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Added 1 min ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Vancouver, BC
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
SD
Merchandiser, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Saanichton, BC
- Full-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 1 min ago
W
(CAN) General Merchandise Associate
Walmart
Calgary, AB
- Part-time
Working as a General Merchandise Associate at Walmart Canada is a great opportunity to build valuable skills in a fast‑paced retail environment. In this role, you deliver excellent customer…
Added 1 min ago
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(CAN) Modular Team Associate
Walmart
Toronto, ON
- Part-time
To provide customer service by completing all modulars and ensuring they are safely stocked. This will be accomplished by maintaining accurate modular integrity and accurate signage all in…
Added 1 min ago
W
(CAN) Part-Time Dairy Frozen Associate
Walmart
Stratford, ON
- Part-time
Working as a Dairy/Frozen Associate at Walmart Canada is a great opportunity to build valuable skills in a fast paced retail environment. In this role, you deliver excellent customer…
Added 2 mins ago
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(CAN) Deli Bakery Team Associate
Walmart
Toronto, ON
- Part-time
A Deli Bakery Associate provides exemplary customer service by adhering to the basic beliefs and values of Walmart, maintains and zones the Bakery and/or Deli area, and assists with…
Added 2 mins ago
PL
Full Time Retail Associate - Airport Retail
Paradies Lagardère
Winnipeg, MB
- Full-time
A Sales Associate is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers. The Sales Associate may…
Added 2 mins ago
S
Seasonal Associate
Sephora
ON · Ontario, ON
- $19.2 to $22.6 CAD / hour
As a Seasonal Associate, you’ll be responsible for providing an outstanding client experience by supporting both store operations and onstage service during peak business moments. You’ll…
Added 15 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Cold Lake, AB
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 16 mins ago
TH
Flooring Associate Part time (NEPEAN)
The Home Depot
Ottawa, ON
- Part-time
Sales Associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. Sales Associates have an emphasis on department and product…
Added 30 mins ago
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Temporary Fashion Associate - Reitmans
RCL - Reitmans Canada Ltd/Ltée
New Glasgow, NS
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 30 mins ago
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Temporary Fashion Associate - PENN
RCL - Reitmans Canada Ltd/Ltée
Owen Sound, ON
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 30 mins ago
LV
SALES ASSOCIATE-EN
La Vie En Rose
Canada
- Full-time
You listen to customers’ needs to provide exceptional customer service;
Added 31 mins ago
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Ray-Ban Retail Sales Associate - Vancouver, BC
Ray-Ban
Vancouver, BC
- Part-time
The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you will…
Added 31 mins ago
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Fashion Associate (Part time) - Reitmans Kingsgate Mall
RCL - Reitmans Canada Ltd/Ltée
Vancouver, BC
- Part-time
As a Fashion Associate, you will deliver personalized service and support daily store operations to ensure a welcoming, customer-first environment. From assisting in the fitting room to…
Added 31 mins ago
LC
Cashier, Hourly Full Time Flexible Shifts
Loblaw Companies Limited
Saanichton, BC
- Full-time
Maintain excellent customer service and checkout area
Added 31 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
AB · Edmonton, AB
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 31 mins ago
TS
Store Associate
The Salvation Army Canada and Bermuda Territory
Red Deer, AB
- Part-time
…needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks…
Added 31 mins ago
Sales Associate-Retail
Roots
Mississauga, ON
Deliver exceptional customer service by confidently engaging and assisting customers.
Added 31 mins ago
Store Associate
Sherwin-Williams
Stratford, ON
…Store Associates are tasked with achieving excellent customer service, while consistently meeting the store’s sales…
Added 46 mins ago
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Sales Associate
Ardene
Vancouver, BC
- Part-time
The Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 46 mins ago
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Seasonal Sales Associate
Ardene
Toronto, ON · North York, ON
- Part-time
The Seasonal Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 46 mins ago
A
Seasonal Sales Associate
Ardene
Sudbury, ON
- Part-time
The Seasonal Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 46 mins ago
A
Sales Associate
Ardene
Kitchener, ON
- Part-time
The Sales Associate provides outstanding customer service, merchandises, generates and processes sales as well as maintains the store’s cleanliness and appearance.
Added 46 mins ago
TT
Retail Customer Service Coordinator Full time Winners-Pen Center
The TJX Companies, Inc.
ON
- Full-time
Drive operational excellence in areas like visual merchandising, customer service, back room and merchandise processing.

Staples Canada

Retail Operations Supervisor

Tsawwassen, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

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More about this job

Responsibilities

The Retail Operations Supervisor leads store operations, including merchandising, inventory management, and front office administration to drive sales. They also coach associates, ensure brand standards are met, and maintain a safe and customer-ready environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong organizational skills and a keen eye for visual merchandising are required for this role.

Skills

Customer service
Retail operations
Merchandising
Team leadership
Inventory management
Visual merchandising
Cash office administration
Sales coaching
Performance management
Health and safety compliance
Multi-tasking
Prioritization
Communication
Reporting
Freight flow management

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning & Development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Control
Sales Targets
Keyholder
Cash Office
Visual Merchandising
Team Leadership
Coaching
Health and Safety
Reporting
Freight Flow
Promotions
Staples Canada
Retail Management
Operational Excellence

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