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Added 12 mins ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
A culture that emphasizes continuous learning, professional development, and meaningful impact.
Added 42 mins ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
A Scientific Assistant (SA) plays an important role in ensuring the department functions efficiently and effectively by supporting students and faculty members and by coordinating with…
Added 1 hour ago
L
Visual Merchandising Specialist | Promenades St-Bruno
lululemon
Saint-Bruno-de-Montarville, QC · St-Bruno-de-Montarville, QC
- Full-time
Provide direct feedback and in-the-moment training related to brand standards, product placement, and visual display techniques to support team members ongoing learning and development.
Added 1 hour ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice
Added 2 hours ago
NB
Senior Advisor AML/ATF Compliance
National Bank of Canada
Montreal, QC
- Full-time
The Bank values continuous development and internal mobility. Our personalized training programs, based on learning by doing, enable you to master your role and develop new areas of…
Added 2 hours ago
NB
SAS Viya System Administrator
National Bank of Canada
Montreal, QC
- Full-time
At National Bank, we value continuous development and internal mobility. Our personalized learning programs, based on learning through action, help you master your role and develop new…
Added 2 hours ago
NB
BANKING ADVISOR
National Bank of Canada
Brossard, QC
- Full-time
Our training programs use on-the-job learning to help you master your role. You can access personalized training content on such topics as banking solutions and the advisory approach to…
Added 8 hours ago
T
Elevated Support Senior Specialist
Teleperformance
Toronto, ON · TPCA Toronto
- $23.43 CAD / hour
- Full-time
Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your…
Added 8 hours ago
Junk Removal Specialist
1-800-GOT-JUNK?
Calgary, AB
- Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement
Added 8 hours ago
Customer Experience Leader
1-800-GOT-JUNK?
AB
- Participate in daily recorded role-play scenarios to support ongoing training, skill development, and performance improvement
Added 8 hours ago
S&
Lead EHV Transmission Line Engineer 2 - Grid
Sargent & Lundy
Toronto, ON · North York, ON
- Full-time
Serve as a subject matter specialist in 500kV and 765kV transmission lines
Added 10 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 10 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 10 hours ago
SM
RQ11856 – Training Specialist – Senior (Onsite)
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Training Specialist with extensive experience in digital learning development, instructional design, and technical training delivery. The ideal…
Added 13 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice
Added 14 hours ago
BT
Senior Manager Level 3
Baker Tilly Canada
Owen Sound, ON
- Full-time
Strong analytical and problem-solving skills with a commitment to professional development and continuous learning.
Added 14 hours ago
BT
Tax Manager
Baker Tilly Canada
Courtice, ON
- Full-time
Ongoing learning, training, and professional development support
Added 16 hours ago
RM
Clinical Nurse Specialist Navigator
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Demonstrates a commitment to ongoing professional and personal development through continuous learning and reflective practice
Added 17 hours ago
RV
Temporary Learning Assistant - Chestermere High School
Rocky View Schools
Calgary, AB
- Temporary
Assists in exercising, adaptive physical education, range of motion programs and fine and gross motor skills development as directed by a specialist and monitored by a teacher
Added 19 hours ago
BE
Executive Business Coach
Business Execution Summit
Calgary, AB
- Full-time
Executive Business Coach - but not your typical one. At Results, the title you’ll carry is Business Execution Specialist, because the work goes further than coaching from the sidelines.…
Added 23 hours ago
LD
TECH Specialist
London Drugs Limited
Prince George, BC
- $18.25 to $21.58 CAD / hour
- Other
Are you passionate about learning? Do your friends and family members always ask you for tech advice? Are you up-to-date with the latest Computer, Audio/Video and Photo/Electronics trends…
Added 1 day ago
PH
Geriatric Medicine Specialist, Geriatric Oncology - BC Cancer Vancouver
Provincial Health Services Authority
Vancouver, BC
- Temporary
The Geriatric Oncology clinic (Access Clinic- Ageing, Cancer Care and Support) based out of BC Cancer-Vancouver is looking to hire a geriatric medicine specialist to support patients in our…
Added 1 day ago
CH
Licensed Practical Nurse
Covenant Health Canada
Lethbridge, AB
- Full-time
…health care team, collaborating in the delivery of holistic care and support to patients/residents and families. The LPN practices to full scope, applying professional nursing knowledge,…
Added 1 day ago
E
Spécialiste infrastructure / Infrastructure Specialist
Eaton
Brossard, QC
- Full-time
Eaton is currently seeking an Infrastructure Specialist - Infrastructure Services Solutions primarily for its Brossard site, but also periodically for the Lévis, Lachine and Laval sites, as…
Added 1 day ago
LH
Vocational Specialist
Lifemark Health Group
Fort McMurray, AB
- Full-time
Based in Fort McMurray, AB the Vocational Rehabilitation Specialist will be responsible for working with clients to assess skills, organize and facilitate training, identify training and/or…

Staples Canada

Service Ontario - Customer Support Specialist (Part Time)

Tillsonburg, ON, Canada

$18.2 to $20.15 CAD / hour · Part-time

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Job details

Pay: $18.2 to $20.15 CAD / hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some Of What You Need

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional Information

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow1

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

Apply About employer

More about this job

Responsibilities

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, and resolve or escalate concerns. Maintain lobby readiness and merchandising standards, support team learning, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old.

Skills

Customer Service
Customer Communication
Problem-Solving
De-Escalation
Attention To Detail
Planning And Organization
Prioritization
Multitasking
Data Accuracy
Microsoft Office
Database Software
Internet Research
Privacy Compliance
Merchandising
Peer Training

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Customer Service
Government Services
Driver's License Renewals
Health Card Applications
Customer Transactions
Service Details
Fees And Eligibility
Escalation Handling
Warm Transfers
Store-Wide Offerings
Merchandising
Ground Control
Microsoft Office
Database Programs
Internet Research
Data Accuracy
Privacy Standards
Health And Safety
Asset Protection
ServiceOntario Training

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