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Added 2 mins ago
TT
CAN MARSHALLS STORE 0727 DUFFERIN MALL TEMPORARY PT SALES ASSOCIATE
The TJX Companies, Inc.
Toronto, ON
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 32 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Toronto, ON
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 32 mins ago
W
(CAN) Stocking 2 Team Lead
Walmart
Selkirk, MB
- Full-time
2. Assists in providing direction and the co-ordination of task completion as per communicated priorities from the Stocking 1 and 2 Coach and the Store Management Team.
Added 32 mins ago
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(CAN) People Greeter
Walmart
Estevan, SK
- Part-time
Provides friendly, fast, and professional service to every customer entering and exiting the store, creating a positive first and last impression.
Added 32 mins ago
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FULL TIME(CAN) STOCKPERSON/CARTPUSHER
Walmart
Charlottetown, PE
- Full-time
…shopping carts from cart corrals, the parking lot, and the store perimeter and returning them to designated storage locations using approved procedures. Through friendly customer…
Added 1 hour ago
TT
Winners 508 Harvest Pointe, Part-time Associate
The TJX Companies, Inc.
Edmonton, AB
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 1 hour ago
OR
Wireless Sales Associate - 3128 Temiskaming Shores
OSL Retail Services Inc
Temiskaming Shores, ON
- Other
Wireless Sales Associate | Full- Time | 3128 Temiskaming Shores
Added 1 hour ago
OR
Wireless Sales Associate - 5878 Saskatoon S
OSL Retail Services Inc
Saskatoon, SK
- Other
Wireless Sales Associate | Full-Time | 5878 Saskatoon S
Added 1 hour ago
W
(CAN) Grocery Associate PT
Walmart
Thunder Bay, ON
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 1 hour ago
W
(CAN) Grocery Associate Part time temp
Walmart
London, ON
- Part-time
Working as a Grocery Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer service by…
Added 1 hour ago
SR
Wireless Sales Consultant
Staples Retail
Fredericton, NB
- Part-time
…committing to ongoing self-development and interact with the larger store team and other business units to share your expertise. Primarily a sales position, you help our consumers and…
Added 2 hours ago
7
Store Crew
7-Eleven
Regina, SK
- Full-time
…safety. What you might not expect is the camaraderie of the store team and fun interactions with customers. Cashier, customer service, retail or foodservice experience is great, but not…
Added 2 hours ago
SD
Assistant.e technique en pharmacie, rémunéré(e) à l’heure – PHX temps plein Quarts de travail flexibles Embauche feu vert
Shoppers Drug Mart
Quebec, QC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 2 hours ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Vaughan, ON
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 2 hours ago
W
Overnight Associate
Walmart
North Battleford, SK
- Part-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 2 hours ago
W
(CAN) General Merchandise Associate PT
Walmart
Thunder Bay, ON
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 2 hours ago
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(CAN) Asset Protection Associate
Walmart
New Minas, NS
- Full-time
The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and vendors. By following…
Added 2 hours ago
LC
Sales Associate Part Time Day Greenlight Requisition
Loblaw Companies Limited
Toronto, ON
- Part-time
Added 3 hours ago
WC
(CAN) Asset Protection Associate
Walmart Canada
New Minas, NS
- Full-time
Position Summary...The Asset Protection Associate plays a key role in creating and maintaining a safe, secure, and professional store environment for customers, associates, visitors, and…
Added 3 hours ago
WC
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada
Williams Lake, BC
- Full-time
Position Summary...Working as an OMNI Customer Fulfillment Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you…
Added 3 hours ago
TC
Retail Store Associate Full Time Winners/Homesense
TJX Canada – Winners, Marshalls, HomeSense
Thunder Bay, ON
- Full-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 3 hours ago
WC
(CAN) General Merchandise Associate PT
Walmart Canada
Thunder Bay, ON
- Full-time
Position Summary...Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver…
Added 3 hours ago
WC
(CAN) Overnight Associate
Walmart Canada
Kamloops, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 3 hours ago
WC
(CAN) Overnight Associate
Walmart Canada
Kamloops, BC
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…
Added 3 hours ago
WC
Overnight Associate
Walmart Canada
North Battleford, SK
- Full-time
…processing of merchandise all in a safe and clean environment. This Associate will function as part of a team to strategically plan and execute duties based on workload and operational…

Staples Canada

Service Ontario - Customer Support Specialist (Part Time)

Strathroy, ON, Canada

$18.2 to $20.15 CAD / hour · Part-time

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Job details

Pay: $18.2 to $20.15 CAD / hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some Of What You Need

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional Information

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, resolve concerns, and refer customers to other departments when appropriate. Maintain lobby readiness and merchandising standards, support team learning, complete required training, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the Internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old and complete a background check.

Skills

Customer Service
Customer Communication
Problem-Solving
De-Escalation
Attention To Detail
Planning And Organization
Prioritization
Multitasking
Data Accuracy
Microsoft Office
Database Software
Internet Research
Privacy Compliance
Peer Training
Merchandising

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Customer Service
Government Services
Driver's License Renewals
Health Card Applications
Customer Transactions
Service Details
Fees And Eligibility
Escalated Customer Interactions
De-Escalation
Warm Transfers
Store-Wide Offerings
Merchandising
Ground Control
Peer Learning
New Associate Training
ServiceOntario Training Modules
Microsoft Office
Database Programs
Internet Research
Data Accuracy
Customer Data Privacy
Health And Safety
Asset Protection
Background Check
Retail

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