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Added 5 mins ago
H
Chef d’équipe bilingue – Soutien ASC
HCLTech
Canada
- Full-time
We’re looking for an experienced Bilingual Team Leader – ASC Support with a strong background in IT Service Desk, Technical Support, or Contact Centre operations.
Added 5 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 5 mins ago
D&
Senior FP&A Analyst
Dye & Durham Corporation
Toronto, ON
- Full-time
…requirements. The company is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees. It offers rewarding opportunities for…
Added 5 mins ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Sherbrooke, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 5 mins ago
K
Air Logistics Gateway Operations Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Procure spot market capacity when required to meet customer demands and service commitments.
Added 5 mins ago
J&
3PL Warehouse Supervisor-Orthopaedics
Johnson & Johnson MedTech
Markham, ON
- Full-time
Collaborate cross‑functionally with Supply Chain, Quality, Customer Service, and Planning teams to resolve operational issues and support business needs.
Added 5 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 5 mins ago
GE
Team Leader - Assistance Services- EN
Global Excel Management Inc.
Montreal, QC
- Full-time
As a Team Leader, Assistance Services, you will provide leadership, guidance, and support to members of your team while overseeing the department's daily operations. You will play a key…
Added 5 mins ago
OW
Oliver Wyman -Commercial Effectiveness and Private Capital Senior Consultant / Associate
Oliver Wyman
Toronto, ON
- Full-time
Product and service offering: bundling and tariff design, ancillary revenue strategy / “add-ons”, own-brand development, customer experience design
Added 5 mins ago
FH
Server Assistant, Notch8 Speakeasy - Seasonal, Full-Time
Fairmont Hotels & Resorts
Vancouver, BC
- Full-time
- Temporary
Communicate guest requests, dietary restrictions, and service concerns promptly to the appropriate team members
Added 5 mins ago
D
Team Leader, Children Services
DDRC
Calgary, AB
- Full-time
…patient and has a positive attitude, and looking to lead a team of direct service staff to ensure quality respite service is provided to children with developmental…
Added 5 mins ago
D
Team Leader, Home Based Services
DDRC
Calgary, AB
- Full-time
…patient and has a positive attitude, and looking to lead a team? The Team Leader will organize opportunities for individuals to live in the community, in a situation that promotes the…
Added 5 mins ago
Continuous Quality Improvement Registered Practical Nurse & UCP Trainer
CareRx
Ottawa, ON
Customer service oriented with excellent interpersonal, communication, service skills
Added 5 mins ago
Production Supervision - Inbound Support Team Leader
Price Industries Limited
Winnipeg, MB
As a working leader, this role balances hands-on operational responsibilities with team leadership, coaching, workload management, quality oversight, and issue resolution. The position…
Added 5 mins ago
SI
Payroll Manager
Swissport International AG
Montreal, QC · St Laurent, Quebec
- Full-time
The successful candidate will be a hands-on leader with extensive payroll management experience, strong stakeholder management skills, and the ability to lead a high-performing team in a…
Added 20 mins ago
P&
Accounts Payable & Receivable Coordinator
Parrish & Heimbecker, Limited
Listowel, ON
- Full-time
We are seeking an Accounts Payable & Receivable Coordinator to join our New-Life Mills team. This role is responsible for tracking and processing feed orders and grain bank for incoming…
Added 20 mins ago
AF
Client Service Representative - Cardston (12 Months Term)
ATB Financial
Cardston, AB
- Contract
At ATB Financial, we're more than just a bank. We're a team dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing…
Added 20 mins ago
LB
Sales and Merchandising Representative - London
Labatt Breweries of Canada
Toronto, ON
- Full-time
Previous customer service, merchandising, hospitality industry and/or sales experience is an asset
Added 20 mins ago
SC
Retail Operations Supervisor
Staples Canada
Whitby, ON
- Full-time
…operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance…
Added 20 mins ago
R
Branch Manager, College & Bathurst Branch
RBC
Toronto, ON
- Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 20 mins ago
T
Bilingual (Englis/French) Contact Center Rep II
TD
Markham, ON
- Full-time
Suggests improvements to work practices and advice or customer service processes to achieve results or improve efficiency of the advice team
Added 20 mins ago
T
Personal Banking Associate Trainee
TD
Winnipeg, MB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Personal Banking Associate Trainee
TD
Calgary, AB
- Full-time
…relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or…
Added 20 mins ago
T
Manager, Advice Center Coaching Design & Leader Enablement
TD
Toronto, ON
- Full-time
Support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest
Added 34 mins ago
TP
Quality Analyst
Toronto Pearson International Airport
Toronto, ON
- Full-time
…Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA…

Staples Canada

Retail Operations Supervisor

Whitby, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence through effective team leadership and customer engagement. They oversee daily store operations, including merchandising, inventory management, and administrative tasks to ensure a high-performance environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising, organization, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Merchandising
Team leadership
Inventory management
Visual merchandising
Cash office administration
Staff training
Performance coaching
Sales target achievement
Health and safety compliance
Reporting
Multi-tasking
Prioritization
Communication

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Promotions
Cash Office
Keyholder
Team Leadership
Performance Coaching
Visual Merchandising
Health and Safety
Reporting
Sales Targets
Staples Canada

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