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Senior Analyst, Production Support
Radio-Canada
Vancouver, BC
Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.
Senior System Analyst - Information Technology
Alberta Blue Cross
AB · Hybrid
Full-time
…business services at Alberta Blue Cross®. We are seeking a Senior System Analyst professional to join our Identity Solutions…
Senior Business System Analyst
Swoon
Toronto, ON
$80 to $90 CAD / hour
Contract
Senior Business Systems Analyst – Intraday Liquidity & Tax
Senior Financial System Analyst
WCB-Alberta
Edmonton, AB · Greater Edmonton Metropolitan Area
Full-time
The Financial Process & Modelling Innovation team supports and oversees integrated financial systems, and the business processes that link in to those systems. You would provide guidance…
Added 18 hours ago
Senior TIPS Support Analyst
Pembina Pipeline Corporation
Calgary, AB
As the Senior Analyst, you are responsible for the stewardship, administration, and continuous improvement of the TIPS production accounting system, ensuring accurate contract maintenance,…
Senior Application System Analyst
Sobeys
Calgary, AB
Full-time
Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key…
Senior Application System Analyst
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB · Burnaby, BC · Mississauga, ON
Customer service is at the core of our business, and it's something that you value too. As a Senior Application System Analyst, you will bring a customer-first mindset when resolving key…
Senior System Engineering Analyst, Engineering (HQ SE)
General Dynamics Missions System International
Ottawa, ON
$90,000 to $120,000 CAD / year
Full-time
We are looking for Senior Systems Engineering Analysts to join the Headquarters (HQ) Systems Engineering (SE) Team. As a member of the HQ SE team, you will work on the Canadian Armed…
Senior Application Support Analyst
National Bank of Canada
Montreal, QC
Full-time
A career as a senior application support analyst within the Capital Markets IT Delivery team at National Bank means acting as a specialist in the support, stability, and continuous…
Bilingual Senior Technical Support Analyst
Staples Inc.
Richmond Hill, ON
Full-time
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical…
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.
Senior Systems Analyst, Production Support
CBC/Radio-Canada
Vancouver, BC
Full-time
Senior Systems Analyst manages and supports server-based systems and processes within CBC-Radio Canada’s media production ecosystem.
Senior Application Support Analyst
eHealth Saskatchewan
SK · Saskatchewan
$45.73 to $55.64 CAD / hour
Full-time
Reporting to the Manager, Drug and Pharmacy Services, eHealth Saskatchewan is seeking a Senior Application Support Analyst with strong application support, programming, and problem-solving…
Bilingual Senior Technical Support Analyst
Staples Canada
Richmond Hill, ON
$55,000 to $65,000 USD / year
Full-time
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical…
Information Technology - Senior Solution System Analyst, People Technology
Aritzia
Vancouver, BC
Full-time
…continuously improving People technology solutions. As the Senior Solution Systems Analyst, People Technology, you will turn business requirements into solutions, acting as the liaison…
Added 8 hours ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
Royal Bank of Canada
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 10 hours ago
Senior Application Support Analyst - Finance IT & Audit Technology (FIAT)
RBC
Vancouver, BC
Full-time
As the Senior Application Support Analyst, you will be responsible for maintenance and support of multiple Windows and Linux applications in Finance and Audit IT. You will partner across…
Added 10 hours ago
Senior Business System Analyst
RBC
Toronto, ON
Full-time
The Senior Business Systems Analyst (BSA) responsibilities will be conducting requirements gathering sessions and other BA activities with a large diverse set of Product Controllers and…
Senior Business System Analyst
Pattison Food Group
Langley (District), BC · Langley, BC
Full-time
We have an exciting opportunity for a full-time Senior Business System Analyst to join our IT team in Langley, BC.
Senior Business System Analyst
Pattison Food Group
Langley (District), BC · Langley Office - Langley BC
Full-time
We have an exciting opportunity for a full-time Senior Business System Analyst to join our IT team in Langley, BC.
Senior Systems Support Analyst
Scotiabank
Toronto, Ontario
Full-time
The Canadian Banking Products Engineering team is looking for a Senior Systems Support Analyst, to play a critical role in being the liaison between the business stakeholders and the…
Senior Systems Support Analyst
Scotiabank
Toronto, ON
The Canadian Banking Products Engineering team is looking for a Senior Systems Support Analyst, to play a critical role in being the liaison between the business stakeholders and the…
Added 1 day ago
Senior Benefits Support Analyst ( Temporary )
TELUS Health
Toronto, ON
$44,500 to $69,000 CAD / year
Full-time
Share your expertise - Support junior team members as you grow into a senior analyst role, mentoring through example and collaborative problem-solving
Added 1 day ago
Senior Benefits Support Analyst ( Temporary )
LifeWorks
Toronto, ON
Full-time
Share your expertise - Support junior team members as you grow into a senior analyst role, mentoring through example and collaborative problem-solving
Senior Financial System Analyst
Vaco by Highspring
Toronto, ON · Etobicoke, ON
Contract
Our client is looking for a Senior Financial Systems Consultant for a 12-month contract

Staples Canada

Bilingual Senior Technical Support Analyst

Richmond Hill, ON, Canada

Pay: $55,000 to $65,000 USD / year
Job type: Full-time
Apply by: Oct 13, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

Jump to the original description

Responsibilities

Manage the resolution of complex technical escalations and provide mentorship to level one support agents. Maintain knowledge articles and collaborate with cross-functional teams to resolve hardware and software issues for retail and home office users.

Requirements

Requires a degree or diploma in Computer Networking or a related field and 2-3 years of experience in a support center environment. Certifications such as A+, Network+, CCENT, or MCP are considered assets.

Experience

2 to 5 years

Education

associate degree
professional certificate

Working hours

40 hours per week

Work arrangement

On-site

Skills

Technical Support
Troubleshooting
Mentorship
Point-of-Sale Systems
AS400
Telecommunications
Networking
RF Scanners
Knowledge Management
Cross-functional Collaboration
Incident Resolution
Hardware Support

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
AS400
Point-of-Sale
Networking
RF Scanners
A+
Network+
CCENT
MCP
KPIs
Service Delivery
Retail Technology
Hardware Troubleshooting
Server Applications
PC Support

Original job description

Job Description

Some of what you will do:

The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical Support Agents. This individual will be responsible for taking more complex cases, recognizing the underlying problem, performing troubleshooting, resolving problem calls, and following up with users to confirm proper resolution. This individual will require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts. Also, be required to be available via pager for afterhours support on a four-week rotational basis.

Specifically, You Will

Support level one agents to resolve complex issues.
Provides second level system support to all retail stores and home office users from escalations of Technical support Agents.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Have a good understanding of Staples environment and equipment. Working with Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Collaborates cross-functionally with Network Analysts, Application Specialists, and Telecommunication teams to diagnose and resolve technical issues efficiently.
Contribute ideas and observations to the Sr. Manager of Service Delivery and Technical Support Team Lead in order to improve the efficiency of the Support team in achieving KPIs.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some Of What You Need

Degree or Diploma in Computer Networking or related discipline.
A+, Network +, CCENT, or MCP Certification an asset.
2-3 years of working at the Staples Canada Support Centre or equivalent experience.
Staples Store Experience is an asset.

Physical Demands/working Conditions

Office environment

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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