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Added 26 mins ago
W
(CAN) Health and Beauty Team Associate
Walmart
Bracebridge, ON
- Part-time
To provide exceptional customer service and assist in salesfloor operations in the Cosmetics department to ensure a positive shopping experience and drive customer loyalty.
Added 26 mins ago
W
(CAN) Regulated Pharmacy Technician
Walmart
Temiskaming Shores, ON
- Full-time
…who need it and the prescription is released to the correct customer or…
Added 26 mins ago
W
Front End Checkout Team Associate
Walmart
Port Perry, ON
- Part-time
To support and process transactions, providing exceptional customer service to ensure a positive shopping experience and drive customer loyalty.
Added 26 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Maple Ridge, BC
- Part-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 26 mins ago
TT
Coordinator
The TJX Companies, Inc.
Tillsonburg, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 41 mins ago
BR
Inside Sales Account Manager
Buchanan Rubber
Montreal, QC
- Full-time
The position requires strong product knowledge and market awareness to position solutions, support customer decision-making, and identify opportunities for account growth. By working…
Added 41 mins ago
TH
Plumbing & Electrical Sales Associates Part Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 41 mins ago
TH
Plumbing And Electrical Sales Associate Part Time - 7255 Cranbrook
The Home Depot
Cranbrook, BC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 41 mins ago
TH
Lumber Sales Associate: Full Time - Prince George
The Home Depot
Prince George, BC
- Full-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 41 mins ago
TH
Lot Associate - Part Time (Cobourg)
The Home Depot
Cobourg, ON
- Part-time
The Lot Associate's primary responsibility is to load orders into customer vehicles and ensuring the parking lot is safe and welcoming for the customer. Customer service and GET behaviours…
Added 41 mins ago
TH
Pro Account Sales Associate Full Time ( BARRHAVEN)
The Home Depot
Canada
- Full-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 41 mins ago
Store Associate
Sherwin-Williams
Burnaby, BC
Have at least one (1) year of experience working in a delivery, retail, or customer service position
Added 41 mins ago
SB
07566 INSIDE SALES
Sally Beauty Holdings
Calgary, AB
- Part-time
The Sales Associate will focus on one primary objective – creating a memorable shopping experience for our customers. We are continually searching for passionate beauty lovers that want to…
Added 41 mins ago
CO
Senior Associate, Servicing Operations
Capital One
Toronto, ON
- Full-time
As a Senior Associate within the Operations team, you will work with extended teams across our Servicing network to deliver consistent, exceptional customer outcomes.
Added 41 mins ago
RS
Customer Service Associate II
Ryder Supply Chain Solutions
Woodstock, ON · CAN - Woodstock ON Oxford Rd
- Full-time
The Customer Service Associate II is responsible for planning and scheduling driver routes as well as providing customer service support to drivers and client representatives. This…
Added 41 mins ago
Customer Service Specialist
The Canada Life Assurance Company
London, ON
Are you customer obsessed? Do you thrive in a fast-paced environment? Do you have a keen eye for detail, enjoy problem-solving and seek out technical challenges? The Customer Service…
Added 41 mins ago
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PIA Client Service Associate
TD
Kelowna, BC
- Full-time
Are you admired for your attention to detail, exacting standards and willingness to help others deliver a legendary customer experience to our high value clients? If so, then get onboard…
Added 41 mins ago
T
Customer Experience Associate - Sherbrooke & Claremont
TD
Montreal, QC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 41 mins ago
T
Customer Experience Associate - Ile-Perrot
TD
Notre-Dame-de-l'Île-Perrot, QC
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 1 hour ago
TT
Coordinator Back warehouse Winners Homesense Kingston
The TJX Companies, Inc.
Kingston, ON
- Full-time
Relevant Experience – 1-2 years in retail or service, with a strong grasp of customer needs and operational processes.
Added 1 hour ago
TH
Associé(e) aux ventes - Peinture (Temps partiel) Disponible en tout temps
The Home Depot
Saint-Bruno, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 1 hour ago
TH
Spécialiste des ventes - Électroménagers (Temps partiel)
The Home Depot
Burnaby, BC
- Part-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 1 hour ago
TH
CUSTOMER EXPERIENCE MANAGER-9 Month Contract, RED DEER
The Home Depot
Red Deer, AB
- Full-time
Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service,…
Added 1 hour ago
ST
Senior Systems Engineer II
STEMCELL Technologies
Burnaby, BC · Canada - BC, Burnaby, Production Court, Onsite
- Full-time
…employees and customers. In this role, you will bring strong experience with scalable, high-volume cloud environments to build secure, reliable, and self-service solutions that make it…
Added 1 hour ago
J
Creative Project Coordinator
Jeeter
Toronto, ON
- $102,000 to $116,000 CAD / year
- Full-time
…troubleshooting skills, proactive follow-through, and extensive Asana experience. Candidates should understand creative file types, Adobe Creative Suite, and basic web and video production…

Staples Canada

Service Ontario - Customer Support Specialist (Part Time)

Strathroy, ON, Canada

$18.2 to $20.15 CAD / hour · Part-time

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Job details

Pay: $18.2 to $20.15 CAD / hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some Of What You Need

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional Information

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, resolve concerns, and refer customers to other departments when appropriate. Maintain lobby readiness and merchandising standards, support team learning, complete required training, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the Internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old and complete a background check.

Skills

Customer Service
Customer Communication
Problem-Solving
De-Escalation
Attention To Detail
Planning And Organization
Prioritization
Multitasking
Data Accuracy
Microsoft Office
Database Software
Internet Research
Privacy Compliance
Peer Training
Merchandising

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Customer Service
Government Services
Driver's License Renewals
Health Card Applications
Customer Transactions
Service Details
Fees And Eligibility
Escalated Customer Interactions
De-Escalation
Warm Transfers
Store-Wide Offerings
Merchandising
Ground Control
Peer Learning
New Associate Training
ServiceOntario Training Modules
Microsoft Office
Database Programs
Internet Research
Data Accuracy
Customer Data Privacy
Health And Safety
Asset Protection
Background Check
Retail

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