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Staples Canada

Regional Services Manager

Saskatoon, SK, Canada

Full-time

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Job details

Job type: Full-time
Experience: ⦁ 5+ years of multi-unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.
Posting language: English
Posted: Nov 3, 2026

Original job description

Some of what you will do

The Regional Services Manager is accountable for driving profitable growth in print and marketing, wireless telecommunications, and technology services across assigned stores. This role focuses on delivering a consistent, best-in-class experience while leading initiatives that enhance customer engagement, streamline operations, and develop high-performing teams. The manager will create, communicate, and execute strategic plans in collaboration with stakeholders at all organizational levels. Their leadership ensures alignment with corporate strategies and exceptional execution of the company’s value propositions.

Specifically, you will

⦁ Drive sales growth across print, wireless, warranty and tech support services by implementing customer – focused strategies. Such as: promoting referral programs, promoting lead generation and cross-promotion between business units and identifying new market opportunities in both B2B and consumer segments.

⦁ Develop and execute business improvement plans in collaboration with district and home office leadership that reduce operational friction, improve customer satisfaction, and drive profitability across the region.

⦁ Coach and assess store teams in print, marketing, wireless, and technology services, identifying development opportunities and building high-performing teams.

⦁ Lead operational excellence by aligning stores with national standards and ensuring consistent execution of tools, processes, and customer engagement practices.

⦁ Partner with store leaders and the talent team to ensure top-tier hiring decisions are made for service roles, using available tools and resources effectively.

⦁ Address performance concerns in collaboration with store leadership, ensuring timely and structured follow-up at 30, 60, and 90-day intervals.

⦁ Support onboarding and training of new General Managers, Assistant Managers, and service supervisors, ensuring completion of training and implementation of performance improvement plans.

⦁ Foster a culture of accountability and continuous improvement, setting clear expectations and holding teams responsible for achieving results.

⦁ Monitor market trends and customer feedback to inform strategy and influence product and service development that meets evolving customer needs.

Some of what you need

⦁ 5+ years of multi-unit leadership experience in retail, print, or wireless sales, with a proven ability to drive profitable growth and sales.

⦁ Advanced knowledge of print and marketing services, wireless telecommunications, and technology support.

⦁ Strong financial and strategic acumen, including experience with sales forecasting, performance analysis, and budget management.

⦁ Exceptional leadership and coaching skills, with the ability to develop high-performing teams and foster a culture of accountability.

⦁ Excellent communication and relationship-building skills, with the ability to influence and collaborate across all organizational levels.

Additional Information

⦁ Regular travel is required.

Some of what you will get:

⦁ Associate discount

⦁ Health and Dental benefits

⦁ RRSP/DPSP

⦁ PTO and Personal Days

⦁ Performance bonuses

⦁ Learning & Development

⦁ And more...

#MakeAnImpact

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

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More about this job

Responsibilities

The Regional Services Manager is responsible for driving profitable growth in print, marketing, wireless, and technology services across assigned stores. They lead initiatives to enhance customer engagement, streamline operations, and develop high-performing teams through strategic planning and coaching.

Requirements

Candidates must have 5+ years of multi-unit leadership experience in retail, print, or wireless sales. The role requires advanced knowledge of service offerings, strong financial acumen, and the ability to travel regularly.

Skills

Multi-unit leadership
Retail management
Sales growth
Strategic planning
Financial acumen
Performance analysis
Budget management
Coaching
Team development
Communication
Relationship building
Operational excellence
B2B sales
Customer engagement
Market analysis

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
PTO
Personal days
Performance bonuses
Learning & Development

Visa sponsorship

Not detected in the job text

Keywords

Regional Services Manager
Retail
Print Services
Wireless Telecommunications
Technology Services
Sales Growth
B2B
Consumer Segments
Operational Excellence
Performance Management
Strategic Planning
Budget Management
Sales Forecasting
Team Leadership
Onboarding
Training
Market Trends
Customer Satisfaction
Accountability
Multi-unit Leadership

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