Find work in Canada.

322,220 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 1 min ago
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
Full-time
Added 1 min ago
Department Supervisor: Full Time - TUSCANY
The Home Depot Canada
Calgary, AB
Full-time
Managing associate performance through development, communication, rewards and recognition, and providing ongoing feedback
Added 46 mins ago
Marketing and Communications Officer
College of New Caledonia
Prince George, BC
Full-time
Under general supervision from the Associate Director, this role is responsible for projects and campaigns across the institution, and will work closely with department and/or Campus…
Added 1 hour ago
Associate Producer, Radio Scheduling (Hybrid/Telework)
CBC/Radio-Canada
Toronto, ON
Full-time
Added 1 hour ago
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Vancouver, BC · Toronto, Ontario
$18 to $36 CAD / hour
Full-time
…master's degree in Economics, Marketing, Commerce, Communications, Event Management, Management Information Systems (MIS), or something similar. You’ll bring experience in customer success,…
Added 1 hour ago
SAP iXp Intern - Solution Adoption Campaign Coordinator
SAP IT Business Systeme
Toronto, ON
$18 to $36 CAD / hour
Full-time
…master's degree in Economics, Marketing, Commerce, Communications, Event Management, Management Information Systems (MIS), or something similar. You’ll bring experience in customer success,…
Added 2 hours ago
Sr. Associate, Digital Activation
Initiative
Toronto, ON
Full-time
The Senior Associate, Digital Activation possesses advanced tactical knowledge and programmatic expertise to develop innovative strategies and bring them to life in media buying tool (DSPs)…
Added 2 hours ago
Donor Centre Associate (Blood Collections)
Canadian Blood Services
London, ON
Canadian Blood Services is looking for a Regular part-time Phlebotomist (Donor Care Associate) to join our dynamic Donor Centre team in London, Ontario.
Added 2 hours ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Brampton, ON
Canadian Blood Services is looking for a Temporary part-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our ON-Brampton-Financial Dr donor centre.
Added 3 hours ago
Coordinator, Strategic Initiatives
University of Calgary
Calgary, AB
Full-time
…Executive Director and Academic Directors, OSLE's staff team, Associate Deans across all academic units, as well as Directors from business units, including Information Technologies,…
Added 4 hours ago
Associate Producer, Radio Scheduling (Hybrid/Telework)
Radio-Canada
Toronto, ON
Full-time
Added 4 hours ago
Student Athlete Success Specialist
Brock University
St. Catharines, ON · Main Campus (Employees)
Full-time
Reporting to the Associate Director, Sports, the Student Athlete Success Specialist is responsible for the administration, coordination, and continuous improvement of programs, services,…
Added 4 hours ago
Seasonal Associate
Sephora
Ottawa, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 4 hours ago
Seasonal Associate
Sephora
Edmonton, AB
$17 to $20 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 4 hours ago
Seasonal Associate
Sephora
Peterborough, ON
$19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 4 hours ago
Services vétérinaires, Animaux de compagnie / Companion Animal Veterinary Services
Merck
Ottawa, ON · Kirkland, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Saint-Hyacinthe, QC · Sherbrooke, QC
Full-time
Added 5 hours ago
Administrative Assistant to the Associate Vice-Principal
Queen's University
Kingston, ON
Full-time
Reporting to the Associate Director, Office of Indigenous Initiatives (‘Associate Director’), the Administrative Assistant to the Associate Vice-Principal (‘Administrative Assistant’) is…
Added 5 hours ago
Bilingual Technical Support Team Lead
Staples Canada
Richmond Hill, ON
$64,300 to $80,350 USD / year
Full-time
…weekends, evenings, and available for after-hours support in the event of an…
Added 5 hours ago
Event Specialist
Chartered Professional Accountants of BC
Vancouver, BC
$67,800 to $80,450 CAD / year
Full-time
Reports To: Associate Director, Member & Community Events
Added 5 hours ago
Research Grants Coordinator
York University
Toronto, ON
Contract
…administration activities. Working closely with faculty members, the Associate Dean, Research, and university partners, the role provides administrative and operational support throughout…
Added 6 hours ago
Senior Marketing Specialist
PheedLoop
Toronto, ON
Full-time
…organizers the tools to run smarter, more connected experiences like event check-in kiosks, badge printing, mobile apps, and engagement tools that work together as a single…
Added 6 hours ago
Sous Chef
3G4 Archive Hospitality
Newmarket, ON
$55,000 to $65,000 CAD / year
Full-time
Associate degree in culinary arts (preferred)
Added 7 hours ago
Manager, Sales Support, Temporary
Aviso
Toronto, ON
$93,000 to $113,000 CAD / year
Temporary
…Support is responsible for leading and overseeing the Sales Associate team, ensuring smooth operation and exceptional support for the sales processes. This role requires a combination of…
Added 7 hours ago
Bilingual Technical Support Team Lead
Staples Canada
Richmond Hill, ON
Full-time
…weekends, evenings, and available for after-hours support in the event of an…
Added 7 hours ago
Event Audio Visual Technician, Downtown Toronto Full Time
Encore Canada
Toronto, ON
Full-time
…to an Operations Manager, Operations Director or Director, Event…

Staples Canada

Bilingual Technical Support Team Lead

Richmond Hill, ON, Canada

Pay: $64,300 to $80,350 USD / year
Job type: Full-time
Apply by: Nov 1, 2026
Experience: 2-3 years of leadership/supervisory experience and in a technical field
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Job Description

Some of what you will do:

As the Technical Support Team Lead, you will be responsible for the supervision and development of a team of Technical Support Agents, providing quality support to our internal customers. You will inspire the team to deliver exceptional service to our internal customers through feedback, coaching and performance management. You will lead your team of direct reports, engaging in performance management, talent development, recruitment, and training. As a lead, you will support our high standards for customer experience by leading the daily operations of the Tech Support Operations team, acting as an impartial resource for service escalations and partnering with various cross functional teams to deliver a seamless customer experience. Be willing to work weekends, evenings, and available for after-hours support in the event of an outage.

Specifically, You Will

Create and manage shift schedules to ensure adequate coverage for support services.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Ensure high customer satisfaction by managing response times, average wait time, ageing tickets, and quality of support services.
Oversee and manage all IT incidents, ensuring proper prioritization and timely resolution.
Generate and update reports on support team performance and review them with Sr. Manager.
Responsible for developing and maintaining a high-performance work team that delivers remarkable service.
Evaluate and recommend tools or technologies to enhance support efficiency and effectiveness.
Manage inventory levels and disruptions with vendors and notify Sr. Manager if service impact is anticipated.
Provide a positive experience by leveraging strong and professional communication skills, thoroughly understanding the problem, and systematically and efficiently diagnosing and resolving the problem using approved processes.
Support frontline operations as required, including but not limited to call queue, handling/creating technical support tickets, triaging inbound contacts across multiple service paths, etc.
Attend product knowledge sessions, and transfer knowledge to L1 & L2 (knowledge articles, one-on-one training, or team training sessions) as appropriate.
Keep current on customer issues and technical escalations, refer recurring or high-risk situations to the Sr. Manager with proposed resolution and partner to resolve.
Support chain wide outages by assisting with verification, sending communication, and or aligning L1 resources to support recovery plans.
Investigate ageing incidents and escalations and work with cross-functional teams to resolve. Refer recurring or high-priority incidents to the Sr. Manager with the proposed resolution and partner to resolve them.

Some Of What You Need

2-3 years of leadership/supervisory experience and in a technical field
4-5 years in a customer service environment
Degree, diploma or certificate in a technical field an asset.
Proficiency in French language is required.
Information technology hardware, software, and related systems in an enterprise environment.
Help Desk/Call Center operations and administration.
Strong technical background ability to navigate various systems and tools.
System utilities, features, installation, maintenance procedures and diagnostic techniques
Demonstrate interpersonal and communication skills in working with users to interpret and provide appropriate solutions.
Strong communication and customer service skills.
Ability to de-escalate customer concerns by leveraging empathy, logic and superior soft skills.

Physical Demands/working Conditions

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#MakeAnImpact

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

Lead and develop a team of technical support agents, overseeing schedules, performance, training, and daily support operations. Manage incidents and escalations, improve service quality and knowledge resources, coordinate outage response, and collaborate with cross-functional teams.

Requirements

Requires 2–3 years of leadership or supervisory experience in a technical field and 4–5 years in customer service. Candidates need French proficiency, a strong technical background in enterprise IT systems, and experience with help desk or call center operations; a technical degree, diploma, or certificate is an asset.

Skills

Technical Support
Team Leadership
Performance Management
Coaching
Talent Development
Help Desk Operations
Call Center Operations
Incident Management
Ticket Triage
Technical Troubleshooting
Knowledge Management
Customer Service
French Language Proficiency
Cross-Functional Collaboration
Reporting And Performance Analysis
De-Escalation

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Help Desk
Call Center Operations
Enterprise IT
Hardware
Software
System Utilities
Installation
Maintenance
Diagnostic Techniques
Incident Management
Ticket Management
Ticket Triage
Knowledge Articles
First-Call Resolution
Shift Scheduling
Performance Management
Talent Development
Recruitment
Training
Service Escalations
Outage Response
Customer Satisfaction
French
Vendor Management
Cross-Functional Collaboration

Report this job