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Added 2 hours ago
C
Operations Supervisor - Security Systems
Convergint
Burnaby, BC · CA BC Burnaby
- Full-time
…responsibility for customer satisfaction on all install and service…
Added 2 hours ago
C
Service Manager
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
…Overall responsibility for customer satisfaction on all service accounts. Acts as a leader and helps the Sales Manager set expectations that drive the overall…
Added 3 hours ago
C
Senior Site Reliability Engineer (Edge Security)
Cvent
Fredericton, NB
- Full-time
…deployments, Shield Advanced policy configuration via AWS Firewall Manager (FMS), and CloudFront distribution management across multiple AWS…
Added 4 hours ago
NL
Technical Buyer
NET LIP
Vaughan, ON
- Full-time
Communicate status changes or delivery risks to the Purchasing Manager and relevant team members as required.
Added 4 hours ago
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Customer Success Manager - Enterprise
Fours
Vancouver, BC
- $100,000 to $120,000 CAD / year
- Full-time
We're hiring an Enterprise Customer Success Manager to join our growing CS team. You'll own a portfolio of strategic enterprise accounts, serving as the primary point of contact and driving…
Added 4 hours ago
F
Customer Success Manager - SMB
Fours
Vancouver, BC
- Full-time
We're hiring an SMB Customer Success Manager (Eastern Time) to join our growing CS team. You'll own a book of approximately 50–70 SMB accounts (up to $25K ARR per account, totaling 1M+…
Added 10 hours ago
FI
Field Marketing Manager
Fulfillment IQ
Remote, Canada
- $75,000 to $90,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 10 hours ago
FI
Content Marketing Manager
Fulfillment IQ
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 11 hours ago
FI
Senior Marketing Manager
Fulfillment IQ
Remote, Canada
- $115,000 to $130,000 CAD / year
- Full-time
- Remote
Fulfillment IQ (FIQ) is a supply chain engineering and transformation company that helps brands, retailers, and 3PLs design, build, and scale high-performance logistics operations.
Added 11 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most…
Added 19 hours ago
Account Manager
Amrize
AB · Calgary, AB
The Accounts Manager is responsible for building and maintaining relationships with the market’s midsized strategic account holders, while also providing pricing, technical sales support,…
Added 1 day ago
HH
Senior AI Automation & Platform Architect
Health Hue Digital
Remote, Canada
- Full-time
- Remote
…plastic surgery and medical spa clients. This is not a settings-manager role; it is an engineering-first…
Added 1 day ago
BI
Outside Sales Representative – North/Central Alberta
Bray International, Inc.
AB · Edmonton, AB
- Full-time
Promote Bray products and solutions through customer visits, technical presentations, engineering seminars, plant tours, and product training sessions with industrial and commercial…
Added 1 day ago
BI
Technical Inside Sales Manager
Bray International, Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
The Technical Inside Sales Manager is the main point of contact for customer support within the inside sales department. This role supervises the inside sales and customer service teams for…
Added 1 day ago
I
Senior Product Manager - QuickBooks Workforce Solutions Mid Market
Intuit
Toronto, ON
- Full-time
Intuit's Global Business Solutions Group (GBSG) is seeking a Senior Product Manager to join our Workforce Solutions Product Management organization within the Employment Policies…
Added 1 day ago
Accounts Payable Technician - Freight
PFX Group
Milton, ON
Reporting to the Manager, the Accounts Payable Technician plays a key role in ensuring timely and accurate invoice posting through effective processes.
Added 2 days ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
…adoption, and market penetration in enterprise financial services accounts within the local geography. Your responsibilities will include building and managing a highly talented sales team…
Added 2 days ago
V
Specialist, Procurement & Supply Chain Process Governance, Risk and Controls
Vale
Canada
- Full-time
This is a permanent position reporting to the Manager, Supply Chain Governance, Controls and Inventory Strategy. The Specialist will play a key role within Vale Base Metals' Procurement and…
Added 2 days ago
RI
Product Manager (Accounting & ERP)
Remarcable, Inc.
Remote, Canada
- $100,000 to $150,000 CAD / year
- Full-time
- Remote
…and a rapidly scaling business, we’re looking for a Product Manager who is excited to lead and scale our core Procure-to-Pay (P2P) and accounting integration…
Added 2 days ago
Sales Manager, North America (Canada West Coast)
Wenco (a Hitachi Construction Machinery subsidiary)
Richmond, BC
Reporting to the Regional Manager, the Sales Manager role is responsible for driving revenue generation primarily through the acquisition of new clients within their designated region. In…
Added 2 days ago
E
Senior Financial Planning Analyst
ecobee
Toronto, ON
- Full-time
Our finance team is looking for a Senior Financial Analyst reporting to the Manager FP&A to join the team. You are an experienced finance professional who works independently and builds…
Added 2 days ago
B
Buyer, Equipment and Data Centre Sourcing
Bell
Toronto, ON
- Full-time
Collaborate with Accounts Payable, receiving, project controls, and suppliers to resolve purchase-order, receipt, and invoice discrepancies; support timely payment; and ensure goods and…
Added 2 days ago
JC
Security Project Manager
Johnson Controls
Brampton, ON · CAN ON Brampton Paget Road
- Full-time
The National Project Manager is an integral part of our national operations group, and acts as project leader to plan, execute, and complete access control, CCTV, intrusion alarm and…
Added 2 days ago
K
Senior Customer Success Manager
KORE
Canada
- $93,772 to $118,738 CAD / year
The Strategic Customer Success Manager is responsible for the customer journey, building loyalty, and developing close, long-term client relationships with our strategic customers. In this…
Added 2 days ago
Project Coordinator
Aecon
Gibbons, AB
Reporting to the Project Manager, the Project Coordinator supports the day‑to‑day execution of the project by assisting with cost tracking, productivity analysis, change management and…

STAN AI

Senior Customer Success Manager

Toronto, ON, Canada
North York, ON, Canada

$100,000 to $135,000 CAD / year · Full-time

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Job details

Pay: $100,000 to $135,000 CAD / year
Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.

About Us:

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Manage an assigned and growing portfolio of high touch enterprise accounts.
Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
Act as the central point of contact and handle customers’ individual needs.
Resolve conflicts and provide solutions to customers in a timely manner.
Identify and create growth opportunities within the assigned book of business.
Expand STAN’s Suite of AI tools across property management firms full portfolios.
Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.
Set and track account targets, aligned with company and Customer Success objectives.
Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.
Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.
Become the internal voice of the customer at STAN, driving our client's needs forward.
Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Requirements

Proven work experience in technical consulting/implementation, customer service, and/or client success.
Hands-on experience with selling and an ability to deliver excellent customer service.
Knowledge of CRM software, Project Management, and CS Platforms.
Experience with scaling Account Management programs within a fast-paced startup.
Deep understanding of performance metrics.
Excellent communication, objection handling, and negotiation skills.
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude.
Degree in Business Administration, Marketing, or equivalent experience.

Benefits

Competitive salary
Comprehensive health, dental, and specialist benefits.
Company Macbook.
Free parking and shuttle service to the office.
Extra PTO during occasional US holidays.
Company events, in-office restaurant, and building-wide perks.
Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of strategic enterprise accounts by advising customers, resolving issues, demonstrating product capabilities, identifying expansion opportunities, and protecting against churn. Partner with internal teams to represent customer needs and build the processes, objectives, metrics, and account plans that support a scalable Customer Success function.

Requirements

Candidates should have experience in technical consulting or implementation, customer service or client success, and selling, along with knowledge of CRM, project management, and Customer Success platforms. The role also calls for startup account-management scaling experience, strong performance-metric understanding, communication and negotiation skills, timely project delivery, business acumen, and a degree in Business Administration, Marketing, or equivalent experience.

Skills

Customer Success
Enterprise Account Management
Technical Consulting
Implementation
Customer Service
Sales
Churn Management
Account Growth Planning
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Communication
Objection Handling
Negotiation
Problem-Solving

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks
Ping Pong
Espresso

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Property Management
Homeowners Associations
Condominiums
Customer Success
Enterprise Accounts
Account Management
Technical Consulting
Implementation
Customer Service
Sales
CRM Software
Project Management
Customer Success Platforms
Churn Management
Account Growth
Product Walkthroughs
Feature Presentations
Performance Metrics
Cross-Functional Collaboration
Engineering
Sales And Marketing
Operations
Customer Feedback
Process Development
Strategic Problem-Solving

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