Account Manager
- Hamilton, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Experience
- 3+ years of sales experience penetrating or maintaining accounts
- Posting language
- English
- Posted
Original job description
Job Description
Some of what you will do:
The Account Manager is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develops business by driving increased compliance and sales across their entire portfolio.
Specifically, You Will
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
Some of what you will do:
The Account Manager is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develops business by driving increased compliance and sales across their entire portfolio.
Specifically, You Will
- Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
- Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
- Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
- Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
- Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
- Coordinates account servicing and fulfillment with support from Customer Service.
- Introduce, promotes and educates customers on Staples Professional’s growth categories.
- Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.
- 3+ years of sales experience penetrating or maintaining accounts
- Post-secondary education in business related discipline – Diploma or Degree preferred.
- Previous office product industry experience is helpful.
- Strong knowledge and understanding of telesales and the sales planning process.
- Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
- Experience with Salesforce.com and SAVO.
- Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
- Experience working with a CRM tool such as SFDC, preferred.
- Associate discount
- Health and Dental benefits
- RRSP/DPSP
- Performance bonuses
- Learning & Development programs
- And more...
We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.
More about this job
Responsibilities
Manage day-to-day relationships with assigned accounts, serving as the primary contact for buyers and coordinating with internal teams to support customer service and fulfillment. Meet sales and profitability targets by retaining and growing accounts, increasing category penetration and compliance, and managing sales opportunities through the CRM.
Requirements
Requires at least three years of experience maintaining or penetrating sales accounts, with a business-related post-secondary diploma or degree preferred. Candidates should have strong sales planning and telesales knowledge, computer literacy with Microsoft Office, and familiarity with CRM systems such as Salesforce.
Skills
- Sales
- Account Management
- Sales Planning
- Telesales
- Salesforce
- CRM Management
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Customer Retention
- Business Development
- Sales Pipeline Management
- Customer Service Coordination
- Account Penetration
Benefits
- Associate Discount
- Health And Dental Benefits
- RRSP/DPSP
- Performance Bonuses
- Learning And Development Programs
Visa sponsorship
Not detected in the job text
Categories
- Sales
- Retail
- Customer Service & Support
- Management & Leadership
Keywords
- Account Management
- Sales
- Sales Quotas
- Profitability Targets
- Key Performance Indicators
- Business Essentials
- Growth Categories
- Salesforce
- SFDC
- SAVO
- Alpha
- Microsoft Office
- Microsoft Outlook
- Microsoft Excel
- Microsoft PowerPoint
- Telesales
- Sales Planning
- Sales Pipeline
- Customer Retention
- Account Penetration
- Business Development
- Customer Service
- Facilities
- Information Technology
- Furniture
- Promotional Products
- Retail
- Inactive Account Reactivation