consulting/implementation, customer service, and/or client success.

Hands-on experience with selling and an ability to deliver excellent customer service.

Knowledge of CRM software, Project Management, and CS Platforms.

Experience with scaling Account Management programs within a fast-paced startup.

Deep understanding of performance metrics.

Excellent communication, objection handling, and negotiation skills.

An ability to deliver projects and answer inquiries on time.

Business acumen with a problem-solving attitude.

Degree in Business Administration, Marketing, or equivalent experience.

Benefits

Competitive salary

Comprehensive health, dental, and specialist benefits.

Company Macbook.

Free parking and shuttle service to the office.

Extra PTO during occasional US holidays.

Company events, in-office restaurant, and building-wide perks.

Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Manage strategic enterprise accounts throughout the post-sales journey, building trusted customer relationships, resolving issues, preventing churn, and identifying opportunities to expand product adoption. Represent customer needs internally, collaborate across teams to deliver strong client experiences, and help establish Customer Success processes, objectives, metrics, and account growth plans.

Requirements

Candidates should have experience in technical consulting or implementation, customer service or client success, and selling, with a track record of delivering excellent service and scaling account management in a fast-paced startup. They should understand CRM, project management, Customer Success platforms, and performance metrics, and bring strong communication, objection-handling, negotiation, project-delivery, and problem-solving skills; a business or marketing degree or equivalent experience is requested.

Skills

Customer Success
Enterprise Account Management
Technical Consulting
Implementation
Customer Service
Sales
Churn Management
Account Growth Planning
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Communication
Negotiation
Problem-Solving

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks

Visa sponsorship

Not detected in the job text

Keywords

Customer Success
Enterprise Accounts
Account Management
Technical Consulting
Implementation
Customer Service
Sales
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Churn Management
Account Growth
Product Walkthroughs
Feature Presentations
Artificial Intelligence
Property Management
HOA
Condominiums
Cross-Functional Collaboration
Engineering
Sales And Marketing
Operations
Customer Feedback
Objection Handling
Negotiation
Startup Scaling

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