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Added 5 mins ago
ON
Aftercare Worker
Ontario Native Women's Association
Thunder Bay, ON
- Full-time
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D
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D
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Added 18 mins ago
TM
Manager, UGME and Educational Design
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Toronto, ON
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Added 18 mins ago
SC
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- Full-time
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Added 18 mins ago
S
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Added 18 mins ago
SC
Account Manager
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Added 19 mins ago
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Staples Canada

Account Manager

St. Catharines, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 13, 2026
Experience: 3+ years of sales experience penetrating or maintaining accounts
Posting language: English
Posted: Nov 13, 2026

Original job description

Job Description

Some of what you will do:

The Account Manager is responsible for delivering on sales and profitability quota targets, exceeding organizational KPI’s, as well as retaining and penetrating business essentials and growth category sales in existing locations of assigned (primarily large and enterprises sized) accounts within a defined geographic territory. The AM serves as the primary contact for buyers and works together with Growth Category Specialists (such as Facilities, IT, Furniture, Print, Promo), Customer Service and other company resources to manage and grow the day-to-day customer relationship. Account Manager also develops business by driving increased compliance and sales across their entire portfolio.

Specifically, You Will

Manages day-to-day relationship with customers by developing relationships with key contacts/buyers.
Active in field work, exceeding all customer facing (in-person) Key Performance Indicators (KPI’s).
Identifies and builds relationships with customers, to penetrate deeper into Staples Professional key categories of Business Essentials and Growth Categories.
Identifies and develops strategy for short-term and long-term sales retention and penetration opportunities, by managing all funnel activity as well as all customer facing activity in the CRM.
Executes all prescriptive selling opportunities as provided including generated sales plays, customer facing activity, sales meetings and customer marketing opportunities.
Coordinates account servicing and fulfillment with support from Customer Service.
Introduce, promotes and educates customers on Staples Professional’s growth categories.
Increase market share within portfolio of accounts through penetration of Growth Categories and reactivating assigned inactive & dormant accounts.

Some Of What You Need

3+ years of sales experience penetrating or maintaining accounts
Post-secondary education in business related discipline – Diploma or Degree preferred.
Previous office product industry experience is helpful.
Strong knowledge and understanding of telesales and the sales planning process.
Strong computer literacy with Microsoft Office Suite especially Outlook, Excel, and PowerPoint.
Experience with Salesforce.com and SAVO.
Ability to navigate systems including CRM (SFDC), Staples proprietary systems (Alpha), and proficient in use of Microsoft suite of products.
Experience working with a CRM tool such as SFDC, preferred.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

Manage day-to-day relationships with assigned enterprise and large accounts, meeting sales and profitability targets while retaining and growing business essentials and growth-category sales. Identify and execute account penetration and retention opportunities, coordinate customer service and fulfillment, and promote Staples Professional's growth categories.

Requirements

Requires at least three years of experience maintaining or penetrating sales accounts, with a business-related post-secondary diploma or degree preferred. Candidates should have strong sales planning and telesales knowledge, computer literacy with Microsoft Office, and preferably experience with Salesforce or another CRM; office products industry experience is helpful.

Skills

Account Management
Sales
Sales Planning
Relationship Building
Account Retention
Sales Penetration
Business Development
Customer Service Coordination
Consultative Selling
Sales Funnel Management
CRM Management
Microsoft Office
Salesforce
Customer Marketing
Market Share Growth

Benefits

Associate Discount
Health and Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Account Management
Sales Quotas
Profitability Targets
Key Performance Indicators
Business Essentials
Growth Categories
Enterprise Accounts
Geographic Territory
Salesforce
SFDC
SAVO
Alpha
Microsoft Office
Outlook
Excel
PowerPoint
Telesales
Sales Planning
Sales Funnel
Prescriptive Selling
Sales Plays
Customer Marketing
Account Retention
Account Penetration
Market Share
Customer Service
Facilities
Information Technology
Furniture

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Work requirements

Jobs in Canada