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As a Customer Service Representative, you will enjoy:
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Staples Canada

Retail General Manager

Mississauga, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: 3-5 years of experience in a retail management role.
Posting language: English
Posted: Nov 4, 2026

Original job description

Some of what you will do

We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model, inspire a customer-first mentality, and foster a culture of continuous improvement. Your leadership will be pivotal in achieving business and financial results, developing talent, and enhancing customer experiences.

Specifically, you will

Drive Operational and Sales Excellence: Model and nurture our sales culture to add value for our customers. Oversee all aspects of Brand Standards and implement continuous improvement initiatives.
Leadership: Lead by example and with purpose, motivate and empower your team, and inspire exceptional customer service. Execute day-to-day floor leadership duties, making confident and purposeful decisions.
Strategic Vision: Develop and execute a strategic vision to promote a customer-first mentality within the team. Inspire and work through your entire store team to bring this vision to life.
Financial Management: Achieve business and financial targets by monitoring budgets, analyzing reports, and making informed decisions.
Business Development: Identify and pursue business development opportunities, partner with customers for B2B solutions, and drive sales conversion.
People Management: Manage scheduling, coach and develop talent, recruit top talent, and nurture employee engagement. Create an environment in which you and your team focus on development as a priority.
Communication: Disseminate business communications, initiatives, and results. Act as a change leader and ensure transparency.
Health & Safety: Ensure compliance for all aspects of Health & Safety, Asset Protection (AP), Privacy, and company policies and procedures.

Some of what you need

3-5 years of experience in a retail management role. Preferably as a General Manager.
Proven experience with achieving sales and service targets with a customer-centered approach.
Ability to lead in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Excellent communication and interpersonal skills, people are inspired by your communication.
Experience in coaching, developing talent, and managing teams.

Some of what you will get

Associate discount
Health and dental benefits
Competitive PTO; Personal Days
RRSP/DPSP program
Performance bonus
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The General Manager is responsible for leading retail operations, driving sales excellence, and fostering a customer-first culture. They will oversee financial performance, manage store talent, and ensure compliance with company policies and safety standards.

Requirements

Candidates must have 3-5 years of retail management experience, preferably as a General Manager. Strong leadership, communication, and organizational skills are required to manage teams and achieve business targets in a fast-paced environment.

Skills

Retail management
Operational excellence
Sales leadership
Customer service
Financial management
Business development
Team development
Coaching
Strategic planning
Budgeting
Asset protection
Communication
Change management
Scheduling
Recruitment
Problem solving

Benefits

Associate discount
Health and dental benefits
Competitive PTO
Personal days
RRSP/DPSP program
Performance bonus
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail management
General Manager
Operational excellence
Sales culture
Brand standards
Customer experience
Financial targets
Budgeting
Business development
B2B solutions
Sales conversion
Talent development
Employee engagement
Asset protection
Health and safety
Privacy compliance
Change leadership
Staples Canada
Retail operations
Floor leadership

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