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Added 1 month ago
GM
Sales Business Analyst
Greenstone Meats
Toronto, ON
- Full-time
The Sales Business Analyst is responsible for delivering analytical support and actionable insights that drive commercial decision-making across sales, pricing, trade investments, and…
Added 1 month ago
Business Analyst/Data Analyst
Capgemini
Vancouver, BC
A Business Analyst (BA) at Capgemini will focus on the analysis, design and development of functional solutions for clients in a team environment. He/she will work alongside functional and…
Added 1 month ago
CT
Analyst, Asset Management and Investments (4-month Contract)
Canadian Tire Corporation
Toronto, ON
- Full-time
The Analyst, Asset Management & Investments will play an important role in providing valuation support, financial analysis and investment underwriting to the REIT team. The ideal candidate…
Added 1 month ago
FB
Sr. Analyst, Retail Financing Marketing
Fairstone Bank
London, ON · Toronto, ON
- Full-time
Fairstone is looking for a Sr. Analyst, Marketing with 5+ years’ B2B marketing experience to join our Marketing team. The successful candidate will execute marketing programs and projects…
Added 1 month ago
WC
Commercial Finance Analyst
Whirlpool Corporation
Mississauga, ON
- Full-time
Whirlpool is currently seeking qualified candidates for a Finance Analyst. This is an onsite role at our Mississauga location.
Added 1 month ago
WI
Senior Analyst, Global Corporate Accounting
WSP in Canada
Montreal, QC
- Full-time
…and transparency of financial information matter. As a Senior Analyst, Global Corporate Accounting; you will contribute to critical accounting and reporting activities across head office…
Added 1 month ago
A
Salesforce Solution Architecture Advisor - FSC & Wealth Management
Alithya
Montreal, QC
- Full-time
Lead solution design workshops, produce functional solution designs, and guide configuration and development teams;
Added 1 month ago
WE
Cash Management Analyst
Woodbine Entertainment
Toronto, ON · Woodbine HQ
- Full-time
The Cash Management Analyst reporting directly to the Treasury Manager will have both a day-to-day and ongoing impact on financial transactions, keeping us on track, on time, and on good…
Added 1 month ago
Regional Business & Logistics Analyst
Amrize
Ottawa, ON · Montréal-Est, QC · Montreal, Queb
Join Amrize as a Regional Business & Logistics Analyst and help construct what's next. If you're ready to put your skills to work on projects that matter - and build a career with a company…
Added 1 month ago
A
2027 Early Careers: Analyst, Property – Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
AIG is reimagining the way we help customers manage risk. Join us as an Analyst in the Property department to play your part in that transformation with opportunities to learn and grow your…
Added 1 month ago
A
2027 Early Careers: Analyst, Distribution – Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
AIG is reimagining the way we help customers manage risk. Join us as an Analyst in the Distribution department to play your part in that transformation with opportunities to learn and grow…
Added 1 month ago
A
2027 Early Careers: Analyst, Casualty– Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
AIG is reimagining the way we help customers manage risk. Join us as an Analyst in the Casualty department to play your part in that transformation with opportunities to learn and grow your…
Added 1 month ago
A
2027 Early Careers: Summer Intern, Distribution – Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
Following completion of the internship program, interns may be considered for a role in the location where they completed their internship, with the Analyst program beginning in July 2028.
Added 1 month ago
A
2027 Early Careers: Summer Intern, Claims – Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
Following completion of the internship program, interns may be considered for a role in the location where they completed their internship, with the Analyst program beginning in July 2028.
Added 1 month ago
A
2027 Early Careers: Analyst, Underwriting – Construction – Canada – Toronto, Ontario
AIG
Toronto, ON
- Full-time
AIG is reimagining the way we help customers manage risk. Join us as an Analyst in the Underwriting - Construction department to play your part in that transformation with opportunities to…
Added 1 month ago
A
Customer Support Analyst (legal Accounting)
Actionstep
Remote, Canada
- Full-time
- Remote
We’re looking for a Customer Support Analyst to join our fast-growing support team.
Added 1 month ago
VC
Analyste en Fusions et Acquisitions | Mergers and Acquisitions Analyst
Valsoft Corporation
Montreal, QC
- Full-time
As an M&A Analyst, you will play a crucial part of our investment team with a full view of the M&A lifecycle from deal origination to investment rationalizing and analysis, all the way to…
Added 1 month ago
PH
Senior Business Analyst, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…Participate in operational and project committees to ensure cross-functional collaboration and alignment with organizational…
Added 1 month ago
IA
Supply Chain Analyst
IMP Aerospace & Defence
Halifax, NS
- Full-time
The Supply Chain Analyst will analyze, measure, report on, and improve all aspects of the supply chain process, from material demand to issue.
Added 1 month ago
IG
Data Analyst
Insight Global
Toronto, ON · North York, ON
- $70 to $80 CAD / hour
- Contract
…insights from multiple data sources in a fast-paced, cross-functional…
Added 1 month ago
SC
Bilingual Senior Technical Support Analyst
Staples Canada
Richmond Hill, ON
- $55,000 to $65,000 USD / year
- Full-time
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical…
Added 1 month ago
BP
Data Management Control Tower Specialist
BNP Paribas
Montreal, QC
- Full-time
…maintaining data glossaries and dictionaries, business, and functional lineage from source to output as well as managing referential…
Added 1 month ago
AI Business Analyst - Global Wealth Management AI Product Team
Scotiabank
Toronto, ON
As a key member of the Global Wealth Management AI Product Team, the AI Business Analyst supports the delivery of innovative AI-powered solutions that enhance advisor effectiveness and…
Added 1 month ago
B
Technical Business Analyst
BBGC
Remote, Canada
- Remote
Anaplan functional support, administration, or model-management exposure.
Added 1 month ago
SD
Healthcare Business Analyst
Symbiotic Digital
Toronto, ON · Willowdale East (Newtonbrook), Ontario
- Contract
We are seeking an experienced Business Analyst to provide a

Staples Canada

Bilingual Senior Technical Support Analyst

Richmond Hill, ON, Canada

$55,000 to $65,000 USD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $55,000 to $65,000 USD / year
Job type: Full-time
Experience: 2-3 years of working at the Staples Canada Support Centre or equivalent experience.
Posting language: English
Posted: Aug 27, 2026

Original job description

Job Description

Some of what you will do:

The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical Support Agents. This individual will be responsible for taking more complex cases, recognizing the underlying problem, performing troubleshooting, resolving problem calls, and following up with users to confirm proper resolution. This individual will require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts. Also, be required to be available via pager for afterhours support on a four-week rotational basis.

Specifically, You Will

Support level one agents to resolve complex issues.
Provides second level system support to all retail stores and home office users from escalations of Technical support Agents.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Have a good understanding of Staples environment and equipment. Working with Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Collaborates cross-functionally with Network Analysts, Application Specialists, and Telecommunication teams to diagnose and resolve technical issues efficiently.
Contribute ideas and observations to the Sr. Manager of Service Delivery and Technical Support Team Lead in order to improve the efficiency of the Support team in achieving KPIs.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some Of What You Need

Degree or Diploma in Computer Networking or related discipline.
A+, Network +, CCENT, or MCP Certification an asset.
2-3 years of working at the Staples Canada Support Centre or equivalent experience.
Staples Store Experience is an asset.

Physical Demands/working Conditions

Office environment

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

Manage the resolution of complex technical escalations and provide mentorship to level one support agents. Maintain knowledge articles and collaborate with cross-functional teams to resolve hardware and software issues for retail and home office users.

Requirements

Requires a degree or diploma in Computer Networking or a related field and 2-3 years of experience in a support center environment. Certifications such as A+, Network+, CCENT, or MCP are considered assets.

Skills

Technical Support
Troubleshooting
Mentorship
Point-of-Sale Systems
AS400
Telecommunications
Networking
RF Scanners
Knowledge Management
Cross-functional Collaboration
Incident Resolution
Hardware Support

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
AS400
Point-of-Sale
Networking
RF Scanners
A+
Network+
CCENT
MCP
KPIs
Service Delivery
Retail Technology
Hardware Troubleshooting
Server Applications
PC Support

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