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Added 1 hour ago
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Project Specialist - Security Systems
Convergint
Toronto, ON · CA ON Etobicoke
- Full-time
Job Description: Convergint is looking for a full-time, team-oriented, results-driven Security Project Specialist for our Capital Projects team, to join our amazing culture in our Toronto,…
Added 2 hours ago
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IT Generalist
NET LIP
Vaughan, ON
- Full-time
University degree in Computer Science or relevant engineering degree.
Added 4 hours ago
EG
Environmental Risk Assessment Specialist
Egis Group
Hamilton, ON
- $95,000 to $130,000 CAD / year
- Full-time
We are seeking a motivated Qualified Person (Risk Assessment) to join our team as an Environmental Risk Assessment Specialist. The successful candidate will have a QPRA designation and a…
Added 6 hours ago
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RQ11859 - Systems Testing/QA Specialist - Intermediate
Maarut
Toronto, ON
- Contract
The Quality Assurance Specialist is responsible for the
Added 8 hours ago
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Senior Data Engineer / BI Specialist – Canada
Amyantek
Canada
- Contract
Work Arrangement: Remote / Hybrid / Onsite, depending on project requirements
Added 9 hours ago
HC
SIEM Solutions Specialist | Spécialiste solutions SIEM
Hitachi Cyber
Canada
- Full-time
We’re looking for a hands-on SIEM Solutions Specialist to join our Solutions Engineering team and help deploy, integrate, and optimize enterprise SIEM solutions across multiple client…
Added 10 hours ago
SA
Senior Customer Success Manager
STAN AI
Toronto, ON · North York, ON
- $100,000 to $135,000 CAD / year
- Full-time
Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.
Added 10 hours ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 14 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 22 hours ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Serve as a subject matter specialist in 500kV and 765kV transmission lines
Added 1 day ago
DS
Saw Blade Specialist
DGI Supply
Mississauga, ON
- Full-time
The Saw Blade Specialist is a key role within the Sales & Marketing Department by being a subject matter expert on application, features, and functionality of DoALL saw blade products. This…
Added 1 day ago
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Project Manager / EV infrastructure Specialist
Chargnex
Montreal, QC
- Full-time
Role Description The Project Manager / EV Infrastructure Specialist is a full-time, on-site role based in Montreal, QC, responsible for overseeing EV charging infrastructure projects from…
Added 1 day ago
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Senior Civil Designer
SYSTRA
Toronto, ON
- Full-time
Systra is looking for a Civil 3D Design Specialist for the Cable Containment Design Team to join the new LRT Project in Ontario.
Added 1 day ago
BT
IT & Innovation Consultant, SR&ED
Baker Tilly Canada
Windsor, ON
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 1 day ago
SC
Senior Civil Designer
SYSTRA Canada
Toronto, ON
- Full-time
Systra is looking for a Civil 3D Design Specialist for the Cable Containment Design Team to join the new LRT Project in Ontario.
Added 1 day ago
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Technical Services - Security Systems Specialists
New Age Group
Concord, ON
- Full-time
Work independently on assigned tasks and collaboratively within project teams
Added 1 day ago
Project Design Specialist
State Window Corporation
Vaughan, ON
Reports to the Project Design Support Manager on all matters, regarding the assigned and drafting issue. The Project Design Specialist shall ensure to meet submittal dates in a timely…
Added 1 day ago
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Maintenance Manager
Civeo
AB · Edmonton International Airport
- Full-time
At Civeo, our employees are the cornerstone of our success. As a global workforce accommodation specialist, we help individuals maintain healthy, productive, and connected lives while…
Added 1 day ago
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Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
Reporting to the Civil Engineering Lead, the Civil Engineer is a member of the integrated project team that contributes site civil engineering knowledge and analysis to the project during…
Added 2 days ago
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Sr Procurement Project Specialist
Honeywell
Markham, ON
- Full-time
As a Sr. Procurement Project Specialist supporting Public‑Private Partnership (PPP / P3) infrastructure projects in Canada, you will serve as the single point of contact (SPOC) for all…
Added 2 days ago
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Principal Mechanical Engineer - Power
Fluor
Calgary, AB
- Full-time
Provides mechanical engineering expertise for major power-generation equipment and systems on studies, proposals, FEED, EPC, and EPCM projects. Serves as a subject matter expert (SME) in…
Added 2 days ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…day-to-day operation of the unit. This position also provides specialist-level advice and training to students, faculty, and teaching assistants in the use of equipment and software in…
Added 2 days ago
UO
Senior Software Developer
University of Victoria
Victoria, BC
- Full-time
The Senior Developer reports to the Associate Director, Software Development with work assigned on a project basis. This position leads scrum meetings, documentation and code reviews using…
Added 2 days ago
LN
Support Engineer - Maintainability & LCC
LGM North America
Toronto, ON
- Full-time
Thirty years after its inception, the LGM Group - a specialist in large-scale project management and engineering - has a workforce of over 1,500 employees across five continents.
Added 2 days ago
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Design Specialist 2 - Buildings
Graham
Calgary, AB
- Full-time
Graham is actively recruiting for a Design Specialist to join our Buildings Division. Reporting to the Senior Design Manager, the Design Specialist oversees the design process from RFQ to…

STAN AI

Senior Customer Success Manager

Toronto, ON, Canada
North York, ON, Canada

$100,000 to $135,000 CAD / year · Full-time

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Applications open in a new tab.

Job details

Pay: $100,000 to $135,000 CAD / year
Job type: Full-time
Apply by: May 7, 2027
Posting language: English
Posted: Nov 8, 2026

Original job description

We are looking for a Senior Customer Success Manager who is obsessed with turning users into lifelong advocates. In this role, you will own the end-to-end post-sales journey for our most strategic accounts, ensuring they don’t just use our product, but see it as an essential part of their business success. You’ll be the bridge between our customers and our product team, translating feedback into features and potential churn into long-term loyalty. As an early member of the Success team, you will also play a key role in building the processes, playbooks, and metrics that will define how we support our customers as we scale.

This position is based in North York and is currently hybrid in-office. This position is ideal for someone who thrives in a collaborative, high-energy environment and enjoys building teams in person.

About Us:

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Manage an assigned and growing portfolio of high touch enterprise accounts.
Build positive relationships with clients, while becoming a trusted AI Solutions advisor.
Act as the central point of contact and handle customers’ individual needs.
Resolve conflicts and provide solutions to customers in a timely manner.
Identify and create growth opportunities within the assigned book of business.
Expand STAN’s Suite of AI tools across property management firms full portfolios.
Demonstrate STAN’s growing capabilities with customers, through product walkthroughs and new feature presentations.
Set and track account targets, aligned with company and Customer Success objectives.
Protect a book of business, through churn management, expectation setting with customers, and strategic problem-solving.
Work cross-functionally with Engineering, Sales & Marketing, and Operations to deliver world-class client experiences.
Become the internal voice of the customer at STAN, driving our client's needs forward.
Contribute to the build-out of Customer Success best practices at STAN, including creating new processes, setting key objectives, and formulating account growth plans.

Requirements

Proven work experience in technical consulting/implementation, customer service, and/or client success.
Hands-on experience with selling and an ability to deliver excellent customer service.
Knowledge of CRM software, Project Management, and CS Platforms.
Experience with scaling Account Management programs within a fast-paced startup.
Deep understanding of performance metrics.
Excellent communication, objection handling, and negotiation skills.
An ability to deliver projects and answer inquiries on time.
Business acumen with a problem-solving attitude.
Degree in Business Administration, Marketing, or equivalent experience.

Benefits

Competitive salary
Comprehensive health, dental, and specialist benefits.
Company Macbook.
Free parking and shuttle service to the office.
Extra PTO during occasional US holidays.
Company events, in-office restaurant, and building-wide perks.
Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Manage and grow a portfolio of strategic enterprise accounts by advising customers, resolving issues, demonstrating product capabilities, identifying expansion opportunities, and protecting against churn. Partner with internal teams to represent customer needs and build the processes, objectives, metrics, and account plans that support a scalable Customer Success function.

Requirements

Candidates should have experience in technical consulting or implementation, customer service or client success, and selling, along with knowledge of CRM, project management, and Customer Success platforms. The role also calls for startup account-management scaling experience, strong performance-metric understanding, communication and negotiation skills, timely project delivery, business acumen, and a degree in Business Administration, Marketing, or equivalent experience.

Skills

Customer Success
Enterprise Account Management
Technical Consulting
Implementation
Customer Service
Sales
Churn Management
Account Growth Planning
CRM Software
Project Management
Customer Success Platforms
Performance Metrics
Communication
Objection Handling
Negotiation
Problem-Solving

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks
Ping Pong
Espresso

Visa sponsorship

Not detected in the job text

Keywords

Artificial Intelligence
Property Management
Homeowners Associations
Condominiums
Customer Success
Enterprise Accounts
Account Management
Technical Consulting
Implementation
Customer Service
Sales
CRM Software
Project Management
Customer Success Platforms
Churn Management
Account Growth
Product Walkthroughs
Feature Presentations
Performance Metrics
Cross-Functional Collaboration
Engineering
Sales And Marketing
Operations
Customer Feedback
Process Development
Strategic Problem-Solving

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