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Added 12 mins ago
TC
Staff Technology Operations Lead, Service & Transition (ITSM)
TJX Canada – Winners, Marshalls, HomeSense
Mississauga, ON
- $105,152.2 to $155,152.2 CAD / year
- Full-time
TJX Canada uses artificial intelligence (AI) to assist in screening and assessing applicants for this position.
Added 12 mins ago
ML
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Added 13 mins ago
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Added 13 mins ago
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Added 27 mins ago
AA
Responsable senior de projets numériques et IA / Senior Digital & AI Project Leader
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- Full-time
Cadrer, évaluer et déployer des solutions basées sur l'intelligence artificielle (IA générative, prédictive et automatisation) dans les processus métiers et produits clients;
Added 27 mins ago
WC
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- Full-time
Added 27 mins ago
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Added 27 mins ago
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Added 27 mins ago
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Added 27 mins ago
AT
Driver Trainer
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- Full-time
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our…
Added 27 mins ago
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(CAN) Gérant du service à la clientèle
Walmart Canada
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Added 27 mins ago
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Senior Product Manager
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Mississauga, ON
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Added 27 mins ago
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- $50,000 to $60,000 CAD / year
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Added 27 mins ago
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Producer - AntiSocial
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- $60,000 to $80,000 CAD / year
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential…
Added 27 mins ago
CC
Donor Care Representative
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Calgary, AB
- $48,000 CAD / year
- Full-time
Added 27 mins ago
C
Developer
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Toronto, ON
- Full-time
At Capco, we're looking for a Developer with experience in API development, Python, artificial intelligence (AI), and prompt engineering to join our Technology & Engineering practice in…
Added 27 mins ago
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Added 27 mins ago
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(CAN) Stocking 3 Team Lead
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Added 27 mins ago
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Senior Manager, Pricing
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Mississauga, ON
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Added 27 mins ago
WC
(CAN) Customer Service Manager
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- $15 CAD / hour
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Added 27 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Full-time
…position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. /…
Added 28 mins ago
W
(CAN) Fashion Team Lead
Walmart
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- Full-time

Staples Canada

Service Ontario - Customer Support Specialist (Part Time)

Strathroy, ON, Canada

$18.2 to $20.15 CAD / hour · Part-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $18.2 to $20.15 CAD / hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some Of What You Need

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional Information

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, resolve concerns, and refer customers to other departments when appropriate. Maintain lobby readiness and merchandising standards, support team learning, complete required training, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the Internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old and complete a background check.

Skills

Customer Service
Customer Communication
Problem-Solving
De-Escalation
Attention To Detail
Planning And Organization
Prioritization
Multitasking
Data Accuracy
Microsoft Office
Database Software
Internet Research
Privacy Compliance
Peer Training
Merchandising

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Customer Service
Government Services
Driver's License Renewals
Health Card Applications
Customer Transactions
Service Details
Fees And Eligibility
Escalated Customer Interactions
De-Escalation
Warm Transfers
Store-Wide Offerings
Merchandising
Ground Control
Peer Learning
New Associate Training
ServiceOntario Training Modules
Microsoft Office
Database Programs
Internet Research
Data Accuracy
Customer Data Privacy
Health And Safety
Asset Protection
Background Check
Retail

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