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Staples Canada

Manager, Facility Operations

Richmond Hill, ON, Canada

Job type: Full-time
Education: High school diploma
Posting language: English
Posted: Sep 30, 2026

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Original job description

Some of what you will do:

This role will manage facility operations nationally for Staples Canada. The role will meet or exceed defined customer service requirements, with team members following established processes for the effective triage, vendor dispatch, follow-up and resolution of facility work orders. This role is also responsible for keeping retail facilities well maintained and operational. The incumbent will be responsible for the development, analysis and reporting of performance metrics related to facility operations, as well as providing coaching and development for the team.

Specifically, You Will:

Coaching and Development: 30%

Provide coaching, role modeling and development to multiple direct reports Execute and delivery of performance appraisals in accordance with Staples Policy
Create annual objectives for team and hold individuals accountable for creation of quarterly goals to support functional team goals, report on results and provide timely feedback
Handle any service escalations - nationally

Effective Process: 30%

Oversee Maintenance responsibilities - Retail - ensuring maintenance schedules are accurate and executed accordingly this includes reviewing all contracts, scope of work and participating in any maintenance related RFP for the Retail locations
Oversee facilities coordinator for Retail and ensure proper coverage (day to day and on a project basis)
Own R&M service agreements nationally and ensure high degree of service and execution – includes vendor management, scope creation, SME for sourcing
Create and maintain facility standards for retail workspaces, washrooms, common areas and back-of-house spaces, including cleanliness, supplies and service expectations.
Provide context for capital and expense budget creation (annually) and reporting (monthly) to ensure adherence to budget and to maintain a standard of condition for retail.
Oversee Retail WOs – timeliness, costs, and contractor selection
Lead CMMS implementation and ongoing ownership, including workflows, process design, system adoption, data integrity, user training, vendor compliance and performance reporting continuous improvement.

Safety and Security: 5%

Ensure sites are properly secured at all times
Ensure and verify proper issuance FOBS when required (trades, visitors)
Contact appropriate Facilities personnel when required for any facilities emergency
Main point with Enerfrog on inclement weather notifications

Some of what you need:

5+ years of previous experience in a corporate facilities environment
1-3 years of supervisory/management experience
Experience in a front desk role or leading the function of a front desk role is an asset
Completion of High School Diploma is required
Strong communication skills both written and oral
Highly proficient with computer programs associated with courier shipments, item tracking and bar coding
Intermediate knowledge of MS office – outlook, excel, ppt, word
Working knowledge and experience with Xerox copiers would be an asset
Project/Time Management
Strong decision making skills/high level of independent thought required.
Financial acumen

Physical demands/working conditions:

Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy.
Regular handling (lifting/pulling/carrying) of heavy boxes and equipment (approx. 20-40 lb.)
Requires frequent standing (35-65% of time)

Some of what you will get:

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

#Bringyourpassion

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The role manages national facility operations for Staples Canada, ensuring retail facilities are well-maintained and operational. Responsibilities include vendor management, performance metric analysis, team coaching, and overseeing maintenance schedules and budgets.

Requirements

Candidates must have at least 5 years of experience in a corporate facilities environment and 1-3 years of supervisory experience. A high school diploma is required, along with proficiency in MS Office and strong communication and project management skills.

Skills

Facility operations
Vendor management
Performance metrics
Team leadership
Budgeting
Maintenance scheduling
CMMS implementation
Project management
Financial acumen
Communication skills
Decision making
Data integrity
Process design
Contract management
Safety and security

Benefits

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Facility Operations
Retail
Vendor Management
CMMS
Maintenance
Budgeting
Performance Appraisals
RFP
SME
Data Integrity
Project Management
Financial Acumen
MS Office
Outlook
Excel
PowerPoint
Word
Safety
Security
Facility Standards
Capital Budgeting
Expense Budgeting
Work Orders
Contractor Selection
Process Improvement
Team Coaching
Reporting
Operations Management
Corporate Facilities
Hybrid Work

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