Jobs in Canada

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Added 3 months ago
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SC
Bilingual Technical Support Agent
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Richmond Hill, ON
- Full-time
Be willing to work weekends, evenings, and day shifts · Candidate must have valid driver’s license
Added 2 months ago
SI
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Staples Inc.
Richmond Hill, ON
- Full-time
Be willing to work weekends, evenings, and day shifts
Added 2 months ago
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Staples Canada

Bilingual Technical Support Agent

Richmond Hill, ON, Canada

Full-time

Apply on fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 19, 2026

Original job description

Some of what you will do:
The Support Specialist is responsible for managing the resolution of problems in a timely manner which includes recognizing the underlying problem, performing troubleshooting, resolving or escalating problem calls, and following up with users to confirm proper resolution.
Support Services Analyst must also monitor vendor performance and escalate high priority problems and issues to the Team Leader and Second Level Team.
Require experience and understanding of the I.S. environment including supporting end-users for PC or server applications and hardware. Be willing to work weekends, evenings, and day shifts.

Specifically, You Will:

Provide first level system support to all retail stores and home office users for Point-of-Sale systems, PC’s, AS400, telecommunication, Networks, RF scanners and other hardware.
Interact with Network Analysts, Application Specialists and Telecommunication Analysts to identify and resolve problems.
Contribute ideas and observations to the Team Leader to improve the efficiency of the Support team in achieving phone and SLA thresholds.
Accountable for troubleshooting and resolving client issues on both a proactive and reactive basis.

Some of what you need:

Excellent communication and customer service skills a must.
Excellent troubleshooting and diagnostic skills.
Working knowledge of PCs and Windows operating systems.
Working knowledge of Active Directory, and DOS command line functionality.
Solid understanding of IP architecture protocols (TCP/IP, DNS, WINS) and how they are applied to client/server applications.
Proficient with support tools (PC Anywhere, Citrix), imaging tools and common software applications, (Office 365, Adobe, SAV).
Experienced with remote access software (VPN, Microsoft Terminal Services).
Experience with ServiceNow Call Tracking database.
Takes initiative, seeking opportunities for change, growth and improvement.
Ability to adapt to rapid changes in procedures and processes in a dynamic environment.
Knowledge of AS400 technical support would be an asset.
Knowledge of Citrix Network Topology.
Ability to work with Excel is an asset.
Candidate must have valid driver’s license.
Bilingual (French) is required.

Physical demands/working conditions:

Office environment

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more…

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply on fa-exhh-saasfaprod1.fa.ocs.oraclecloud.com About employer

More about this job

Responsibilities

The Support Specialist is responsible for troubleshooting, resolving, or escalating technical issues for retail and office hardware and software. They must also monitor vendor performance and collaborate with internal teams to ensure efficient resolution of client issues.

Requirements

Candidates must have excellent troubleshooting skills, knowledge of Windows, Active Directory, and networking protocols, and be fluent in both English and French. A valid driver's license and the ability to work flexible shifts, including weekends and evenings, are required.

Skills

Technical support
Troubleshooting
Customer service
Windows operating systems
Active Directory
DOS command line
TCP/IP
DNS
WINS
Office 365
ServiceNow
AS400
Citrix
VPN
Bilingual (French)
Hardware diagnostics

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Point-of-Sale
AS400
PC
Server
Telecommunication
Networks
RF Scanners
TCP/IP
DNS
WINS
PC Anywhere
Citrix
Office 365
Adobe
SAV
VPN
Microsoft Terminal Services
ServiceNow
Hardware
Software
Imaging Tools
Diagnostic Skills
Customer Service
Retail

Seniority

Entry level

Perks

Retirement plan
Performance bonus
Employee discount

Tools

ServiceNow
Active Directory
Citrix
PC Anywhere
Microsoft Terminal Services
VPN
Office 365
Adobe
AS400
RF scanners

Languages

English
French

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Work requirements

Jobs in Canada