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Added 14 mins ago
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Senior Structural Engineer
Entuitive
AB · Edmonton, AB
- $95,000 to $125,000 CAD / year
- Full-time
Lead internal project design teams, including delegating appropriate design tasks to and overseeing the technical production of the design engineers.
Added 14 mins ago
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Senior Manager, Canadian Tax
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Toronto, ON · North York, ON
- Full-time
We are seeking an experienced and strategic Senior Manager, Canadian Tax to lead all aspects of Canadian tax compliance, reporting, planning, and controversy management. This role will…
Added 14 mins ago
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Senior Environmental Scientist / Engineer / Technologist
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AB · Edmonton, AB
- Full-time
You will lead field programs, contribute to Phase I and Phase II Environmental Site Assessments, provide technical oversight, and support Project Managers to ensure work is delivered…
Added 14 mins ago
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Intermediate Environmental Scientist, Engineer-in-Training or Technologist
Worley
AB · Edmonton, AB
- Full-time
Working closely with Project Managers, senior technical specialists, and multidisciplinary teams, you will lead environmental field programs, contribute to technical assessments and…
Added 14 mins ago
TC
Retail Customer Service Coordinator Full Time Winners - Royalty Crossing
TJX Canada – Winners, Marshalls, HomeSense
Charlottetown, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 14 mins ago
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Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
…satisfaction, and operational efficiency. Supply Chain will lead daily purchasing, inventory, and operational continuity; you will bring the strategic category, market, and supplier…
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QA/QC Engineer
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- Full-time
ISO 9001:2015 implementation experience, Lead Auditor or Internal Auditor certification, or equivalent competency
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Technical Safety Specialist
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- Full-time
Ability to lead and coordinate technical staff
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Technical Safety Specialist
Hitachi Rail
Burnaby, BC
- Full-time
Ability to lead and coordinate technical staff
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Systems Development Engineer Intern, Canada 2027
Amazon
Vancouver, BC
- Full-time
…opportunity to impact the evolution of Amazon technology as well as lead mission-critical projects early in your career. Your work will contribute to solving some of the most complex…
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Education Director – Oxford Learning North Vancouver
Oxford Learning Centres Inc.
North Vancouver, BC
- Part-time
Oxford Learning North Vancouver is seeking a motivated, organized, and personable Education Director to lead the day-to-day operations of our learning centre.
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Sr Program Specialist
Honeywell Aerospace
Mississauga, ON
- Full-time
…directly to one of the world’s most advanced defense aviation…
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Senior Sales Representative, Core Major Accounts (Hunter)
ADP
Calgary, AB
- Full-time
…backed by experienced sales leadership, award‑winning training programs, clear career paths, and industry‑leading compensation and benefits - including luxury incentive trips and…
Added 14 mins ago
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Coordinator, Student Programs
McCarthy Tétrault
Montreal, QC
- Full-time
…and approaches. Together, these principles shape how we work, lead, and grow - every…
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HR
Signaling System Engineer
Hitachi Rail
Mississauga, ON
- Full-time
3 -5 years’ experience as a lead systems/design engineer in signaling system projects
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Assistant Store Manager Homesense - Milton
TJX Canada – Winners, Marshalls, HomeSense
Milton, ON
- $48,592.5 to $68,029.5 CAD / year
- Full-time
Implement strategies to meet sales, expense, and customer service targets. Coordinate loss prevention and operational programs and improve store layout and efficiency.
Added 14 mins ago
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Security Specialist
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Dartmouth, NS
- $70,000 to $85,000 CAD / year
- Full-time
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Added 14 mins ago
Product Advisor - Jim Pattison Toyota Northshore
The Jim Pattison Auto Group
North Vancouver, BC
Exclusive access to vendor promotions, offers and purchase programs.
Added 14 mins ago
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Warehouse Lead & Driver (Thrift Stores)
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Victoria, BC
- Full-time
The Thrift Store Warehouse Lead supports the day-to-day operation of the thrift warehouse by coordinating donation flow, sorting, distribution, and transportation activities. This role…
Added 14 mins ago
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Marketing Manager
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AB
- Full-time
Build customer-centric marketing programs that support growth across complex B2B sales cycles
Added 14 mins ago
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Pharmacy Manager, Hourly Part Time Flexible Shifts
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Morinville, AB
- Part-time
Proven ability to drive and build the business, lead by example and support enterprise programs
Added 24 mins ago
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Sales planning manager
CANWEST PACIFIC TRADING INC.
Vancouver, BC
- From $56.25 CAD / hour
- Full-time
- On-site
Lead sales team in building relationships with business clients and manage negotiations of sales contracts
Added 28 mins ago
TL
Children's Fitness Instructor - The Little Gym of Durham
The Little Gym of Silver Spring
ON · Durham, ON
- Part-time
Teach amazing classes and lead fabulous birthday parties based on our proven curriculum and teaching method (don't worry, we'll teach you how!)
Added 29 mins ago
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Director of Engineering and Capital Planning
City of Iqaluit
Iqaluit, NU
- Full-time
Lead the development, implementation, and ongoing management of the City's multi-year capital infrastructure and capital spending programs.
Added 29 mins ago
OD
Salesforce Lead
OSI Digital
Toronto, ON
- $40,000 to $130,000 CAD / year
- Full-time
Lead the design, architecture, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud. Experience with Data Cloud is a strong plus.

Staples Canada

Retail Operations Supervisor

Thornhill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to drive sales. They also coach associates, facilitate training, and ensure a safe, customer-focused environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong organizational skills and a keen eye for visual merchandising are required.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Staff training
Performance coaching
Sales target achievement
Health and safety compliance
Multi-tasking
Prioritization
Communication
Reporting
Freight flow management

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Cash Office
Keyholder
Sales Targets
Performance Coaching
Health & Safety
Visual Merchandising
Reporting
Staff Training
Operational Excellence
Staples Canada

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