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Added 2 mins ago
CC
Surveyor
CFM Custom Fabricators & Machinists Ltd.
Saint John, NB
- Full-time
…experienced, certified teams are available 24/7, providing exceptional service for everything from plant shutdowns and repairs to inspections, testing, and capital projects. At CFM, you’ll…
Added 3 mins ago
SD
Pharmacist, Hourly Part Time Day
Shoppers Drug Mart
Emerald Park, SK
- Part-time
Commitment to providing exceptional customer service
Added 3 mins ago
US
Delivery Driver
UPS Supply Chain Solutions
St. Catharines, ON · CA - ST. CATHARINES CENTER (ONSTC)
- Full-time
…help you become better every day. We know what it takes to lead UPS into tomorrow - people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself…
Added 3 mins ago
US
Warehouse W2 MHE
UPS Supply Chain Solutions
Burlington, ON
- Full-time
Responds quickly to customer/client inquiries, resolves problems, and communicates service issues to supervisor.
Added 3 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Montreal, QC
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 mins ago
W
(CAN) Front End Checkout Team Associate FT
Walmart
Drumheller, AB
- Full-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 mins ago
W
(CAN) Customer Service Manager
Walmart
Calgary, AB
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 3 mins ago
W
(CAN) Overnight Assistant Manager
Walmart
Alma, QC
- Full-time
To support the Store Manager and manage store operations according to Company guidelines and lead Associates to ensure friendly, helpful service and drive profitable store sales.
Added 3 mins ago
W
(CAN) Front End Checkout Team Associate
Walmart
Dieppe, NB
- Part-time
7.Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 3 mins ago
Manager, Speciality Pharma Nurse
Bayshore
ON
Able to manage relationships with a proven track record of exceptional customer service.
Added 3 mins ago
AC
Marketing Manager - Cargo
Air Canada
Toronto, ON · Dorval, QC
- Full-time
Develop and lead Air Canada Cargo’s annual integrated marketing strategy and plan, aligned with branch priorities, commercial objectives, product strategies, customer needs, and brand…
Added 3 mins ago
R
Specialist, Client Services
Ryan
Mississauga, ON
- Full-time
Tuition Reimbursement After One Year of Service
Added 3 mins ago
S
Coffee Bar Team Lead
Save-On-Foods
Burnaby, BC · Madison Centre - Burnaby BC
- Part-time
Fostering a positive environment that is focused on Always Customer First service.
Added 3 mins ago
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Manager, Customer Experience
TD
Thunder Bay, ON
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 17 mins ago
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Guest Experience Lead | Westmount (Contract through January 2027)
lululemon
Montreal, QC
- Full-time
…d’embauche du magasin et agit à titre de superviseur(e) en service lorsqu’il ou qu’elle dirige le…
Added 17 mins ago
IC
Corporate Sustainability Manager
Irving Consumer Products
Toronto, ON
- Full-time
Coordinate customer sustainability reporting, surveys, and product/packaging requirements.
Added 17 mins ago
MT
Linehaul Dispatcher
Midland Transport
Dieppe, NB
- Full-time
Manage service concerns, as required, to limit exposure and minimize impact to the customer
Added 17 mins ago
HT
Buyer (Contract)
Husky Technologies
Bolton, ON
- Full-time
The primary focus for the CSM (Customer Service Management) Buyer position is to ensure on-time delivery of parts to the required date of the Operation teams.
Added 17 mins ago
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Product Operations Educator (Full Time) | Polo Park
lululemon
Winnipeg, MB
- Full-time
…sell-through. Support guests on the retail floor by providing service or connecting the guest to another team…
Added 17 mins ago
J
Sales Strategy & Operations Manager
Jobber
AB · Edmonton, AB
- Full-time
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service…
Added 17 mins ago
VS
Certified Resident Services Attendant - Ontario (2026-11046)
Verve Senior Living
Toronto, ON
- Other
…Award in 2023, 2024, and 2025, reflecting our dedication to service, leadership, and care. What truly sets us apart are the people who choose to build their careers here. Whether you're…
Added 17 mins ago
JE
Inside Sales Representative - Power Specialist (2026-9593)
Johnston Equipment
Mississauga, ON
- Full-time
Polished customer service skills and an ability to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Added 17 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Husky TechnologiesTM a company with a strong foundation built on innovation, close customer relationships, a strong sense of community and a unique culture and values. We are looking for…
Added 17 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 17 mins ago
L
Guest Experience Lead | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Full-time
The Guest Experience Lead is responsible for ensuring all guests (i.e., customers) receive a quality in-store experience. They do this by overseeing or providing technical product education…

Staples Canada

Assistant Manager

Laval, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
Posting language: English
Posted: Nov 5, 2026

Original job description

Some of what you will do

As an Assistant Manager, you will enable operational and sales excellence, ensuring that both our customers and associates have exceptional experiences. You will break down barriers and actively seek meaningful partnerships, using curiosity and a solutions mindset to build relationships and drive business growth. Additionally, you will create an environment focused on high performance, results, and a customer-first mentality through leading by example and effective coaching. Your responsibilities will include hiring, onboarding, training, and developing our team with a focus on empowerment and growth.

Specifically, you will

Customer Experience: Lead and coach the team to provide exceptional customer service. Engage with customers, offer tailored products and services, and handle escalated customer situations. Provide leadership and guidance to ensure our customer experience is seamless and focused on longer term partnerships, especially with our business customers.
Sales Leadership: Drive an inspired and recognition approach through your team to enable strong sales-focused partnerships with our customers. Create an environment through your leadership in which all our Sales Associates can be their best for our customers. Utilize sales and metrics reports to create action plans and achieve business results.
Team Development: Attract, train, develop, and engage associates. Provide clear and regular coaching and feedback to enable continuous improvement and career centered development is ongoing. Manage performance appraisals and career action plans.
Operational Excellence: Ensure compliance with Health & Safety, Asset Protection, Privacy, Policies, and Procedures. Manage inventory, merchandising, and brand standards.
Communication: Maintain daily communication with the team. Ensure consistency and execution of all sales and customer engagement tools.

Some of what you need

2-3 years of retail management experience, with direct accountability for achieving sales and service targets.
Experience in leading, coaching, developing talent, and managing teams with a customer and sales-focused approach.
Excellent communication and interpersonal skills; people are inspired by your communication skills.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
PTO and Personal Days
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Assistant Manager is responsible for driving sales and operational excellence by leading, coaching, and developing a team of associates. They ensure a customer-first environment while managing inventory, merchandising, and compliance with company policies.

Requirements

Candidates must have 2-3 years of retail management experience with a proven track record of achieving sales and service targets. Strong leadership, communication, and organizational skills are required to manage team performance and daily store operations.

Skills

Retail management
Sales leadership
Customer service
Team development
Coaching
Performance management
Inventory management
Merchandising
Communication
Problem solving
Prioritization
Organization
Multi-tasking
Operational excellence
Sales metrics analysis

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Paid time off
Personal days
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail management
Sales leadership
Customer experience
Team development
Operational excellence
Inventory management
Merchandising
Health and safety
Asset protection
Performance appraisals
Coaching
Sales metrics
Business growth
Onboarding
Training
Customer service
Brand standards
Retail
Leadership
Communication

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