Find work in Canada.

320,997 jobs across our Canadian network. How we count

Jobs in Canada

25+ jobs

Email me new jobs Save this search

Added 3 mins ago
Software Developer
Wabtec Corporation
London, ON
Full-time
Bach-Simpson is the lead Event Recorder OEM in the North American Transit market. It designs, develops, and maintains various electronic equipment for trains. The monitoring team in this…
Added 3 mins ago
Lead Full Stack Developer – Angular / Spring Boot
Cognizant
Toronto, ON
Full-time
We are seeking a Lead Developer with strong full stack development experience to join our team. The ideal candidate will bring hands-on expertise in modern web development, microservices,…
Added 3 mins ago
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Canada
Full-time
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 3 mins ago
Salesforce Release Engineer
Cognizant
Toronto, ON
$78,000 to $125,000 CAD / year
Full-time
…valued member of the delivery team and work collaboratively with Development, QA, UAT, Operations, Business stakeholders, Security teams, Infrastructure teams, and external…
Added 3 mins ago
Human Resources Business Partner
Trisura
Toronto, ON
Full-time
…our Benefits & Payroll, Talent Acquisition, and Learning & Development Centers of Excellence to deliver integrated people solutions to the business. This role is highly hands-on - you'll…
Added 3 mins ago
Back End Developer
VySystems
Toronto, ON
Full-time
Influence software architecture and lead design decisions for the Platform, with particular focus on payments and money-movement systems.
Added 3 mins ago
Manufacturing Manager
Pentangle Tech Services | P5 Group
Calgary, AB
Contract
We are seeking an experienced Project Manager to join our Project Management Office (PMO) and lead the planning, execution, and successful delivery of manufacturing and capital projects.
Added 3 mins ago
Designer Principal UI/UX / Principal UI/UX Designer
Highdive
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Added 3 mins ago
Enterprise Architect, Software and Platforms Architecture (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
Full-time
We are looking for highly skilled and organized Enterprise Architect with deep subject matter expertise in Enterprise Software and Platform Architecture for our downtown Toronto, Ottawa or…
Added 3 mins ago
Lead Technical Program Manager
SPARK Microsystems
Montreal, QC
Full-time
SPARK Microsystems is seeking a Lead Technical Program Manager to lead complex, cross-functional technical programs and provide leadership to SPARK’s growing Program/Project Management…
Added 3 mins ago
Assistant Produce Manager
Farm Boy Inc.
Ottawa, ON
$21 CAD / hour
Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 3 mins ago
Business Development Manager
Peninsula Canada
ON · Durham, ON
$150,000 to $200,000 CAD / year
Full-time
Peninsula is the global leader in HR and Health & Safety consultancy and software, supporting over 140,000 businesses worldwide. With more than 40 years of experience and offices across…
Added 3 mins ago
Technical Program Manager
Raas Infotek
Vancouver, BC
Contract
Looking for an experienced Technical Program Manager to lead Front End application development programs. The role involves managing delivery, stakeholder engagement, team coordination, and…
Added 4 mins ago
Information Security Specialist - Issue Management Governance and Reporting
TD
Toronto, ON
Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
Manager, Data Science
TD
Toronto, ON
Full-time
Lead and mentor a team of Data Scientists, providing technical guidance, coaching, performance feedback, and career development support.
Added 4 mins ago
Senior Software Development Manager, Verily Intelligence
Verily
Waterloo, ON
Full-time
As a Senior Software Development Manager in Verily Intelligence, you will lead the AI Development organization: the teams that build the infrastructure and tooling for self-service,…
Added 4 mins ago
National Account Manager - Canada (Confident Remodels)
Installation Made Easy
Remote, Canada
Remote
Added 4 mins ago
Regional Sales Manager - Western Canada
March Networks
Remote, Canada
Full-time · Remote
…broad portfolio that includes IP cameras, video management software, and intelligent edge-based video analytics. As part of Delta Group since 2017, VIVOTEK has played a key role in Delta’s…
Added 4 mins ago
Senior Experience Designer, Generative and Agentic Workflows (Canada)
Autodesk
Vancouver, BC · Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
…experience Autodesk, we are investing in insight-driven product development, seamless digital experiences, and AI-powered innovation to help people achieve meaningful outcomes faster and…
Added 4 mins ago
Business Intelligence Analyst
Agropur
Longueuil, QC · St-Hubert Campus
Full-time
Opportunities to invest in yourself (career development, etc.);
Added 19 mins ago
AI Adoption & Engagement Lead
Bell
Toronto, ON
…happen across all business units. The AI Adoption & Engagement Lead is responsible for driving the enterprise-wide adoption, engagement, and democratization of our AI platforms, promoting a…
Added 19 mins ago
Principal Software Engineering - Virtualization
General Motors
Markham, ON
Full-time
General Motors is seeking a highly skilled and experienced professional to join our team as the Staff Engineer of Software Engineering, Embedded Platform. As a Continuous Integration…
Added 19 mins ago
Sales Representative – Medical Billing Solutions | Quebec
Petal
Remote, Canada
Full-time · Remote
Lead discovery calls to understand prospective customers’ needs, challenges, and priorities.
Added 19 mins ago
Assistant Chef Manager
Farm Boy Inc.
Ottawa, ON
From $21 CAD / hour
Full-time
Support team development through training, coaching, motivation, and recognition while maintaining a high level of trust, confidentiality, and professionalism.
Added 19 mins ago
Services vétérinaires, Animaux de compagnie / Companion Animal Veterinary Services
Merck
Ottawa, ON · Kirkland, QC · Montreal, QC · Pointe-Claire, QC · Quebec, QC · Saint-Hyacinthe, QC · Sherbrooke, QC
Full-time

Staples Canada

Bilingual Technical Support Team Lead

Richmond Hill, ON, Canada

Job type: Full-time
Experience: 2-3 years of leadership/supervisory experience and in a technical field
Posting language: English
Posted: Oct 2, 2026

Apply About employer

Applications open in a new tab.

Original job description

Some of what you will do:

As the Technical Support Team Lead, you will be responsible for the supervision and development of a team of Technical Support Agents, providing quality support to our internal customers. You will inspire the team to deliver exceptional service to our internal customers through feedback, coaching and performance management. You will lead your team of direct reports, engaging in performance management, talent development, recruitment, and training. As a lead, you will support our high standards for customer experience by leading the daily operations of the Tech Support Operations team, acting as an impartial resource for service escalations and partnering with various cross functional teams to deliver a seamless customer experience. Be willing to work weekends, evenings, and available for after-hours support in the event of an outage.

Specifically, You Will:

Create and manage shift schedules to ensure adequate coverage for support services.
Create, modify, and maintain knowledge articles to minimize recurring technical issues and improve first-call resolution.
Ensure high customer satisfaction by managing response times, average wait time, ageing tickets, and quality of support services.
Oversee and manage all IT incidents, ensuring proper prioritization and timely resolution.
Generate and update reports on support team performance and review them with Sr. Manager.
Responsible for developing and maintaining a high-performance work team that delivers remarkable service.
Evaluate and recommend tools or technologies to enhance support efficiency and effectiveness.
Manage inventory levels and disruptions with vendors and notify Sr. Manager if service impact is anticipated.
Provide a positive experience by leveraging strong and professional communication skills, thoroughly understanding the problem, and systematically and efficiently diagnosing and resolving the problem using approved processes.
Support frontline operations as required, including but not limited to call queue, handling/creating technical support tickets, triaging inbound contacts across multiple service paths, etc.
Attend product knowledge sessions, and transfer knowledge to L1 & L2 (knowledge articles, one-on-one training, or team training sessions) as appropriate.
Keep current on customer issues and technical escalations, refer recurring or high-risk situations to the Sr. Manager with proposed resolution and partner to resolve.
Support chain wide outages by assisting with verification, sending communication, and or aligning L1 resources to support recovery plans.
Investigate ageing incidents and escalations and work with cross-functional teams to resolve. Refer recurring or high-priority incidents to the Sr. Manager with the proposed resolution and partner to resolve them.

Some of what you need:

2-3 years of leadership/supervisory experience and in a technical field
4-5 years in a customer service environment
Degree, diploma or certificate in a technical field an asset.
Proficiency in French language is required.
Information technology hardware, software, and related systems in an enterprise environment.
Help Desk/Call Center operations and administration.
Strong technical background ability to navigate various systems and tools.
System utilities, features, installation, maintenance procedures and diagnostic techniques
Demonstrate interpersonal and communication skills in working with users to interpret and provide appropriate solutions.
Strong communication and customer service skills.
Ability to de-escalate customer concerns by leveraging empathy, logic and superior soft skills.

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Technical Support Team Lead is responsible for supervising and developing a team of agents to ensure high-quality service and performance. They will manage daily operations, handle escalations, and maintain technical knowledge resources to support internal customers.

Requirements

Candidates must have 2-3 years of leadership experience in a technical field and 4-5 years of customer service experience. Proficiency in French is required, along with a strong background in IT systems and help desk administration.

Skills

Technical support
Team leadership
Performance management
Coaching
Customer service
Incident management
Knowledge management
Scheduling
French language proficiency
IT hardware
IT software
Help desk operations
Diagnostic techniques
Communication skills
De-escalation
Problem solving

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Technical Support
Team Lead
Performance Management
Coaching
Recruitment
Training
Operations Management
Service Escalations
Knowledge Articles
IT Incidents
Reporting
Inventory Management
Call Queue
Diagnostic Techniques
Enterprise Environment
Help Desk
Call Center
System Utilities
Communication Skills
De-escalation
Hybrid
Richmond Hill
Staples Canada

Report this job