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Added 10 mins ago
TH
Manager Payroll and Benefits
Tim Hortons® Foundation Camps
ON · Saint George, ON
- Full-time
The Manager, Payroll and Benefits leads accurate, timely biweekly payroll processing for employee groups across Canada and the United States while ensuring compliance with applicable…
Added 10 mins ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 10 mins ago
B
Finance Manager
BGIS
Markham, ON
- Full-time
Finance Manager is accountable for financial reporting, financial planning and analysis, process development and internal control adherence for a large CBG. The candidate should have a…
Added 25 mins ago
S
Senior Manager, Quality Assurance and Financial Crime Operations – Canada
Sunlife
Toronto, ON
- Full-time
The Senior Manager, Quality Assurance and Financial Crime Operations is a senior individual contributor role within Canada Financial Crime Compliance, reporting to the Director, Financial…
Added 25 mins ago
GK
Privacy and Health Information Coordinator
Grandview Kids
Ajax, ON
- Contract
Added 25 mins ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 25 mins ago
AP
Manager, Data Analytics and Reporting
Alexion Pharmaceuticals, Inc.
Mississauga, ON
- Full-time
The Manager, Analytics & Reporting will lead the creation of trusted, scalable analytics and reporting that power the US Commercial business across Specialty Pharmacy, Specialty Infusion…
Added 25 mins ago
WC
(CAN) Support Manager, Quality Assurance
Walmart Canada
Maple, ON
- Full-time
Develops, implements, and maintains an Operational Audit process for their site. Ensures site operational audits are conducted on a regular basis; analyses audit reports/data, prepares…
Added 25 mins ago
A
Senior Project Manager
Affinity
Halifax, NS · Greater Halifax Metropolitan Area
- Contract
On behalf of our public-sector client, we are seeking a Senior Project Manager. The successful candidate will provide project management services to support the development and delivery of…
Added 40 mins ago
MC
Assistant Manager, Wealth Sales Support
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
The role: Reporting to the Manager, Wealth Sales Support, the Assistant Manager, Wealth Sales Support leads the Mutual Fund Support Representatives who provide day-to-day operational and…
Added 40 mins ago
W
(CAN) Support Manager, Quality Assurance
Walmart
Maple, ON
- Full-time
Develops, implements, and maintains an Operational Audit process for their site. Ensures site operational audits are conducted on a regular basis; analyses audit reports/data, prepares…
Added 54 mins ago
A
Project Manager – IT & Cloud Delivery
Acunor
Toronto, ON
- Contract
Seeking an experienced Project Manager to lead IT and cloud projects throughout the delivery lifecycle. The role involves ownership of scope, schedules, budgets, resources, risks and…
Added 54 mins ago
KG
Intermediate Risk and Control Analyst
K&K Global Talent Solutions INC.
Toronto, ON
- Full-time
Propose solution to complex questions for brainstorming and guidance from director or manager
Added 54 mins ago
S&
Manager, Complex Accounting
Stevenson & White
Ottawa, ON
- $120,000 to $140,000 CAD / year
- Full-time
…opportunity. Reporting to the Director of Financial Reporting, the Manager, Complex Accounting, will oversee the assessment of complex accounting matters and financial transactions,…
Added 54 mins ago
HF
Fund Accounting Manager (Credit Funds)
HS Financial Technologies
Halifax, NS
- Full-time
A Fund Accounting Manager (Credit Funds) will be required to manage the overall NAV calculation process within the guidelines and procedures provided by HS Financial Technologies (formerly…
Added 54 mins ago
Finance and Budget Analyst B054-26
Legal Aid BC
Vancouver, BC
Assist in completion of year end audit requirements by preparing annual audit working papers and supporting documentation;
Added 1 hour ago
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Nurse Practitioner
Gilbert Centre
Barrie, ON
- Part-time
…Social Worker, Peer Support Worker, and the Health Program Manager to deliver care grounded in justice, informed by lived experience, and responsive to the real needs of our…
Added 1 hour ago
B
Branch Manager
BMO
Calgary, AB
- Full-time
Resolves complex or unresolved customer situations or escalates to the next higher manager for resolution.
Added 1 hour ago
Senior Financial Systems Analyst, Governance
Trans Mountain
Calgary, AB
Broad understanding of accounting processes, Internal Controls over Financial Reporting and audit evidence requirements
Added 1 hour ago
Director, Advisory & Regulatory Affairs - Toronto
Scotiabank
Toronto, ON
Lead all aspects of regulatory requirements affecting the business, including CIRO, OSFI and internal and external audit requests and related communications
Added 1 hour ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 1 hour ago
UO
Enrolment Services Advisor (Recurring Part-time)
University of Calgary
Calgary, AB
- Part-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Peak operational periods, including August, September, and January, may…
Added 1 hour ago
L
Senior Manager, Asset Protection & Safety, Global Fulfillment, Western Distribution Centers
lululemon
BC · British Columbia, Canada
- Full-time
Within Global Fulfillment AP&S, Distribution Centers, the Senior Manager, Asset Protection & Safety provides strategic and operational leadership for safety, security, and asset protection…
Added 1 hour ago
UO
Enrolment Services Advisor
University of Calgary
Calgary, AB
- Full-time
As a member of the Enrolment Services team, this position reports to the Manager, Enrolment Services Operations. Hours of work for this position are 35 hours per week, Monday-Friday. Peak…
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
Working with Internal Audit and the global Finance and Operations teams, the Manager, Internal Controls will play a critical role in Husky’s global financial reporting. This includes the…

Staples Canada

IT Operations Process Coordinator

Richmond Hill, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: 3–5 years of experience in IT operations, project coordination, or infrastructure / data center support.
Posting language: English
Posted: Oct 27, 2026

Original job description

Some of what you will do:

Support the Data Center Operations team by coordinating day-to-day maintenance activities, tracking infrastructure project tasks, and maintaining the operational documentation that keeps the data center environment running reliably. Serve as the coordination point between engineers, vendors, and leadership - making sure maintenance windows are scheduled, work is tracked to completion, and records are accurate and audit-ready. Maintain task and project tracking using tools such as ServiceNow or Jira Kanban boards to ensure visibility and accountability across the team.

Specifically, You Will:

Coordinate scheduling of routine and preventive maintenance for data center infrastructure (server rooms, network closets, power, and cooling systems).
Track maintenance windows and change activities using ServiceNow, or an equivalent ITSM tool, to minimize disruption to production systems.
Serve as the first point of coordination for on-site vendor visits and service calls.
Track tasks, timelines, and dependencies for data center infrastructure projects using a Kanban board (e.g., Jira) or equivalent tracking tool.
Maintain project trackers and flag schedule or resource risks to the Manager, Data Center Operations.
Support post-project documentation and close-out activities.
Maintain accurate runbooks, maintenance logs, asset inventories, and vendor service records.
Support change management documentation and audit / compliance readiness for the data center environment.
Identify and document opportunities to standardize or improve recurring operational processes.
Coordinate communication between the Data Center Operations team, vendors, and other Enterprise Technology and Systems groups.
Support purchase order and invoice tracking for data center vendor contracts, in partnership with vendor management.
Prepare status updates, dashboards, and reporting materials for team and leadership review.

Some of what you need:

Post-secondary education in Information Technology, Business Administration, or a related field, or equivalent work experience.
3–5 years of experience in IT operations, project coordination, or infrastructure / data center support.
Experience supporting vendor relationships or contract / PO administration is an asset.
Experience in a retail, distribution, or multi-site IT environment is an asset.
Strong organizational skills with proven ability to manage multiple concurrent tasks and deadlines.
Working knowledge of ITSM / ticketing tools such as ServiceNow, and task or project tracking tools such as Jira Kanban boards, for tracking incidents, changes, and tasks.
Proficiency in Microsoft Excel, Word, and PowerPoint for tracking and reporting.
Excellent written and verbal communication skills; comfortable coordinating between technical and non-technical stakeholders.
Exposure to ITIL practices (change, incident, and problem management) is an asset.
Familiarity with data center infrastructure (servers, storage, networking, power / cooling systems) is an asset.

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Occasional data center site visits may be required to support maintenance coordination.

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The IT Operations Process Coordinator supports the Data Center Operations team by managing maintenance schedules, tracking infrastructure projects, and maintaining operational documentation. They serve as a primary point of contact for vendors and internal stakeholders to ensure audit readiness and process efficiency.

Requirements

Candidates should have 3–5 years of experience in IT operations or project coordination and possess strong organizational skills. Proficiency in ITSM tools like ServiceNow and project tracking tools like Jira is required, along with post-secondary education in a related field.

Skills

IT Operations
Project Coordination
Data Center Infrastructure
ServiceNow
Jira
Kanban
ITSM
Change Management
Vendor Management
Documentation
Asset Inventory
Communication
Microsoft Excel
Microsoft Word
Microsoft PowerPoint
ITIL

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

IT Operations
Data Center
Project Coordination
ServiceNow
Jira
Kanban
ITSM
Infrastructure
Maintenance
Vendor Management
Change Management
Audit Readiness
Compliance
Runbooks
Asset Inventory
ITIL
Incident Management
Problem Management
Microsoft Office
Reporting
Dashboards
Purchase Orders
Invoicing
Server Rooms
Network Closets
Power Systems
Cooling Systems
Stakeholder Management
Hybrid Work
Enterprise Technology

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