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Added 10 mins ago
NS
Power Platform & Copilot Studio Architect
Nexvant Solutions
Canada
- Full-time
7+ years of Microsoft Power Platform: Power Apps, Power Automate, Dataverse, Power Pages, and AI Builder - including governance (DLP, RBAC, environment strategy, CoE) and ALM.
Added 10 mins ago
HT
Intermediate Software Developer
Hirematic Talent Solutions
Toronto, ON
- $40 to $45 CAD / hour
- Full-time
We are seeking a Power BI Developer to support the development, maintenance, and enhancement of enterprise reporting and analytics solutions. The successful candidate will work closely with…
Added 10 mins ago
BE
Service Desk Analyst, FT, Calgary, Alberta
Baytex Energy Corp.
Calgary, AB
- Full-time
Administer and troubleshoot end-user technologies, including hardware, software, Microsoft 365, Active Directory, Entra ID, Intune, Teams, OneDrive, mobile devices, printing, connectivity,…
Added 25 mins ago
MO
Licensing Assistant
Municipality of Chatham-Kent
Chatham-Kent, ON · Chatham, ON
- Full-time
Strong computer skills, specifically Microsoft Office (Word, Excel, PowerPoint, Outlook) (or similar software programs)
Added 40 mins ago
PL
Lifestyle and Programming Manager
Prima Living
Aurora, ON
- Full-time
Strong computer skills with proficiency in Microsoft Office and related applications.
Added 40 mins ago
BC
Bed Allocator
Brant Community Healthcare System
Brantford, ON
- Full-time
Proficiency with Meditech and Microsoft Office including Word and Excel
Added 40 mins ago
BC
Communication Assistant
Brant Community Healthcare System
Brantford, ON
- Full-time
Added 40 mins ago
FN
Family Service Worker- Protection
First Nations University of Canada
Fort Qu'appelle, SK
- Full-time
Proficiency with Microsoft Office and electronic documentation systems
Added 1 hour ago
BP
Financial Institutions Coverage Intern – Summer 2027
BNP Paribas
Toronto, ON
- Internship
Added 1 hour ago
D
Operations Manager (Labels)
DCM
Brampton, ON
- $93,755 to $117,194 CAD / year
- Full-time
Proficiency in Microsoft Office, especially Excel; working knowledge of Microsoft D365 is an asset
Added 1 hour ago
E
Technicien(ne) de service sur le terrain - Équipements industriels / Field Service Technician
Elopak
Boisbriand, QC
- Full-time
Excellentes connaissances des outils Microsoft Office et des logiciels techniques tels que MS Project et AutoCAD.
Added 1 hour ago
SQ
National Disability Support
Sunlife Québec
Montreal, QC
- Full-time
Proficiency with Microsoft Office, web-based applications, multi-screen navigation and accurate keyboarding.
Added 1 hour ago
GA
Store Manager - CF Pacific Center
Groupe APP - APP Group
Vancouver, BC
- Full-time
Knowledge of Microsoft Office Suite and POS operating systems.2
Added 1 hour ago
SM
GOAPRDJP000001055 – Application Analyst – Intermediate
S M Software Solutions Inc
AB · Edmonton, AB
- Internship
Experience working as an Application Developer in a large enterprise IT environment utilizing .NET, Microsoft Visual Studio, and source control tools – 5 years.
Added 1 hour ago
SM
RQ00240 – Product Manager – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…along with a solid understanding of Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Large Language Models (LLMs), Retrieval-Augmented Generation (RAG), machine learning,…
Added 1 hour ago
SM
RQ11487 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly experienced Senior Software Developer – ETL with strong expertise in Azure data technologies, data engineering, ETL development, Microsoft Fabric, Azure Databricks,…
Added 1 hour ago
SM
RQ00245 – Machine Learning Engineer – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
…with advanced hands-on experience in Azure Machine Learning, Microsoft Foundry/Azure AI Foundry, Machine Learning Operations (MLOps), CI/CD, containers, APIs, automation, model deployment,…
Added 1 hour ago
SM
RQ00241 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a Senior Software Developer – ETL with significant hands-on experience in designing, developing, and maintaining scalable, production-grade data pipelines and integration…
Added 1 hour ago
SM
RQ00244 – Data Science Developer – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
We are seeking a highly skilled Senior Data Science Developer with advanced hands-on expertise in Python, software engineering, Generative AI (GenAI), Large Language Models (LLMs),…
Added 1 hour ago
HC
Associate, Mergers and Acquisitions
HDL Capital (HDL)
Toronto, ON
- Full-time
High level of proficiency in Microsoft Excel, PowerPoint, and relevant financial tools and software.
Added 1 hour ago
LC
Coordinator - System
Linamar Corporation
Guelph, ON
- Full-time
Strong knowledge of using basic computer applications and software such as Microsoft Word, Excel, Outlook and quality management software.
Added 1 hour ago
RB
Analyst, Credit Advisory, RBCx
Royal Bank of Canada
Toronto, ON
- Full-time
Proficiency in Microsoft Office applications specifically Excel, PowerPoint, Access and Word and strong industry research analytical skills
Added 1 hour ago
LP
Power Engineer/Building Automation, Journeyperson II
Lethbridge Polytechnic
Lethbridge, AB
- Full-time
Proficiency with Windows-based systems and the Microsoft Office Suite.
Added 1 hour ago
LP
Power Engineer/HVAC Technician Journeyperson I
Lethbridge Polytechnic
Lethbridge, AB
- Full-time
Proficiency with Windows-based systems and the Microsoft Office suite
Added 1 hour ago
CG
Operations Manager - Yard and Asset
ConeTec Group
Surrey, BC
- Full-time
Proficiency with Microsoft Excel and experience using inventory, fleet, maintenance, or enterprise asset-management systems.

Staples Canada

Service Ontario - Customer Support Specialist (Part Time)

Tillsonburg, ON, Canada

$18.2 to $20.15 CAD / hour · Part-time

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Job details

Pay: $18.2 to $20.15 CAD / hour
Job type: Part-time
Apply by: Dec 5, 2026
Experience: 1-2 years of prior customer service experience is required.
Posting language: English
Posted: Nov 5, 2026

Original job description

Job Description

Some of what you will do:

Staples’ strategic partnership with ServiceOntario brings the convenience of essential government services to our store locations. This collaboration streamlines and enhances our customer experience by providing a range of ServiceOntario services. Customers can access a variety of government-related transactions and documents, from driver's license renewals to health card applications, all within the familiar environment of their local Staples store. The Customer Support Specialist is directly employed by Staples Canada, while working with Service Ontario systems and processes.

In the role as the Customer Support Specialist, you will act as a primary services specialist, providing our customers with total services solutions. By being curious and detailed-oriented, you will solve problems, answer questions and ensure all needs of the customer is met, including anticipating their needs based on the services provided. You can handle escalated customer interactions with professionalism and tact.

Specifically, You Will

Provide knowledgeable, consistent, and respectful service to all customers.
Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
Share knowledge and support team members through peer learning and training of new associates.
Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
Adhere to all health & safety, asset protection, privacy, and policy protocols.
Ensure customer data is handled securely and in compliance with privacy standards.

Some Of What You Need

1-2 years of prior customer service experience is required.
Ability to communicate with customers effectively using a variety of mediums.
Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
Ability to work effectively with ongoing distractions is necessary.
Attention to detail to ensure data and transaction accuracy.
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Bilingualism English/French is preferred/considered an asset.

Additional Information

Backcheck will be required.
Based on the nature of the contracts and signing authority of this role, it is required to be a minimum of 18 years of age at the time of hire.
This position is based in our retail store environment and includes working a variety of shifts including evenings and Saturdays.
This role requires regular computer use for extended periods throughout the work day.

Some Of What You Will Get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#WorkLearnGrow1

About Us

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

Provide customers with accurate, respectful support for ServiceOntario transactions, explain service details and eligibility, and resolve or escalate concerns. Maintain lobby readiness and merchandising standards, support team learning, and follow privacy, safety, and asset-protection protocols.

Requirements

Requires 1–2 years of customer service experience, effective communication, strong organization and prioritization, attention to detail, and the ability to work amid distractions in a fast-paced environment. Proficiency with Microsoft Office, database programs, and the internet is required; English/French bilingualism is an asset, and applicants must be at least 18 years old.

Skills

Customer Service
Customer Communication
Problem-Solving
De-Escalation
Attention To Detail
Planning And Organization
Prioritization
Multitasking
Data Accuracy
Microsoft Office
Database Software
Internet Research
Privacy Compliance
Merchandising
Peer Training

Benefits

Associate Discount
Health And Dental Benefits
RRSP/DPSP
Performance Bonuses
Learning And Development Programs

Visa sponsorship

Not detected in the job text

Keywords

ServiceOntario
Customer Support
Customer Service
Government Services
Driver's License Renewals
Health Card Applications
Customer Transactions
Service Details
Fees And Eligibility
Escalation Handling
Warm Transfers
Store-Wide Offerings
Merchandising
Ground Control
Microsoft Office
Database Programs
Internet Research
Data Accuracy
Privacy Standards
Health And Safety
Asset Protection
ServiceOntario Training

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