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Added 14 mins ago
Business Performance Analyst
Infrastructure Ontario
Toronto, ON
The Business Performance Analyst (BPA) supports the integrity, performance, and governance of Infrastructure Ontario’s real estate inventory processes by delivering data analysis,…
Added 14 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
The project requires an experienced Business Analyst with strong Agile/Scrum experience to bridge business needs and technology delivery. The role will lead requirements management from…
Added 14 mins ago
RH
Cloud Systems Analyst
Robert Half
Toronto, ON
- Contract
We are looking for a Cloud Systems Analyst to support cloud infrastructure and end-user computing initiatives for a hospitality-focused environment in Toronto, Ontario. This Long-term…
Added 14 mins ago
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Analyste ERP - Finance (contrat 12+ mois)
DELAN - IT Talent Solutions
Montreal, QC
- Contract
We are currently looking for an ERP Analyst - Finance for a 12-month contract with the possibility of being renewed.
Added 15 mins ago
M
Payroll Analyst (Time)
Manpower
Calgary, AB
- Contract
Key member in time, schedule, and payroll projects (audits, enhancements, system upgrades, support) to improve quality of payroll services
Added 29 mins ago
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TDS Operations Analyst III
TD
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- Full-time
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Added 29 mins ago
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- Full-time
Work closely with the Trading desk, PC, Finance, Project and Technology, providing expert knowledge and support to simulated exposure, credit spread & xVA analysis and system implementation.
Added 44 mins ago
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Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
Remote, Canada
- Full-time
- Remote
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Added 44 mins ago
Senior Analyst, Identity Lifecycle Management
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Added 44 mins ago
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Systems Analyst III
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- Full-time
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Added 44 mins ago
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Application Analyst - C / Sybase
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- Contract
Deliver applications programming and analysis tasks as part of a system development process as well as provide application support, maintenance and enhancements. A System Analyst applies a…
Added 59 mins ago
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Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 1 hour ago
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Cost Analyst
Thermon
Orillia, ON
- Full-time
The Cost Analyst is a member of the Business Group Finance team responsible for providing cost analysis, cost reporting, and productivity project analysis and planning support to…
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Senior Business Analyst
Klick
Toronto, ON
- Full-time
The Business Analyst, Omnichannel Enablement supports data-driven healthcare marketing initiatives by translating client and stakeholder needs into clear requirements, solution plans, and…
Added 1 hour ago
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Databricks Data Platform Engineer
Univedge Consulting LLC
Canada
- Contract
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Added 1 hour ago
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Human Resources Business Partner - Term Certain
Elk Island Public Schools
Sherwood Park, AB
- Full-time
Ready to make an impact? EIPS is recruiting a Term Certain full-time Human Resources Business Partner to support and empower our team across the organization.
Added 1 hour ago
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Transportation Warranty Analyst
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- Full-time
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Added 1 hour ago
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Senior Financial/Compensation Analyst (16 month) Temp
Acrisure Re
Toronto, ON
- $70,000 to $110,000 CAD / year
- Full-time
Support the monthly “rolling forecast” process (master data from our forecasting system, variance analysis, etc.).
Added 1 hour ago
NC
Senior GIS Analyst (PFT) (CUPE 80.26) internal
Norfolk County
ON · Simcoe, ON
- Full-time
As the Senior GIS Analyst, you will develop and maintain advanced web-based GIS applications, maps, and data systems that support services across The Corporation of Norfolk County. You'll…
Added 1 hour ago
FC
Analyste d'affaires – Finance
FOP Consultants
Montreal, QC
- Full-time
Soutenir la phase de déploiement et le support post-démarrage
Added 1 hour ago
CM
Senior Financial Analyst
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Guelph, ON
- Full-time
Utilizing a strong analytical and collaborative approach, the Senior Financial Analyst will support the planning, preparation, and evaluation of financial activities for the Canadian Mental…
Added 1 hour ago
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IT Operations Analyst II-Host Operations
TD
Toronto, ON
- Full-time
…(Multi-Site Coverage) department responsible for providing frontline support and monitoring of the Banks critical batch environment. The primary focus of the team is surveillance of the…
Added 1 hour ago
T
IT Operations Analyst II
TD
Toronto, ON
- Full-time
Provide seamless integration of activities and processes, recognizing system interdependencies
Added 1 hour ago
CI
Analyst, Business Systems
Canada Infrastructure Bank/ Banque de l'infrastructure du Canada
Toronto, ON
- Full-time
The Analyst, Business Systems, will be based in Toronto and report to the Manager, Information Technology. The Analyst, Business Systems, is pivotal in documenting business requirements,…
Added 1 hour ago
C
Application Development Engineer (Java) - AVP
Citi
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The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application…

Stantec

Desktop Support Analyst

101-255 2nd Avenue North, Saskatoon, SK, S7K 3P2, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Experience: Minimum of 5-6 years of related experience.
Working hours: 20 hours per week
Posting language: English
Posted: Oct 30, 2026

Original job description

Your Opportunity

Grow with the best. Join a smart, creative, and inspired team that supports operational excellence across the organization. The Stantec community unites more than 34,000 employees working in over 450 locations across six continents. Our Functional Services Teams (FSTs) include Corporate Development, Finance, Human Resources, HSSE, IT, Legal, Marketing/Communications, Practice Services, and Real Estate and Procurement. By bringing together individuals with diverse backgrounds, talents, and expertise, our FSTs play a vital role in strengthening our company and supporting our people.

Take the next step in your IT career with Stantec as a Desktop Support Analyst supporting Information Technology Services. Collaborate with experienced Desktop Support and IT staff across Canada. Work with peers on strategic IT initiatives that improve tools, processes, and end user experience. Support a wide range of IT issues in a challenging environment that values strong troubleshooting skills and practical problem solving. Act as a trusted technical resource for assigned offices and staff by taking ownership of support needs, applying sound judgment, collaborating with other IT resources, and contributing to continuous improvement initiatives that enhance the employee technology experience.

Your Key Responsibilities

Provide excellent, customer focused support with professionalism and follow-through.
Configure and reconfigure hardware, including workstations and printers, supporting new office setups and acquisition activities.
Analyze and resolve end user hardware, software, and connectivity issues, including more complex technical problems, using available resources and established escalation paths when appropriate.
Take ownership of technology support for assigned offices and staff while collaborating with immediate, regional, and corporate IT teams as needed.
Coordinate with office staff and IT teams during scheduled hardware refresh activities.
Create and maintain accurate, consistent records for all support requests.
Monitor progress on issue resolution and keep users informed of status and next steps.
Maintain current knowledge of supported technologies and support policies to deliver accurate, effective solutions and recommend service improvements for internal clients.
Follow established IT policies, standards, procedures, and security requirements when delivering support and implementing solutions. Share knowledge, documentation, and practical solutions with peers to support consistent service delivery across the IT organization

Qualifications

Your Capabilities and Credentials

Proven competence in a Microsoft Windows environment, including Windows 11, Microsoft Office 365, and Microsoft System Center Configuration Manager (SCCM).

Strong knowledge of PC hardware with hands on experience setting up, configuring, and rebuilding workstations.
Demonstrated troubleshooting and analytical skills with the ability to resolve more complex technical issues and identify root causes while using available resources and engaging appropriate support teams when needed.
Experience with ServiceNow, engineering design applications and boardroom equipment is a plus.
Experience working in an ITIL based and SOX compliant organization is a plus.
Excellent customer service, communication, and interpersonal skills.
Ability to manage competing priorities and adapt to changing business needs.
Ability to communicate technical information, issue status, solutions, and next steps clearly and effectively to users, business stakeholders, and IT teams.
Ability to work collaboratively, contribute as a team member, and seek or provide assistance when appropriate.
Must be able to move, carry, and manipulate equipment up to 50 pounds.
Valid driver’s license and satisfactory driving record is required.

Education and additional Experience

Minimum of 5-6 years of related experience.
Technical degree/diploma/certificate or equivalent in related field; or equivalent combination of education and experience may be considered.

At Stantec, we have some of the world’s leading professionals passionate about enabling our business to be its best. Our business teams include finance, procurement, human resources, information technology, marketing, corporate development, HSSE, real estate, legal, and practice services. We bring diverse backgrounds, skills, and expertise and create a caring culture where everyone can thrive. Through teamwork and collaboration, we’re building a stronger, more resilient Stantec every day.

Pay Transparency: In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. Actual compensation for part-time roles will be pro-rated based on the agreed number of working hours per week.

Benefits Summary: Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off.

Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account.

The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements.

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More about this job

Responsibilities

Provide customer-focused technical support by configuring hardware and resolving complex software and connectivity issues. Maintain accurate support records and collaborate with regional and corporate IT teams to ensure consistent service delivery.

Requirements

Requires 5-6 years of related experience and a technical degree, diploma, or certificate. Candidates must possess strong troubleshooting skills, proficiency in Microsoft environments, and the ability to lift up to 50 pounds.

Skills

Desktop support
Troubleshooting
Hardware configuration
Windows 11
Microsoft Office 365
SCCM
Customer service
Analytical skills
Technical documentation
ITIL
SOX compliance
ServiceNow
Problem solving
Communication skills
Hardware refresh
Connectivity troubleshooting

Benefits

Health insurance
Dental insurance
Vision insurance
Wellness program
Health care spending account
Wellness spending account
Employee stock purchase program
Group tax-free savings account
Life insurance
Accidental death & dismemberment insurance
Short-term disability plan
Long-term disability plan
Emergency travel benefits
Tuition reimbursement
Professional membership fee coverage
Paid time off

Visa sponsorship

Not detected in the job text

Keywords

Desktop Support
Windows 11
Office 365
SCCM
Hardware
Troubleshooting
ServiceNow
ITIL
SOX
Connectivity
Workstations
Printers
Technical Support
Infrastructure
Customer Service
Analytical Skills
Documentation
Information Technology
Hardware Refresh
Root Cause Analysis

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