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Added 24 mins ago
NF
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Added 42 mins ago
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Added 58 mins ago
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STAN AI

Solutions Engineer

Toronto, ON, Canada
North York, ON, Canada

$80,000 to $110,000 USD / year · Full-time

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Job details

Pay: $80,000 to $110,000 USD / year
Job type: Full-time
Apply by: Apr 11, 2027
Posting language: English
Posted: Oct 13, 2026

Original job description

This is a solutions engineer role, you own the technical health of your deployments end to end: when the AI gets something wrong, you find out why - digging through conversation logs, refining prompts, analyzing data, and working with engineering on fixes - then you get on a call and explain it to the customer in plain language.

You sit at the intersection of product, engineering, and customer success: technical enough to troubleshoot the AI yourself, communicative enough to be your customers' most trusted point of contact.

About Us:**

STAN is the largest provider of AI solutions for HOA and Condo Property Managers. We are using cutting-edge and patented artificial intelligence technology to build solutions that enhance life for residents of more than 2.5 million+ homes across North America. And, we are on a mission to build the world’s first AI property manager. Want to come along for the ride?

STAN is also an award-winning platform, having been recognized by Rogers, FedEx, George Brown College, StartUp Canada, the Waterloo Accelerator Centre, and more!

To learn more, feel free to visit us at www.stan(.)ai 🤖

Tasks

Serve as the primary technical contact for a small portfolio of enterprise accounts - joining regular customer calls, owning follow-through, and building trusted relationships with stakeholders

Troubleshoot conversational AI behavior through prompt engineering: diagnose why the assistant responded a certain way, then iterate on system prompts, escalation flows, and knowledge sources to fix it

Review voice and chat conversation logs to identify failure patterns, quality gaps, and improvement opportunities

Configure, monitor, and troubleshoot Manager AI back-office automations - diagnosing where workflows break down and getting them back on track

Support integrations between STAN and each customer's property management system (PMS) and enterprise applications - APIs, data flows, and debugging across the stack

Run data analysis on conversation and automation outcomes - resolution rates, escalation rates, ticket quality - and turn findings into clear, decision-ready reporting for customers and internal teams

Explain complex technical situations to non-technical stakeholders: root causes, tradeoffs, and timelines, delivered clearly and credibly

Translate customer feedback and recurring issues into structured product input for engineering

Requirements

3+ years in SaaS (preferred), ideally in professional services, technical account management, solutions engineering, or a forward-deployed engineering role

Real technical depth with AI/LLM-based products: you understand how prompts, context, and model behavior interact, and you troubleshoot systematically rather than by guesswork

Basic backend engineering skills - comfortable with APIs, webhooks, reading logs, querying data (SQL), and light scripting (Python or similar)

Strong analytical instincts: you can take raw conversation or ticket data and produce a defensible read on what's actually happening

Excellent client-facing communication - calm under pressure, credible with executives, precise without jargon

Ownership mentality: you close loops, flag risks early, and are comfortable being the accountable name on an enterprise relationship

Nice to Have

Experience with conversational AI, voice AI, or contact center technology

Workflow automation or systems integration experience

Exposure to property management software (Yardi, AppFolio, Vantaca, CINC) or the HOA/community management industry

Prompt engineering experience in a production environment

Benefits

Competitive salary

Comprehensive health, dental, and specialist benefits.

Company Macbook.

Free parking and shuttle service to the office.

Extra PTO during occasional US holidays.

Company events, in-office restaurant, and building-wide perks.

Unlimited ping pong and espresso!

If you're a closer who is passionate about AI and ready to disrupt a massive industry, we want to talk to you!

Apply About employer

More about this job

Responsibilities

Own the technical health of enterprise customer deployments by troubleshooting AI behavior, refining prompts and workflows, reviewing conversation data, and supporting integrations with property management systems and other applications. Serve as the primary technical contact for customers, communicate findings and resolutions clearly, report on performance, and relay recurring issues and feedback to engineering.

Requirements

The role requires at least three years of SaaS experience, ideally in professional services, technical account management, solutions engineering, or forward-deployed engineering, along with practical knowledge of AI and LLM behavior. Candidates should be comfortable with APIs, webhooks, logs, SQL, and light scripting, and have strong analytical, client communication, and ownership skills.

Skills

Prompt Engineering
Conversational AI Troubleshooting
Large Language Models
API Integration
Webhook Integration
SQL
Python
Data Analysis
Log Analysis
Workflow Automation
Systems Integration
Technical Communication
Root Cause Analysis
Reporting
Stakeholder Management

Benefits

Competitive Salary
Comprehensive Health Benefits
Dental Benefits
Specialist Benefits
Company MacBook
Free Parking
Shuttle Service To The Office
Extra Paid Time Off During Occasional U.S. Holidays
Company Events
In-Office Restaurant
Building-Wide Perks

Visa sponsorship

Not detected in the job text

Keywords

SaaS
Artificial Intelligence
Large Language Models
Prompt Engineering
Conversational AI
Voice AI
Contact Center Technology
System Prompts
Escalation Flows
Knowledge Sources
Back-Office Automation
APIs
Webhooks
SQL
Python
Conversation Logs
Data Analysis
Resolution Rates
Ticket Quality
Workflow Automation
Systems Integration
Property Management Systems
Yardi
AppFolio
Vantaca
CINC
HOA
Condo Property Management
Technical Account Management
Solutions Engineering

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