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Added 7 mins ago
NF
Produce Department Manager Full Time Day
No Frills
Humboldt, SK
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our commitment to positively impact the lives of all Canadians provides employees a range of opportunities and…
Added 7 mins ago
L
Seasonal Product Operations Educator | Nov-Feb | Tanger Outlets Ottawa
lululemon
Ottawa, ON
- Part-time
…and process shipments, organize product within the store (the retail floor and the back of house) as directed, and complete other inventory-related tasks to maximize profitable product…
Added 7 mins ago
R-
Team Lead (Part time) - Avenue du Mont-Royal
RCL - Reitmans Canada Ltd/Ltée
Montreal, QC
- Part-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 7 mins ago
R-
Assistant Store Manager - Metral Place Centre
RCL - Reitmans Canada Ltd/Ltée
Nanaimo, BC
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 7 mins ago
L
9 month contract | Assistant Manager, Guest Experience | Orchard Park
lululemon
Kelowna, BC
- Full-time
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing…
Added 7 mins ago
R-
Team Lead (Full time) - Hazeldean Mall
RCL - Reitmans Canada Ltd/Ltée
Ottawa, ON
- Full-time
As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership,…
Added 7 mins ago
R-
Assistant Store Manager - West Oaks Mall
RCL - Reitmans Canada Ltd/Ltée
Abbotsford, BC
- Full-time
2+ years of experience in team management or supervision in a retail or customer-focused environment.
Added 7 mins ago
LC
Gérant de charcuterie
Loblaw Companies Limited
Saint-Lin - Laurentides, QC · St-Lin, QC
- Full-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 7 mins ago
UO
Outdoor Centre Customer Service Supervisor (Rental Shop) -Faculty of Kinesiology
University of Calgary
Calgary, AB
- Part-time
…product lines requires the incumbent to recognize and take the lead in evaluating and, if necessary, revising procedures and guidelines. This needs to be done in close cooperation with…
Added 7 mins ago
QP
Area Manager
QuadReal Property Group
Toronto, ON · Etobicoke, ON
- Full-time
Lead day-to-day operations across assigned self-storage facilities, ensuring service consistency, safety, and compliance with company standards.
Added 7 mins ago
SI
Recreation Programmer (Temporary)- DePaul Annex
Shannex Incorporated
Bedford, NS
- Full-time
…work - they’re places where Great People connect, care, and Lead the Way to Better…
Added 7 mins ago
DG
Parts Representative
Dilawri Group of Companies
Calgary, AB
- Full-time
With a team of more than 4,000 employees, Dilawri fosters a culture rooted in collaboration, accountability, and continuous learning. Our values of Excellence, Leading, Teamwork, Integrity,…
Added 23 mins ago
A
Senior Manager, Global Retail Talent Development
ARC'TERYX
North Vancouver, BC
- Full-time
You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to…
Added 37 mins ago
A
Software Developer
Actalent
Toronto, ON
- $24 to $33 CAD / hour
- Contract
As a Software Developer, you will lead the design and delivery of software services and website stacks that involve engaging creatives, cross-screen placements, targeting, optimization,…
Added 37 mins ago
S
Business Development Representative - SMB
Solink
Ottawa, ON
- $68,500 to $85,000 CAD / year
- Full-time
…variety of outreach and organizational tasks that help the Sales team increase velocity and…
Added 37 mins ago
AE
Senior Manager, Global Retail Talent Development
Arc'teryx Equipment
North Vancouver, BC
- Full-time
You will lead a team of retail learning professionals and work closely with the Senior Director, Global Functional Development to shape the broader retail learning strategy and bring it to…
Added 37 mins ago
G
Part-Time Key Holder - Bayview Village
Geox
Toronto, ON
- Part-time
GEOX, the shoe that breathes, is always on the lookout for talented, ambitious, motivated, and dynamic individuals to become part of our team:
Added 38 mins ago
LC
PCX Department Manager Part Time Day
Loblaw Companies Limited
Calgary, AB
- Part-time
…connections is valued – as we shape the future of Canadian retail, together. Our unique position as one of the country's largest employers, coupled with our commitment to positively impact…
Added 38 mins ago
PV
Help Desk Analyst
Pet Valu
Markham, ON
- $50,000 to $55,000 CAD / year
- Full-time
…technologies via phone to end users. The incumbent will take the lead role in Help Desk projects in relation to system updates and the communication of process changes. They will also…
Added 38 mins ago
CI
Supervisor (Part Time)
Carters Inc.
Belleville, ON
- Part-time
…first Original Bodysuit® to the lasting careers we offer our team. We’ve kept our close-knit culture since our founding, and we invest in our teams with training and development programs,…
Added 38 mins ago
B
Personal Banker
BMO
Mississauga, ON
- Full-time
Takes a lead in proactively engaging with existing customers and prospects by providing needs-based assessments to grow loyalty and identify immediate / future opportunities.
Added 52 mins ago
MC
Senior Manager, Operational Excellence
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
…governance, change adoption and benefits realization. Working across Retail Operations, Specialized Operations, Member Services & Support and control functions, the role simplifies…
Added 53 mins ago
MC
Senior Manager, Member Relations & NPS
Meridian Credit Union
St. Catharines, ON · Toronto, ON · Etobicoke, ON
- Full-time
Lead the intake, assessment and governance of pricing exceptions escalated through the team, ensuring decisions are consistent, appropriately authorized, documented and supported by clear…
Added 53 mins ago
GD
GARAGE - Team Leader FT - Masonville Place
Groupe Dynamite, Inc Garage
London, ON
- Part-time
1 year of experience as a team lead, preferably in a retail environment
Added 1 hour ago
S
Retail Store Manager
Skechers
Edmonton, AB · AB
- Full-time
As a Store Manager at Skechers, you’ll lead and inspire a team to deliver exceptional customer service, achieve sales goals, and maintain top-tier visual merchandising standards. Your…

Staples Canada

Retail Operations Supervisor

Waterloo, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Oct 28, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence through effective team leadership and customer engagement. They oversee daily store operations, including merchandising, inventory management, and front office administrative tasks.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising, organization, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Merchandising
Team leadership
Inventory management
Sales coaching
Cash office administration
Visual merchandising
Performance management
Health and safety compliance
Reporting
Staff training
Multi-tasking
Prioritization
Communication
Problem solving

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Sales Targets
Team Leadership
Cash Office
Visual Merchandising
Health and Safety
Staff Development
Reporting
Keyholder
Operational Excellence
Retail Management
Staples Canada

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