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Added 3 mins ago
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Staples Canada

Print & Services Supervisor (Full-time)

Vaudreuil-Dorion, QC, Canada

Job type: Full-time
Apply by: Oct 30, 2026
Experience: 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Posting language: English
Posted: Sep 30, 2026

Apply About employer

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Original job description

Job Description

Some of what you will do

As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
Operational Excellence: Manage operational excellence and store brand standards in print.
Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Some Of What You Will Need

3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
Technical acumen to operate computer and printing equipment.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow2

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About The Team

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

Lead and coach associates in the print and customer service areas, delivering strong customer experiences, achieving sales goals, and building customer relationships. Oversee print production, store standards, promotional execution, and associate training while serving as a keyholder and leader on duty.

Requirements

Requires at least three years of retail customer service experience; supervisory and coaching experience are preferred. Candidates should have one to two years in print or graphic communications, working knowledge of graphic design principles, technical ability with computers and printing equipment, and strong organization, prioritization, and multitasking skills.

Skills

Customer Service
Retail Sales
Team Leadership
Coaching
Customer Engagement
Print Production
Graphic Design Principles
Operating Printing Equipment
Operating Computers
Sales Execution
Training and Development
Operational Excellence
Prioritization
Organization
Multitasking

Benefits

Associate Discount
Health and Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning and Development Programs

Visa sponsorship

Not detected in the job text

Keywords

Retail
Print Services
Customer Service
Customer Engagement
Sales
Print Production
Graphic Communications
Graphic Design Principles
Printing Equipment
Computer Equipment
Team Leadership
Coaching
Keyholder
Sales Execution
Promotional Items
Store Operations
Operational Excellence
Store Brand Standards
Associate Training
Learning and Development
Customer Relationships
Prioritization
Organization
Multitasking

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