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Added 11 mins ago
CO
Human Resources Generalist
City of Saint John
Saint John, NB
- Full-time
Ensure compliance with employment standards, labour legislation, organizational policies, collective agreements and terms and conditions of employment.
Added 11 mins ago
BI
Project Manager - Radio & Wireless Communications
BURGEON IT SERVICES
ON · Ontario, Canada
- Contract
Project Manager – Digital Radio Systems is responsible for leading the strategic planning, engineering coordination, deployment, and optimization of critical telecommunications…
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Senior Manager Delivery - Electrification Team (Construction)
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Toronto, ON
- Full-time
Added 11 mins ago
SC
Director Talent Acquisition
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Added 11 mins ago
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Burnaby, BC
- Full-time
The Regional Human Resources Manager position calls for an engaged professional individual with a solid track record, and strong sense of judgment and logic. This position works at a casino…
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Senior Innovation Manager, Life & Medical Sciences, Technology Transfer, Innovate Calgary
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Calgary, AB
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…scheduling protocols, and unit needs established by the unit…
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General Manager, DC Operations
The Dufresne Group
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Added 42 mins ago
FS
Mediator – Parent Teen Mediation
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Burnaby, BC
- $38 CAD / hour
- Full-time
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Added 42 mins ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
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Added 42 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
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- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
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International Customer Service Advisor - RPT
Humber College
Toronto, ON
- Internship
Reporting to the Manager, International Customer Service, the International Customer Service Advisor, as part of the Customer Service team, is responsible for the coordination of all…
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Identify opportunities to leverage combined purchasing volumes, supplier agreements and beverage partnerships across RED and The Josie.
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Track compliance with service level agreements by monitoring pre-established control measures.
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Part time assignment : The hours will be determined by the hiring manager based on the workload. Typically workload will remain 15 hours per week approx including additional hours from time…
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Director of Finance
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Maintain financial files for all contribution agreements and implement systems to track reporting requirements and submission deadlines.
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Senior Manager, Corporate Solutions – Human Resources, Legal Services, and Service Center Solutions Portfolios (T & I) (Telework/Hybrid)
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Ottawa, ON · Montreal, QC
- Full-time
Track compliance with service level agreements by monitoring pre-established control measures.
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- Full-time
Strive to achieve and improve service level agreements and productivity targets
Added 57 mins ago
PT
Parts Counter Sales
Premier Truck Group
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Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
Added 57 mins ago
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Coordinator, Marketing // Coordonnateur·trice, marketing
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Ottawa, ON
- Full-time
…the activation and fulfillment of sponsorship and partnership agreements. This position contributes to the successful promotion of Swimming Canada programs, events, athletes, and…
Added 57 mins ago
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Law Clerk, Capital Markets
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Toronto, ON · FCP
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Responds to internal/external inquiries concerning corporate information, legal agreements and certain legal issues.
Added 1 hour ago
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Manager - Inside Sales
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As the Manager - Inside Sales, you will be responsible for the execution of strategic direction, development, and performance of inside sales activities in assigned markets. You will work…

Stantec

Desktop Support Analyst

101-255 2nd Avenue North, Saskatoon, SK, S7K 3P2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5-6 years of related experience.
Working hours: 20 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Opportunity

Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across Canada. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Act as a trusted technical resource for assigned offices and staff by taking ownership of support needs, applying sound judgment, collaborating with other IT resources, and contributing to continuous improvement initiatives that enhance the employee technology experience.

Your Key Responsibilities

Provide excellent, customer focused support with professionalism and follow-through.
Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, and corporate IT teams as needed.
Coordinate with office staff and IT teams during scheduled hardware refresh activities.
Create and maintain accurate, consistent records for all support requests.
Monitor progress on issue resolution and keep users informed of status and next steps.
Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization

Qualifications

Your Capabilities and Credentials

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).

Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
Experience with ServiceNow, engineering design applications and boardroom equipment is a plus.
Experience working in an ITIL based and SOX compliant organization is a plus.
Excellent customer service, communication, and interpersonal skills.
Ability to manage competing priorities and adapt to changing business needs.
Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
Must be able to move, carry, and manipulate equipment up to 50 pounds.
Valid driver’s license and satisfactory driving record is required.

Education and additional Experience

Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

Apply About employer

More about this job

Responsibilities

Provide customer-focused technical support by configuring hardware and resolving complex software and connectivity issues. Maintain accurate support records and collaborate with regional and corporate IT teams to ensure consistent service delivery.

Requirements

Requires 5-6 years of related experience and a technical degree, diploma, or certificate. Candidates must possess strong troubleshooting skills, proficiency in Microsoft environments, and the ability to lift up to 50 pounds.

Skills

Desktop support
Troubleshooting
Hardware configuration
Windows 11
Microsoft Office 365
SCCM
Customer service
Analytical skills
Technical documentation
ITIL
SOX compliance
ServiceNow
Problem solving
Communication skills
Hardware refresh
Connectivity troubleshooting

Benefits

Health insurance
Dental insurance
Vision insurance
Wellness program
Health care spending account
Wellness spending account
Employee stock purchase program
Group tax-free savings account
Life insurance
Accidental death & dismemberment insurance
Short-term disability plan
Long-term disability plan
Emergency travel benefits
Tuition reimbursement
Professional membership fee coverage
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows 11
Office 365
SCCM
Hardware
Troubleshooting
ServiceNow
ITIL
SOX
Connectivity
Workstations
Printers
Technical Support
Infrastructure
Customer Service
Analytical Skills
Documentation
Information Technology
Hardware Refresh
Root Cause Analysis

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