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Added 3 mins ago
GD
DYNAMITE - Seasonal Sales Associate - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Part-time
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 18 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Halifax, NS
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 18 mins ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
The Event Producer is primarily responsible for the successful planning and execution of corporate events, association events, keynotes, special events and branding activations. The Event…
Added 18 mins ago
SI
Wireless Sales Consultant
Staples Inc.
Edmonton, AB
- Full-time
As a Wireless Sales Consultant, you are a champion of the customer experience in the wireless department. You enable our work, learn, and grow culture for our customers and associates.…
Added 33 mins ago
TS
Associate, Business Development
TalentSphere Staffing Solutions
Vancouver, BC
- Full-time
Reporting to the Senior Product Manager, the Associate, Business Development will support scientific and commercial initiatives spanning business development research, market and…
Added 33 mins ago
TC
Shop Technician
Toyota Canada Inc.
Toronto, ON
- Full-time
Professional growth and development programs to help advance your career
Added 33 mins ago
A
AI Architect, Manager
Avanade
Toronto, ON
- Full-time
The AI Architect is responsible for designing and developing scalable AI solutions aligned to a business strategy and benefits case as well as supporting as an AI technical advisor and SME…
Added 33 mins ago
BB
Retail Associate (Full Time)
Best Buy Canada
Fort McMurray, AB
- Full-time
You’ll love it here! We are hiring immediately for a retail associate, which we call a solutions advisor at Best Buy. As a retail associate, you will keep our store looking great and…
Added 33 mins ago
Associate Manager, Financial Underwriting Practices
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
Individual insurance is a major part of Canada Life’s Canadian Operations. The Associate Manager, Financial Underwriting Practices will help protect and grow our insurance sales by…
Added 49 mins ago
GD
DYNAMITE - Sales Associate PT - Quartier DIX30 (Square)
Groupe Dynamite, Inc Garage
Brossard, QC
- Part-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 49 mins ago
RB
Relationship Manager Intern, Business Market
Royal Bank of Canada
Surrey, BC
- Full-time
Business development and client acquisition and prospecting skills, including building and leveraging valuable Centres of Influence within the local business community
Added 49 mins ago
NC
Counter Sales - HVAC
Noble Corporation
Toronto, ON · North York, Ontario
- Full-time
Start a rewarding career at our Lesmill Profit Centre as a Counter Sales Associate- HVAC! We are in business to help our customers succeed!
Added 1 hour ago
KB
Project Sales Associate
Kent Building Supplies
Moncton, NB
- Full-time
Project Centre Sales Representatives are sales professionals that partner with customers to fully understand their needs and assist in planning construction and renovation projects. As…
Added 1 hour ago
GD
DYNAMITE - Seasonal Sales Associate - Centre Eaton Montreal
Groupe Dynamite
Montreal, QC
- Temporary
Reporting to the Store Manager, your main focus as Seasonal Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each…
Added 1 hour ago
C
Temporary Sales Associate
Coach
Markham, ON
- Part-time
The Sales Associate is the front‑line ambassador of the Coach brand. You will deliver an elevated, personalized shopping experience, meet personal and store sales goals, and support daily…
Added 1 hour ago
Overnight Maintenance
McDonald's
Winnipeg, MB
While previous experience working in food service or retail as a barista, server, sales associate, cashier, team member, or customer sales representative is always helpful and appreciated,…
Added 1 hour ago
PT
System Designer - AV
Paladin Technologies
Vancouver, BC
- Full-time
Conducts surveys to gather field data; prepares drawings, layouts, and other visual aids; prepares technical construction drawings. Reviews the development of designs for compliance with…
Added 1 hour ago
GD
DYNAMITE - Sales Associate PT - Quartier DIX30 (Square)
Groupe Dynamite
Brossard, QC
- Full-time
Reporting to the Store Manager, your main focus as Sales Associate is to provide an exceptional shopping experience to each customer, and build long term relationships with each customer.…
Added 1 hour ago
KB
Department Manager Front End
Kent Building Supplies
Halifax, NS
- Full-time
…opportunities to learn new skills, take on new challenges, and grow your career. Many of our leaders started in frontline roles and advanced through experience, development, and hard…
Added 1 hour ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
Added 1 hour ago
TH
Department Supervisor Full-Time - 7265 Saskatoon South
The Home Depot
Saskatoon, SK
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 1 hour ago
T
Commercial Card Associate Product Manager
TD
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…
Added 1 hour ago
S
Part Time Retail Associate (Optical): Georgetown, ON
Specsavers
Georgetown, ON
- Part-time
Founded 40 years ago in the UK by visionary optometrists Doug and Mary Perkins, Specsavers has remained privately owned since day one. Today, we are a $7.8 billion global business with over…
Added 2 hours ago
TH
SUPERVISEUR, SERVICES 90, 91 ET 96
The Home Depot Canada
Dartmouth, NS
- Full-time
Under the management of Department Supervisors, our Associates can flourish and reach their peak. They provide leadership by coaching, training, motivating and inspiring associates to…
Added 2 hours ago
TS
Commercial Card Associate Product Manager
TD Securities
Toronto, ON
- Full-time
The Commercial Card Associate Product Manager supports the development, delivery, and ongoing management of Commercial Card products and capabilities. Working under the direction of more…

Staples Canada

Customer Service Representative

Mississauga, ON, Canada

Full-time

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Job details

Job type: Full-time
Posting language: English
Posted: Oct 26, 2026

Original job description

Some of what you will do:
At Staples Professional, we’re committed to delivering exceptional service and building lasting relationships with our customers. As a Customer Service Representative (CSR), you will play a pivotal role in our success by ensuring that our customers’ product needs are met efficiently, and no sale is ever lost. In this role, you will foster trust with our customers by addressing their orders and inquiries with empathy, curiosity, and a solution-oriented mindset. You’ll work diligently to provide complete, end-to-end support for every customer interaction, always striving to minimize their effort and maximize their satisfaction. Your focus on delivering seamless experiences will not only resolve customer needs but also promote long-term loyalty to the Supreme brand.

Specifically, You Will:

Offer win / win customer solutions to optimize benefits for customers and Staples.
Support our sales partners to achieve their goals by making it easy for customers to interact with Customer Service.
Place customer orders with precision to ensure seamless delivery. Proactively offer additional products as a “complete solution”.
Provide solution-oriented product, pricing, and availability information. Leverage internal product specialists as necessary to support the sale process.
Update customers on delivery and order status. Provide alternative product solutions if timelines don’t meet customer needs.
Provide first level support for questions and issues regarding the use of E-Way (customer online ordering platform), including resolving E-way exception errors and processing E-way return requests.
Encourage customers who don’t currently use the online ordering platform to do so and assist them in gaining access to the website.
Process product / order return requests to allow for quick and accurate resolution for the customer.
Correct invoicing issues for customers.
Record all contacts in the customer call tracking tool to ensure proper and accurate information is available for reporting, analysis and insights.
Communicate to customer service management all pertinent customer updates, system issues or any other barriers to providing exceptional customer service.
Additional duties as assigned.

Some of what you need:

High School Diploma or equivalent.
Passionate about customer service. A customer-centric mindset.
Proficient typing skills; familiar with Windows environment.
Previous experience in customer service.
Previous experience in Business-to-Business environment.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Customer Service Representative will provide end-to-end support by managing customer orders, inquiries, and returns with a solution-oriented approach. They will also collaborate with sales partners and maintain accurate records in the company's tracking tools to ensure high customer satisfaction.

Requirements

Candidates must have a High School Diploma or equivalent and previous experience in a customer service or B2B environment. Proficiency in typing and familiarity with the Windows operating system are also required.

Skills

Customer service
Communication
Problem solving
Order processing
Data entry
Windows environment
Typing
B2B support
Solution-oriented mindset
Relationship building

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
B2B
Order Management
E-Way
Invoicing
Data Entry
Windows
Product Support
Relationship Management
Sales Support
Returns Processing
Customer Loyalty
Problem Resolution
Communication
Professionalism

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