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Added 5 months ago
ES
Senior C++ Generalist Software Engineer - Advanted Technology Group
EA SPORTS
Vancouver, British Columbia
- Full-time
As a Generalist Software Engineer, you will be a part of the game creation process, including architectural design, implementation, and debugging on multiple platforms - working on complex…
Added 5 months ago
HC
Co-op Software Engineer - AI System & Infrastructure
Huawei Canada
Vancouver, British Columbia
- Internship
Huawei Canada has an immediate Co-op opening for an Engineer.
Added 6 months ago
L
Sr. Staff Physical Design Timing Engineer (STA)
Lightmatter
Toronto, Ontario
- Full-time
We are hiring a Physical Design Timing Engineer to help drive backend digital execution for some of the leading photonics based interconnect solutions. You will work alongside a team of…
Added 6 months ago
B
Machine Learning Engineer, Underwriting
Bree
Remote, Canada
- $130,000 to $230,000 CAD / year
- Full-time
- Remote
We’re looking for a Machine Learning Engineer to build and scale high-impact, world-class ML systems. You’re passionate about deploying AI solutions, optimizing performance, and driving…
Added 6 months ago
SC
Spécialiste Tests V&V (Intermédiaire)
SII Canada
Montreal, Quebec
- Full-time
Connaissance de langages tels que MATLAB et Python
Added 3 months ago
S
Senior Software Engineer in Test (SDET)
Solink
Remote, Canada
- $115,000 to $147,500 CAD / year
- Full-time
- Remote
We're looking for a Software Development Engineer in Test (SDET) to join our Device Management team.
Added 3 months ago
RC
Software Engineer
Ribbon Communications
Ottawa, Ontario
- Full-time
· Experience with scripting languages, such as PowerShell, Python, Bash, etc.
Added 3 months ago
SA
Forward Deployed Engineer
STAN AI
Toronto, Ontario
- $80,000 to $110,000 CAD / year
- Full-time
<p>This is a forward deployed engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why - digging through conversation…
Added 1 month ago
Senior Gameplay Animation Software Engineer
2K
Burnaby, BC
We are looking for a Senior Gameplay Engineer to contribute to the development of new animation features and gameplay mechanics at our new studio. In this role, you will be working closely…
Added 3 months ago
SA
Solutions Engineer
STAN AI
Toronto, Ontario
- $80,000 to $110,000 CAD / year
- Full-time
<p>This is a solutions engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why - digging through conversation logs,…
Added 2 months ago
Data Solutions Engineer
Evismart
Vancouver, BC
Proficiency in Python for data analysis and workflow automation.
Added 1 month ago
Principal AI Engineer - Tangerine
Scotiabank
Toronto, ON
Extensive experience in Python and its core data science libraries (e.g., Scikit-learn, Pandas, NumPy, Matplotlib/Seaborn)
Added 1 month ago
Y
Storage Site Reliability Engineer
Yochana
Montreal, QC
- Contract
Role: Storage Site Reliability Engineer (GPFS / Storage Ops)
Added 1 month ago
T
Sr. DevOps Engineer, TD Securities
TD
Toronto, ON
- Full-time
DevOps Engineer covers a number of functional disciplines or practice areas. These technology professionals demonstrate incredible commitment through their participation in a combination of…
Added 1 month ago
S
Conops Satellite Systems Engineer
Scalian
Montreal, QC
- Full-time
Added 1 month ago
Développeur en Automatisation Assurance Qualité / Quality Assurance Automation Developer
OPAL-RT
Montreal, QC
Développer des outils d’automatisation et des scripts en Python et MATLAB afin d’améliorer l’efficacité des tests et leur couverture.
Added 6 months ago
W
Research Engineer, Sensor Signal Processing
Waabi
Toronto, ON
- $155,000 to $269,000 USD / year
- Full-time
As a Research Engineer in Sensor Signal Processing, you will be a key contributor to the research and development of Waabi’s signal processing stack for autonomous driving. You will…
Added 1 month ago
Senior Site Reliability Engineer (SRE)
Tubi - Canada
Toronto, ON
…running large-scale, distributed systems. Our mission is to engineer resilience from the ground up, enabling our product teams to innovate rapidly while ensuring our users have a stellar…
Added 1 month ago
H
Technical Specialist, Senior - Vital Software
Hitachi
Toronto, ON · (RSBU) Toronto
- Full-time
Added 6 months ago
H
AI Engineer - Remote
Huzzle.com
Canada
- Full-time
We are looking for a highly skilled AI Engineer to design, build, and deploy AI-driven applications and machine learning solutions. You'll work closely with product, engineering, and data…
Added 6 months ago
MA
AI Intern / AI Engineer
Metry AI
Remote, Canada
- Remote
Python / FastAPI / LangChain / PyTorch / TensorFlow
Added 6 months ago
A
Junior Trader - Quant Engineer (APAC)
Aptos
Ottawa, Ontario
- Full-time
2 to 4 years at a TradFi prop, HFT, or top systematic fund in a quant dev, core dev, or trader-engineer seat
Added 6 months ago
A
Field Engineering Co-Op
Acceldata
Kitchener, Ontario
- Internship
As a Field Engineer Co-op at Acceldata, you’ll be working hands-on with complex distributed systems, helping real customers solve deep infrastructure and data observability challenges.
Added 6 months ago
A
Sales Engineering Co-Op
Acceldata
Kitchener, Ontario
- Internship
Summary As a Sales Engineer Co-op at Acceldata Inc, you will work closely with our sales engineering team to support customer-facing initiatives across solution design, pre-sales, and…
Added 6 months ago
B
Senior Data Engineer
BrainStation
Toronto, Ontario
- $120,000 to $145,000 CAD / year
- Full-time
As a Senior Data Engineer you’ll be tasked with designing, building, and maintaining scalable data platforms and pipelines. Your deep knowledge of data platforms such as Azure Fabric,…

STAN AI

Solutions Engineer

Toronto, ON, Canada

$80,000 to $110,000 CAD / year · Full-time

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Job details

Pay: $80,000 to $110,000 CAD / year
Job type: Full-time
Posting language: English
Posted: Jul 15, 2026

Original job description

<p>This is a solutions engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why - digging through conversation logs, refining prompts, analyzing data, and working with engineering on fixes - then you get on a call and explain it to the customer in plain language.</p> <p>You sit at the intersection of product, engineering, and customer success: technical enough to troubleshoot the AI yourself, communicative enough to be your customers' most trusted point of contact.</p> <p>About Us:**</p> <p>STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?</p> <p>STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!</p> <p>To learn more, feel free to visit us at <a target="_blank" rel="noopener nofollow" href="http://www.stan(.)ai">www.stan(.)ai</a> 🤖</p> <h2 id="tasks">Tasks</h2> <ul> <li>Serve as the primary technical contact for a small portfolio of enterprise accounts - joining regular customer calls, owning follow-through, and building trusted relationships with stakeholders</li> <li>Troubleshoot conversational AI behavior through prompt engineering: diagnose why the assistant responded a certain way, then iterate on system prompts, escalation flows, and knowledge sources to fix it</li> <li>Review voice and chat conversation logs to identify failure patterns, quality gaps, and improvement opportunities</li> <li>Configure, monitor, and troubleshoot Manager AI back-office automations - diagnosing where workflows break down and getting them back on track</li> <li>Support integrations between STAN and each customer's property management system (PMS) and enterprise applications - APIs, data flows, and debugging across the stack</li> <li>Run data analysis on conversation and automation outcomes - resolution rates, escalation rates, ticket quality - and turn findings into clear, decision-ready reporting for customers and internal teams</li> <li>Explain complex technical situations to non-technical stakeholders: root causes, tradeoffs, and timelines, delivered clearly and credibly</li> <li>Translate customer feedback and recurring issues into structured product input for engineering</li> </ul> <h2 id="requirements">Requirements</h2> <ul> <li>3+ years in SaaS (preferred), ideally in professional services, technical account management, solutions engineering, or a forward-deployed engineering role</li> <li>Real technical depth with AI/LLM-based products: you understand how prompts, context, and model behavior interact, and you troubleshoot systematically rather than by guesswork</li> <li>Basic backend engineering skills - comfortable with APIs, webhooks, reading logs, querying data (SQL), and light scripting (Python or similar)</li> <li>Strong analytical instincts: you can take raw conversation or ticket data and produce a defensible read on what's actually happening</li> <li>Excellent client-facing communication - calm under pressure, credible with executives, precise without jargon</li> <li>Ownership mentality: you close loops, flag risks early, and are comfortable being the accountable name on an enterprise relationship</li> </ul> <p><strong>Nice to Have</strong></p> <ul> <li>Experience with conversational AI, voice AI, or contact center technology</li> <li>Workflow automation or systems integration experience</li> <li>Exposure to property management software (Yardi, AppFolio, Vantaca, CINC) or the HOA/community management industry</li> <li>Prompt engineering experience in a production environment</li> </ul> <h2 id="benefits">Benefits</h2> <ul> <li>Competitive salary</li> <li>Comprehensive health, dental, and specialist benefits.</li> <li>Company Macbook.</li> <li>Free parking and shuttle service to the office.</li> <li>Extra PTO during occasional US holidays.</li> <li>Company events, in-office restaurant, and building-wide perks.</li> <li>Unlimited ping pong and espresso!</li> </ul> <p>If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!</p>

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More about this job

Responsibilities

The Solutions Engineer manages the technical health of AI deployments by troubleshooting conversational AI behavior and refining prompts. They act as the primary technical contact for enterprise accounts, translating customer feedback into product improvements for the engineering team.

Requirements

Requires 3+ years of SaaS experience in technical account management or solutions engineering with deep knowledge of LLM-based products. Candidates must possess basic backend skills in SQL and Python, along with strong analytical and client-facing communication abilities.

Skills

Prompt Engineering
Technical Troubleshooting
API Integration
SQL
Python
Data Analysis
Client Communication
Conversational AI
LLM Troubleshooting
Technical Account Management
Workflow Automation
Stakeholder Management

Benefits

Competitive salary
Comprehensive health benefits
Dental benefits
Specialist benefits
Company Macbook
Free parking
Shuttle service to the office
Extra PTO during occasional US holidays
Company events
In-office restaurant
Building-wide perks
Unlimited ping pong
Unlimited espresso

Visa sponsorship

Not detected in the job text

Keywords

AI
LLM
SaaS
Prompt Engineering
APIs
Webhooks
SQL
Python
Conversational AI
Voice AI
Property Management System
Yardi
AppFolio
Vantaca
CINC
Enterprise Accounts
Technical Account Management
Workflow Automation
Data Analysis
Product Management
Customer Success
Professional Services
Forward-Deployed Engineering

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