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Added 12 mins ago
GS
Business Development Manager – RMC Solutions
Giatec Scientific Inc.
Ottawa, ON
- Full-time
Giatec Scientific Inc. is a global leader in smart concrete testing technologies, bringing real-time data, AI, and IoT solutions to jobsites worldwide. Our core products – SmartRock®,…
Added 12 mins ago
YO
Lifeguard/ Swim Instructor Level I/II
YMCA of Hamilton|Burlington|Brantford
Hamilton, ON
- Part-time
Aquatics team members are responsible for delivering exceptional customer service and ensuring a safe, enjoyable experience for all participants during recreational swims and instructional…
Added 12 mins ago
SI
Retail Operations Supervisor
Staples Inc.
Kamloops, BC
- Full-time
Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all…
Added 12 mins ago
TC
Aexeo Onboarding - Vice President
The Citco Group Limited
Halifax, NS
- Full-time
Citco is a global leader in fund services, corporate governance and related asset services with staff across 50 office locations worldwide. With more than $1.8 trillion in assets under…
Added 12 mins ago
D
Account Executive - AEC
de3f6bb0-0f18-407a-a037-1f6f386ef832
Mississauga, ON
- Full-time
…design, develop, and manage complex engineering projects. As a leader in the field we continue to enjoy a great deal of success even in these unprecedented times. Our culture is supportive,…
Added 26 mins ago
Hardware Engineering, Staff Engineer- 19028
Synopsys
Ottawa, ON
A seasoned engineer with experience in DDR/HBM SIPI engineering. You possess a deep understanding of high-speed interface signaling operations, including s-parameters, channel loss,…
Added 26 mins ago
D
Senior Advisor, Full-Scope Cross-Sector Intrusion Testing
Desjardins
Levis, QC · Montreal, QC · Complexe Desjardins Montréal
- Full-time
…offensive techniques and threat actors. You will serve as an expert leader in carrying out high-impact strategic offensive mandates and will play an influential role with everyone involved…
Added 26 mins ago
C
Manager Client Advise - Sherbrooke
CIBC
Sherbrooke, QC
- Full-time
You are a caring and accountable leader. You’re passionate about developing and growing team members abilities. You have experience providing coaching and hands on support to meet team…
Added 26 mins ago
C
VIP BOH SUPERVISOR
Cineplex
Markham, ON · CPX Markham and VIP
- Part-time
· Past Cast or Cast Leader Experience preferred
Added 26 mins ago
WM
Office Administrator
Waste Management, Inc. (WM)
Brampton, ON
- Full-time
The Office Administrator provides administrative support for assigned location. Duties vary from accounting, payroll, customer service, and general office work. Also acts as a backup to…
Added 26 mins ago
BC
Project Manager - Buildings West
Bird Construction
Edmonton, AB
- Full-time
…the planning and execution of the project as it relates to: customer relations; RFIs, scope of work, extra work orders, issue logs, NCRs (quality), deficiencies, administrative…
Added 26 mins ago
Senior Manager and Team Lead, Credit Risk, Retail
Scotiabank
ON · Mississauga, ON
Deliver an effective and timely customer experience by:
Added 26 mins ago
M
GRO Program – Actuary (Canada) (Waterloo)
Manulife
Waterloo, ON
- Full-time
…launchpad for your career. GRO offers a consistent, high-quality experience for new graduates across the…
Added 26 mins ago
CT
Warehouse Associate
Canadian Tire (T MacRae Family Sales Ltd)
North Vancouver, BC
- $18.25 to $19.05 CAD / hour
- Full-time
Provides the team with the necessary supporting processes to enhance the overall customer experience within the store through:
Added 26 mins ago
Bilingual Talent Acquisition Advisor (12 Month Contract)
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
Deliver an inclusive and exceptional candidate and hiring leader experience.
Added 26 mins ago
Business Unit Director - Supply Chain
Celestica International LP
Newmarket, ON
Serving as the primary senior leader interface with strategic customer leadership, the Director investigates and resolves complex, high-impact operational and supply chain challenges. This…
Added 26 mins ago
Legal Director, Commercial Counsel
Celestica International LP
Toronto, ON
Celestica, Inc. (NYSE: CLS; TSX: CLS) is a technology leader dedicated to driving customer success and market advancements. With deep expertise in design, engineering, manufacturing, supply…
Added 26 mins ago
G
Marketing Director, Therapeutic Dermatology
Galderma
Toronto, ON
- $140,000 to $175,000 CAD / year
- Full-time
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and…
Added 27 mins ago
BG
Supervisor, Events - Bar George
Bar George
Montreal, QC
- Full-time
…événement spécial au Bar George, du montage jusqu’au démontage. Leader sur le terrain, il ou elle coordonne l’équipe de service et de bar, assure le respect des normes de service et de…
Added 27 mins ago
CL
Key Account Manager
Canadian Linen / Quebec Linge
Toronto, ON
- Full-time
EXPERIENCE: A minimum of 3 years of successful B2B customer-facing experience in sales, account management and/or operations.
Added 41 mins ago
Designer
ANDRITZ AG
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As the first equipment manufacturer in Canada and a world leader in the design of hydroelectric turbines and generators, ANDRITZ Canada has more than 185 years of know-how.
Added 41 mins ago
NA
OTR Tire Technician (Suncor)
North American Construction Group Inc.
Fort McMurray, AB
- Temporary
Hourly Rate: Up to $44.74-$58.35 an hour. (NOTE: The rate is a range and will depend on level of experience).
Added 41 mins ago
CC
Retail Shift Leader
Canna Cabana
Burlington, ON · Guelph Line, Burlington, ON
- $17.95 to $19.5 CAD / hour
- Part-time
Be the sales and customer service leader/role model in the absence of SM/ASM
Added 41 mins ago
CB
Warehouse Associate
Cornerstone Building Brands
Saskatoon, SK
- Full-time
…enables us to tailor products and services to be the market…
Added 57 mins ago
Team Lead
Select Finishing
Windsor, ON
Established in 2004, Select Finishing is a leader in the finishing and coatings industry with over two decades of excellence in powder, e-coating, and liquid finishes. We're known for our…

Staples Canada

Retail Operations Supervisor

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence through effective team leadership and customer engagement. They oversee daily store operations, including merchandising, inventory management, and front office administrative tasks.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising, organization, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Merchandising
Team leadership
Inventory management
Sales coaching
Cash office administration
Visual merchandising
Performance management
Health and safety compliance
Reporting
Staff training
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Sales Targets
Team Leadership
Cash Office
Visual Merchandising
Health and Safety
Staff Development
Reporting
Keyholder
Operational Excellence
Retail Management
Staples Canada

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