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Added 14 mins ago
NF
Apparel Assistant Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 14 mins ago
L
Senior Technology Manager - Security Engineering and Architecture
lululemon
Vancouver, BC
- Full-time
…includes creating an equitable, inclusive and growth-focused environment for our…
Added 14 mins ago
NF
Grocery Assistant Department Manager Part Time Day
No Frills
AB · Edmonton, AB
- Part-time
…job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 14 mins ago
NF
Grocery Assistant Department Manager Part Time Night
No Frills
AB · Edmonton, AB
- Part-time
…job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 15 mins ago
BC
Proposal Specialist - Industrial West
Bird Construction
Edmonton, AB
- Full-time
Working in a fast-paced, deadline-driven environment, you will coordinate multidisciplinary teams including operations, estimating, business development, project controls, Indigenous…
Added 27 mins ago
D
Shipper/Receiver
Dometic
Vancouver, BC
- $19.67 to $28.54 CAD / hour
- Full-time
Create a sustainable, safe, and orderly working environment in the warehouse area.
Added 27 mins ago
TN
CNC Machinist
The NARMCO Group
Windsor, ON
- Full-time
An industry leader in the automotive industry for metal stampings and assembly has a career opportunity for a CNC Programmer/Machinist. We are a full-service tooling provider of both…
Added 27 mins ago
S
Invoice Export Control Associate
Siemens
Vaughan, ON
- Full-time
Freedom and a healthy work- life balance– Embrace our flexible work environment with flex hours, telecommuting and digital workspaces.
Added 27 mins ago
CH
Guest Experience Representative, Kelowna (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Part-time
…effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.…
Added 27 mins ago
CB
Sales Associate - CosmoProf Store # 07360
CosmoProf Beauty
Lloydminster, SK
- Part-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 27 mins ago
IE
Sr. Manager Organizational Design and Change
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 27 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
For more than 50 years, IMAX has been a global leader in entertainment technology, redefining how stories are experienced on the world’s biggest screens. Our mission is to power…
Added 27 mins ago
LD
Senior Manager, Fulfillment & Operations – Joe Fresh E-commerce
Loblaw Digital
Toronto, ON
- Full-time
A Continuous Improvement Leader: You simplify complex operational problems and develop scalable solutions, using technology and automation to improve productivity and ways of working.
Added 27 mins ago
LD
Design Lead - 18 Month Contract
Loblaw Digital
Toronto, ON
- Full-time
You’ll provide designers with the context, feedback and support they need to do their best work. Through critiques, working sessions and regular coaching, you’ll help designers strengthen…
Added 27 mins ago
LC
Senior Director, Pharmacy Experience and Transformation
Loblaw Companies Limited
Toronto, ON
- Full-time
Working closely with Pharmacy Operations, Technology, Digital, Clinical Excellence, and other cross-functional partners, this leader will translate emerging capabilities, patient and team…
Added 44 mins ago
CH
Winter 2026/27 - Equipment & Retail Specialist
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
…effective problem-solving skills. A positive, collaborative working style is essential, with the ability to build meaningful relationships with key internal and external stakeholders.…
Added 44 mins ago
SD
Senior Manager, Specialty Pharmacy-2
Shoppers Drug Mart Specialty Health Network
Calgary, AB
- Full-time
…stewardship, staffing and team engagement. This role requires a strong leader with critical thinking skills, ability to problem solve and effectively manage professional relationships with…
Added 44 mins ago
NF
Grocery Assistant Department Manager Full Time Day
No Frills
Stratford, PE
- Full-time
…job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…
Added 44 mins ago
CB
Sales Associate - CosmoProf Store # 07337
CosmoProf Beauty
Niagara Falls, ON
- Full-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 44 mins ago
D
Assistant Team Leader
Dollarama
Pictou, NS
- $17.35 to $18 CAD / hour
- Part-time
The Assistant Team Leader provides support to the management team in executing and overseeing daily retail store operations, ensuring excellent customer service, and maintaining a…
Added 44 mins ago
CB
Sales Associate - CosmoProf Store # 07508
CosmoProf Beauty
Brockville, ON
- Full-time
By working at Cosmoprof Canada, you would be part of the largest hair and beauty supplier in the world, and we are on a mission to empower our customers to express themselves through hair –…
Added 44 mins ago
LD
Director, Software Engineering
Loblaw Digital
Toronto, ON
- Full-time
As a technical leader, you will assist the team in building, improving, and maintaining a world class digital ecosystem. You will roll up your sleeves to lead a team of engineers and…
Added 44 mins ago
L
Patient Care Coordinator
LensCrafters
Brossard, QC
- Full-time
Maintains a safe working environment for all team members and patients.
Added 44 mins ago
LC
Merchandising Crew Associate
Loblaw Companies Limited
Winnipeg, MB
- Full-time
Must be a team player. Peers may often be the acting Project Leader, so the team environment is crucial.
Added 44 mins ago
NF
Apparel Assistant Department Manager Part Time Day
No Frills
Stratford, PE
- Part-time
…job, this is where you belong. We have opportunities for hard working, enthusiastic and reliable people just like…

Staples Canada

Retail Operations Supervisor

Thornhill, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 8, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to drive sales. They also coach associates, facilitate training, and ensure a safe, customer-focused environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong organizational skills and a keen eye for visual merchandising are required.

Skills

Customer service
Retail operations
Visual merchandising
Team leadership
Inventory management
Cash office administration
Staff training
Performance coaching
Sales target achievement
Health and safety compliance
Multi-tasking
Prioritization
Communication
Reporting
Freight flow management

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Cash Office
Keyholder
Sales Targets
Performance Coaching
Health & Safety
Visual Merchandising
Reporting
Staff Training
Operational Excellence
Staples Canada

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