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Added 2 mins ago
KB
Yard Associate - Part time
Kent Building Supplies
Shediac, NB
- Part-time
Kent is the largest retail building supply chain in Atlantic Canada. With 48 locations and an ecommerce website, our mission is to be the best source of home improvement products through…
Added 2 mins ago
L
SalonCentric - Store Manager - Pickering, ON
L'Oréal
Toronto, ON
- Full-time
A minimum of two years of experience in customer service and retail sales, complemented by at least one year of prior experience in sales, operations, financial management, and performance…
Added 2 mins ago
L
SalonCentric - Store Associate - Pickering, ON (Full-time)
L'Oréal
Toronto, ON
- Full-time
Ensure high levels of customer satisfaction through excellent sales service.
Added 2 mins ago
M
HVAC Branch Representative
Master
Saskatoon, SK
- Full-time
…internal relationships with customers, providing excellent customer service, processing orders and quotations, and promoting company products to generate increased sales. You will also work…
Added 2 mins ago
WC
(CAN) Préposé au déchargement -FR
Walmart Canada
MB · Saint-Laurent, MB
- Contract
Assists with stocking the sales floor as assigned and provides customer service when needed to support a positive shopping experience.
Added 2 mins ago
SalonCentric - Store Associate - Pickering, ON (Part-time)
L'Oréal
Toronto, ON
Ensure high levels of customer satisfaction through excellent sales service.
Added 2 mins ago
FB
Meat Clerk - Part Time
Food Basics
Leamington, ON
- Part-time
…streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent…
Added 2 mins ago
WC
(CAN) Préposé au déchargement -FR
Walmart Canada
Shawinigan, QC
- Full-time
Assists with stocking the sales floor as assigned and provides customer service when needed to support a positive shopping experience.
Added 2 mins ago
A
Seasonal Store Sales Associate - Sherway Gardens, 2067, Toronto, CA
adidas
Toronto, ON
- Temporary
Meets and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the adidas customer service model.
Added 2 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 2 mins ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
- Part-time
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients,…
Added 2 mins ago
JH
Experienced Tax Preparer
Jackson Hewitt Tax Service Inc.
Williamsburg, ON
- Part-time
Passion for providing extraordinary customer service.
Added 2 mins ago
FB
Front End Clerk - Part Time
Food Basics
Keswick, ON
- Part-time
…streamlined recruitment experience for all applicants. While AI tools support our recruitment procedures, all decisions throughout the process are made exclusively by METRO's Talent…
Added 2 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Ajax, ON
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 2 mins ago
CI
IT Support Specialist - Contract
Compugen Inc
Guelph, ON
- Contract
We are seeking an experienced IT Support Specialist to provide technical support across a corporate head office, distribution centre, and multiple retail locations. The successful candidate…
Added 2 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
Exemplify Customer Service and Create Memorable Customer Experiences
Added 2 mins ago
JH
Experienced Tax Preparer
Jackson Hewitt Tax Service Inc.
Richmond, BC
- Part-time
Passion for providing extraordinary customer service.
Added 2 mins ago
JH
Seasonal Tax Preparer in Walmart
Jackson Hewitt Tax Service Inc.
Richmond, BC
- Part-time
Passion for providing extraordinary customer service
Added 2 mins ago
JH
Client Service Associate
Jackson Hewitt Tax Service Inc.
Richmond, BC
- Full-time
We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients,…
Added 2 mins ago
Continuous Quality Improvement Registered Practical Nurse & UCP Trainer
CareRx
Ottawa, ON
Customer service oriented with excellent interpersonal, communication, service skills
Added 2 mins ago
NYF Frontliner Coquitlam Center
Recipe Unlimited
Coquitlam, BC
Provide our Guests with the highest level of customer service
Added 2 mins ago
MP
Cashier/Merchandiser
MacQuarries Pharmasave Group
Hantsport, NS
- Part-time
Superior Customer service experience – our customers are very important so let’s keep them happy
Added 17 mins ago
NR
Retail Merchandiser - Canada
Neptune Retail Solutions
Burlington, ON
- $17.95 CAD / hour
- Part-time
Ensure all work interactions are met with excellent customer service skills and professionalism
Added 17 mins ago
N
Customer Service Representative
Nutrien
Falher, AB
- Full-time
The retail division of Nutrien provides full-acre solutions through our network of trusted crop consultants at more than 2,000 locations in North America, South America, and Australia. For…
Added 17 mins ago
S
Viandes et poisson - Commis aux viandes
Sobeys
Shelburne, NS
- Full-time
…high-quality meat and seafood products. You’ll assist with customer orders, prepare and package products, and ensure our displays are well-stocked, organized, and appealing. With…

Staples Canada

Retail Operations Supervisor

Whitby, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Nov 9, 2026

Original job description

Some of what you will do

As a Retail Operations Supervisor, you will play a pivotal role in driving sales and operational excellence. You will lead by example, providing engaging customer service that consistently exceeds expectations. Your focus on continuous improvement ensures high performance and adherence to merchandise and brand standards.

Additionally, you will supervise and handle all aspects of operational excellence for the store, including merchandising, freight flow, promotions, and front office tasks, including weekly cash office administration and reporting. As a keyholder, you act as a leader on duty, supporting programs and training throughout the store.

Specifically, you will

Customer Engagement: Model and coach, our selling model behaviors, engage with customers, and motivate associates to do the same. Ensure a seamless customer experience by utilizing all tools and techniques available.
Operational Excellence: Oversee all aspects of inventory and merchandising standards, in partnership with managers, this includes the sales floor being customer-ready every day, visual merchandising, promotional set ups and signage. Supervise the organization and management of backroom tasks and provide regular reports on stock levels and sales trends relating to operational excellence.
Training and Development: Support training, development, and coaching of associates. Play a supporting role in performance conversations and coaching for a high-performance and sales-focused culture.
Communication: Facilitate clear and timely communication for associates, create and lead meetings, and ensure smooth operations by addressing any issues promptly.
Health & Safety: Support health and safety policies and procedures, conduct regular inspections, and maintain a clean and safe environment.
Administrative Duties: Perform front office tasks, including weekly cash office administration and reporting. Ensure the accurate and consistent execution of cash office management.

Some of what you need

3+ years of prior customer service experience in retail is required.
1-2 years of prior supervisory experience with direct accountability for achieving sales and service targets.
Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.
Strength and keen eye for visual merchandising.

Some of what you will get

Associate discount
Health and Dental benefits
RRSP/DPSP
Performance bonuses
Learning & Development programs
And more...

We value transparency in our hiring processes. Please note, artificial intelligence may be used in certain stages to screen, assess, or select applicants, however, a human reviewer makes all final decisions. This posting is for an existing vacancy.

About the Team

At Staples Canada we are dynamic, inspiring partners to our customers and the communities in which we live. As The Working and Learning Company, we inspire people to work smarter, learn more and grow every day. We’re looking for curious, approachable, and passionate individuals who love finding solutions. If that’s you, let’s work, learn, and grow together.

We are building an inclusive and diverse team

Staples Canada is continuously working towards creating an inclusive and diverse work environment. We welcome, value and thrive on perspectives and contributions from backgrounds that vary by race, gender, sexual orientation, gender identity or expression, lifestyle, age, educational background, national origin, religion or physical ability. If you have a disability or special need that requires accommodation, please let us know.

Apply About employer

More about this job

Responsibilities

The Retail Operations Supervisor is responsible for driving sales and operational excellence through effective team leadership and customer engagement. They oversee daily store operations, including merchandising, inventory management, and administrative tasks to ensure a high-performance environment.

Requirements

Candidates must have at least 3 years of retail customer service experience and 1-2 years of supervisory experience. Strong skills in visual merchandising, organization, and the ability to work in a fast-paced environment are required.

Skills

Customer service
Retail operations
Merchandising
Team leadership
Inventory management
Visual merchandising
Cash office administration
Staff training
Performance coaching
Sales target achievement
Health and safety compliance
Reporting
Multi-tasking
Prioritization
Communication

Benefits

Associate discount
Health benefits
Dental benefits
RRSP
DPSP
Performance bonuses
Learning and development programs

Visa sponsorship

Not detected in the job text

Keywords

Retail Operations
Customer Engagement
Merchandising
Inventory Management
Freight Flow
Promotions
Cash Office
Keyholder
Team Leadership
Performance Coaching
Visual Merchandising
Health and Safety
Reporting
Sales Targets
Staples Canada

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