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Analyste principal(e) des systèmes d’affaires / Sr. Business Systems Analyst
McKesson
Montreal, QC
Full-time
McKesson est à la recherche d’un(e) Analyste principal(e) des systèmes d’affaires hautement motivé(e) au sein de l’équipe des technologies du commerce de détail (Retail) pour diriger des…
Bilingual Senior Technical Support Analyst
Staples Inc.
Richmond Hill, ON
Full-time
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical…
Bilingual Senior Technical Support Analyst
Staples Canada
Richmond Hill, ON
55,000 to 65,000 USD / year
Full-time
The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical…
Bilingual Claims Quality Assurance Analyst
Wawanesa Insurance
Calgary, AB · Edmonton, AB · Lethbridge, AB · Vancouver, BC · Wawanesa, MB · Winnipeg, MB · Moncton, NB · Dartmouth, NS · Kitchener, ON · Ottawa, ON · Toronto, ON · Montreal, QC · North York - Toronto, ON (Hybr, ON
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers across Canada where the business languages utilized are both English and…
Senior Credit Analyst
NLB Services
Waterloo, ON
Contract
Eligible employees may receive medical, dental and vision insurance, and other benefits. Eligibility and benefit terms vary based on employment status and assignment.
Senior Property Accountant - Bilingual (French Speaking)
CBRE
Toronto, ON
Full-time
As a CBRE Accounting Sr. Analyst, you will apply advanced accounting fundamentals to create, review and organize complex financial statements and reports.
Finance Director
Skate Canada
Ottawa, ON
Full-time
Manager, Operations, Burger King, Canada
Burger King
Toronto, ON
Full-time
…relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International…
Analyste principal(e) en révision de l’assurance vie/Sr Life Insurance Review Analyst - WFG Canada
Transamerica
Quebec, QC
85,000 to 95,000 CAD / year
Full-time
Relevant de l'agent responsable du Québec, en tant qu'analyste principal de l'examen des affaires, vous serez un membre jouant un rôle important d'une équipe dédiée à la collecte, à la…
Replenishment Analyst (For Future Opportunities)
The Home Depot Canada
Toronto, ON
Other
…Program to assist with retirement savings; comprehensive paid benefits; a 15% discount on Home Depot stock purchases; and merit-based salary increases. We are committed to recognizing your…

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Staples Canada

Bilingual Senior Technical Support Analyst

Richmond Hill, ON, Canada

Full-time

55,000 to 65,000 USD / year

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Manage the resolution of complex technical escalations and provide mentorship to level one support agents. Maintain knowledge articles and collaborate with cross-functional teams to resolve hardware and software issues for retail and home office users.

Requirements

Requires a degree or diploma in Computer Networking or a related field and 2-3 years of experience in a support center environment. Certifications such as A+, Network+, CCENT, or MCP are considered assets.

Experience

2 to 5 years

Education

associate degree
professional certificate

Working hours

40 hours per week

Job type

Full-time

Work arrangement

On-site

Skills

Technical Support
Troubleshooting
Mentorship
Point-of-Sale Systems
AS400
Telecommunications
Networking
RF Scanners
Knowledge Management
Cross-functional Collaboration
Incident Resolution
Hardware Support

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Minimum pay

US$55,000

Maximum pay

US$65,000

Pay currency

USD

Pay period

YEAR

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
AS400
Point-of-Sale
Networking
RF Scanners
A+
Network+
CCENT
MCP
KPIs
Service Delivery
Retail Technology
Hardware Troubleshooting
Server Applications
PC Support

Original job description

Job Description

Some of what you will do:

The Bilingual Senior Technical Support Analyst is responsible for managing the resolution of escalations in a timely manner that includes providing mentorship and guidance to the Technical Support Agents. This individual will be responsible for taking more complex cases, recognizing the underlying problem, performing troubleshooting, resolving problem calls, and following up with users to confirm proper resolution. This individual will require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts. Also, be required to be available via pager for afterhours support on a four-week rotational basis.

Specifically, You Will

Support level one agents to resolve complex issues.
Provides second level system support to all retail stores and home office users from escalations of Technical support Agents.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Have a good understanding of Staples environment and equipment. Working with Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Collaborates cross-functionally with Network Analysts, Application Specialists, and Telecommunication teams to diagnose and resolve technical issues efficiently.
Contribute ideas and observations to the Sr. Manager of Service Delivery and Technical Support Team Lead in order to improve the efficiency of the Support team in achieving KPIs.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some Of What You Need

Degree or Diploma in Computer Networking or related discipline.
A+, Network +, CCENT, or MCP Certification an asset.
2-3 years of working at the Staples Canada Support Centre or equivalent experience.
Staples Store Experience is an asset.

Physical Demands/working Conditions

Office environment

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply by Oct 13, 2026

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